What happens when assumptions go unchecked, fear takes over, and no one’s quite sure who’s leading? In this shift, we unpack an ICU-to-ward cardiac arrest that taught us more about communication, leadership, and psychological safety than any textbook or workshop ever could. Naomi shares a story that’s raw, reflective, and full of those “oh yep, I’ve been there” moments. We explore what happens when teams don’t know each other, when fear freezes action, and when vague questions lik...
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