When Handover Neglects the Most Important Thing Three moments stand out: the heartbreak of a family left in the dark, the hidden gaps in handover that shape patient and family experience, and the quiet power of asking the right questions—especially when grief and culture collide. In this episode of Better Every Shift we dive into the realities of ICU nursing, where even the best intentions can miss the mark, and where what’s left unsaid can matter as much as the clinical details. ...