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Beyond the Close
Velaris
4 episodes
3 days ago
Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.
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Business
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All content for Beyond the Close is the property of Velaris and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.
Show more...
Business
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Scaling Post-Sales with AI, Automation & Real Talk
Beyond the Close
30 minutes 41 seconds
1 month ago
Scaling Post-Sales with AI, Automation & Real Talk

AI is rewriting the rules of Customer Success.
Violaine Yziquel has lived it, and she’s here to share what works.

In Episode 3 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we dive into:

  • How Fyxer cut response times from 8 hours to 20 minutes with AI
  • The traits of standout CSMs today
  • Why CS is shifting back to account management
  • When to automate vs. when to stay human
  • How to lead with data, curiosity, and zero ego


🎬 Watch Episode 3 , because this is one CCO’s playbook you’ll want to steal.

Beyond the Close
Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.