In this episode of "All Things Conflict," Maria Arpa welcomes Conroy Harris, a shadow work therapist and former CEO of a mentoring organization called Band of Brothers. Their conversation delves into the concept of shadow work, which involves exploring the hidden aspects of our psyche, particularly emotions like anger and grief, to achieve a sense of wholeness. Conroy shares insights on how societal norms often suppress these emotions, leading to destructive behaviors and disconnection. They also discuss the shadow work needed within organizations, particularly in the context of power dynamics and ethical practices, highlighting the importance of self-reflection for individuals in positions of authority. The episode emphasizes the need for safe spaces to express and integrate our darker emotions, ultimately fostering healing and understanding in both personal and organizational contexts. KEY TAKEAWAYS Understanding Shadow Work: Shadow work involves exploring the hidden parts of our psyche, particularly the emotions and traits we often suppress, such as anger and grief. By integrating these aspects, individuals can achieve a sense of wholeness and healing. Safe Expression of Emotions: There is a critical distinction between expressing anger and acting it out destructively. Safe spaces for expression allow individuals to confront their emotions without fear of humiliation or punishment, which is essential for personal growth. Cultural and Organizational Shadows: Organizations have their own collective shadows, which can manifest in power dynamics and ethical failures. The culture within organizations often reflects unspoken rules and can lead to harmful behaviors if not addressed. Individual Responsibility for Change: Change within organizations and society begins with individuals taking responsibility for their own shadows. Self-reflection and acknowledgment of personal issues are crucial for fostering a healthier environment. Need for Trauma-Informed Practices: There is a gap in trauma-informed practices for those in positions of power. Understanding the trauma that may drive individuals to seek power is essential for creating a more ethical and effective system, particularly in fields like law enforcement and justice. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com https://www.peacefulsolutions.org.uk/training/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this powerful and eye-opening episode, Maria Arpa sits down with Sarah Wilson, a criminal barrister and founder of Streetwise Law, to explore how young people can protect themselves within the justice system. After leaving a career in the music industry, Sarah entered criminal law and soon realised that most young people who came into contact with the system simply didn’t understand their rights. That realisation inspired her to create Streetwise Law — an initiative that brings real legal education into classrooms, youth groups, and communities across the UK. From the truth about stop and search, to the hidden costs of ignorance, to how education can break cycles of harm, Sarah’s work is changing the conversation around justice, empowerment, and youth leadership. This is an episode about purpose, courage, and what it really means to make justice accessible to everyone. Key Takeaways Knowledge is protection: Most young people don’t know what their rights are when dealing with police — and that’s exactly what Streetwise Law is fixing. Education is empowerment: When young people learn their legal rights, they gain the confidence to navigate authority safely and respectfully. Stop and search clarity: Sarah breaks down what the police can and can’t do — and how small misunderstandings can change lives. From music to law: Sarah’s career shift shows how following purpose can turn personal experiences into social change. Real impact: Streetwise Law is creating ripple effects — reducing youth offending, improving relationships with police, and empowering communities through knowledge. Links https://streetwiselaw.com/ https://www.instagram.com/streetwiselaw1/ Marias Training https://www.peacefulsolutions.org.uk/training/ Social Links www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa introduces a new series titled "Justice Redesigned," which explores the complexities of justice and social impact in today's world. Drawing on her 30 years of experience in social justice, Maria emphasizes the importance of fairness, equality, and respect, while acknowledging the challenges faced by individuals who feel voiceless and marginalized. The series will feature guests with lived experiences in the criminal justice system, experts in rehabilitation, legal professionals, and individuals affected by significant injustices like the Windrush scandal. Through these discussions, Maria aims to highlight the grassroots efforts being made to address systemic failures and inspire listeners to engage in meaningful change within their communities. KEY TAKEAWAYS Importance of Justice: Justice, fairness, equality, and respect are fundamental human needs that become particularly noticeable when they are absent in society. Complexity of Issues: The current social landscape is complex, with many individuals and organizations striving to make a positive impact, despite the perception that systems are failing. Focus on Real Experiences: The series will feature guests with lived experiences of the criminal justice system, highlighting the need for rehabilitation and reintegration of individuals who have faced incarceration or societal exclusion. Community Empowerment: Discussions will explore how communities can come together to reduce their reliance on government support, emphasizing the importance of local initiatives and grassroots efforts. Valuing Ground-Level Work: The series aims to shift the narrative from political and media critiques to spotlighting those actively working to create change in the justice system and their communities. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria reflects on the key insights gained from a series of conversations with leaders and executives, emphasizing the importance of slowing down and truly listening to one another. The discussion highlights how people desire to feel valued and heard, yet often, conversations are dominated by a debate model that prioritises winning arguments over understanding. Maria argues that listening is an art that is rarely taught, leading to misunderstandings and unnecessary conflicts in various aspects of life, from personal relationships to the workplace. To address this, the episode introduces the concept of dialogue as a remedy, advocating for a collaborative approach where every participant contributes to the solution. Maria encourages listeners to consider the transformative potential of genuine listening and connection in their own lives and communities. KEY TAKEAWAYS Importance of Listening: A recurring theme in the discussions with leaders is the significance of slowing down and truly listening to others, as it fosters a sense of value and importance in conversations. Art of Conversation: Effective communication is an art that is often overlooked in formal education. While technical aspects of language are taught, the nuances of having meaningful conversations, especially when emotions are involved, are not. Debate vs. Dialogue: Society tends to favor a debate model of conversation, which can lead to unnecessary arguments. In contrast, dialogue encourages collaboration and understanding, recognizing that everyone has a piece of the solution. Need for Unlearning: To engage in productive dialogue, individuals must unlearn the debate model that they are accustomed to and adopt a mindset that values listening and connection. Building Connections: Taking the time to build quality connections through listening can transform interactions in various settings, including workplaces, homes, and social environments, ultimately leading to more effective problem-solving. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa welcomes Michelle Pinckney, a nurturing community member and caterer, to discuss the often-overlooked impacts of conflict within community settings. Drawing from her experiences, Michelle shares insights on the challenges of leadership, the importance of effective communication, and the detrimental effects of suspicion and rivalry among community members. She emphasises the need for curiosity over suspicion and highlights the significance of understanding intentions in fostering healthy relationships. As they explore the dynamics of giving and receiving support, Michelle also shares her journey of transitioning into a catering business focused on nutritious, farm-to-table meals, aiming to serve those in need while nurturing the community. This heartfelt conversation sheds light on the complexities of community life and the potential for healing through connection and service. KEY TAKEAWAYS Good Intentions vs. Capability: Many individuals in community settings have good intentions but may lack the capacity to provide the necessary support, leading to frustration and conflict. Communication is Key: Misunderstandings often arise from a lack of effective communication. The message sent is not always the message received, which can lead to unnecessary conflict. Curiosity Over Suspicion: Transforming suspicion into curiosity can help resolve conflicts. Instead of making assumptions, approaching situations with a desire to understand can foster better relationships and communication. Leadership Dynamics: In community settings, there can be a struggle for leadership roles, leading to rivalry and fragmentation. Effective leadership requires collaboration and the ability to share power, rather than hoarding it. Healing Through Service: Engaging in acts of service, such as providing nutritious food, can be a powerful way to nurture both individuals and communities, promoting healing and connection. BEST MOMENTS "When conflict arises and it's not resolved in a healthy way, there are all these other people that suffer at the other end of that." - Maria Arpa "Sometimes we may just need someone to just sit down and have a cup of tea with someone else and just be there with them." - Michelle Pinkney "The message sent is not always the message received." - Michelle Pinkney "Changing suspicion to curiosity can change how you see something and how you want to handle it going forward." - Michelle Pinkney "There's a way that the leader... isn't given... the reins." - Michelle Pinkney SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes Aziz Kamara, a delay expert in the construction industry, to discuss the complexities of dispute resolution in large-scale projects. Aziz explains his role in investigating why construction projects exceed their timelines, emphasising the dynamic nature of the industry and the common challenges faced, especially during the COVID-19 pandemic. The conversation delves into the human aspects of conflict, highlighting the importance of humility, effective communication, and the need for open dialogue to resolve disputes. Aziz shares insights from his experiences, illustrating how understanding different perspectives and fostering a culture of listening can empower teams and lead to more productive outcomes. The episode concludes with reflections on the value of creating conditions for difficult conversations, ultimately aiming to minimise unnecessary human suffering in conflict situations. KEY TAKEAWAYS Role of a Delay Expert: A delay expert investigates and explains why construction projects take longer than planned, using evidence and schedule analysis to support dispute resolution across various types of projects, including airports and infrastructure. Conflict as a Normal Part of Projects: Conflicts in construction projects are common and often arise from unrealistic initial plans, supply chain issues, and the complexities of working with multiple stakeholders. Recognising that conflict is a normal part of the process can help in addressing it effectively. Importance of Communication: Effective communication is crucial in resolving conflicts. Breakdowns in communication can escalate tensions, and being aware of the tone, speed, and body language during discussions can help diffuse situations and foster a more collaborative environment. Value of Humility and Objectivity: Approaching conflicts with humility and a commitment to serving the truth can lead to more productive outcomes. Being objective and considering all perspectives helps in making informed decisions and maintaining impartiality. Listening Skills and Empowerment: Developing strong listening skills allows for a deeper understanding of others' perspectives, empowering team members to contribute their ideas. This creates a positive cycle of trust and collaboration, enhancing overall team dynamics and project success. BEST MOMENTS "As a delay expert, we investigate and explain why a construction project took longer than planned." - Aziz Kamara "It's becoming common because that's the way these contractors and subcontractors are winning the work." - Aziz Kamara "A lot of these conflicts arise and actually become worse over time, due to egos in the room." - Aziz Kamara "Communication is key, and this is where we can come in and say what we see, give that independent perspective." - Aziz Kamara "Any conversation that is meant to be had will be had one way or another." - Maria Arpa SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Aziz Kamara https://secretariat-intl.com/people/aziz-kamara/ https://www.linkedin.com/in/akamara/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa engages in a captivating conversation with Ruth Allington, a former president of the Geological Society and an expert in mediation within the context of geological consultancy. Ruth shares her journey from a passionate student of physical geography to a seasoned geologist who has navigated complex conflicts between developers and local communities. The discussion highlights her experiences in mediation, particularly how she learned to listen empathetically and facilitate dialogue among parties with opposing views. Ruth reflects on her transformative career, the importance of community engagement in planning processes, and her involvement in initiatives like Responsible Raw Materials. As she balances her professional pursuits with personal interests, including singing and printmaking, Ruth's story serves as an inspiring testament to the power of effective communication and collaboration in resolving conflicts. KEY TAKEAWAYS Importance of Listening: Active listening is crucial in conflict resolution. By giving attention and empathy to those involved, it helps to de-escalate tensions and fosters a more open dialogue. Mediation as a Transformative Process: Mediation can significantly change the dynamics of conflict, allowing parties to express their concerns and work towards a resolution collaboratively, rather than through adversarial means. Building Trust with Communities: Engaging with the public and addressing their fears and concerns is essential, especially in projects that may impact their lives. Establishing trust can lead to more productive discussions and outcomes. Collaboration Across Disciplines: The integration of mediation skills with technical expertise in geology and planning can enhance the effectiveness of projects, ensuring that both community needs and technical requirements are met. Personal Growth Through Conflict Engagement: Embracing conflict and learning to navigate it can lead to personal and professional development, transforming individuals from conflict-averse to confident facilitators of dialogue and resolution. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa engages in a compelling conversation with Cindy Casiani, a seasoned expert in non-executive director and chair recruitment. With over 30 years of experience, Cindy shares her insights into the complexities and dynamics of board recruitment, particularly in challenging situations where CEOs and C-suite executives must navigate the introduction of new chairs or non-executive directors. The discussion delves into the emotional landscape of business leadership, highlighting the loneliness of CEOs and the invaluable support that a good chair can provide. Cindy emphasizes the importance of understanding the unique needs of a business when selecting board members and the critical role of effective onboarding. The episode also touches on the findings from a recent survey on board dynamics, revealing the need for better processes in chair recruitment and the value of fostering strong relationships between investors and business leaders. KEY TAKEAWAYS Value of Non-Executive Directors (NEDs): Bringing in the right chair or non-executive director can significantly benefit a business, especially for CEOs who may feel overwhelmed. A good NED acts as a "critical friend," providing support and guidance without the pressure of direct management. Importance of Onboarding: Effective onboarding for chairs and non-executive directors is crucial. Many organizations fail to provide a structured onboarding process, which can lead to misunderstandings and ineffective contributions from the new appointee. Understanding the Role: There is often a lack of clarity regarding the specific role and deliverables expected from a chair. It is essential to define these expectations upfront to ensure the right fit and to address the unique challenges the business faces. Investor Influence: The appointment of chairs is frequently driven by investors, which can create tension. It’s important for CEOs to advocate for their needs and seek chairs who align with their vision rather than simply accepting the investor's choice. Communication and Relationship Building: Successful chairs focus on understanding the dynamics of the team and delivering difficult messages with empathy. Building strong relationships and fostering open communication are key to ensuring that the chair's role is effective and valued. BEST MOMENTS "What probably a more seasoned chair would have done... would have been a bit more subtle in the way that she approached it." - Cindy Kashani "It's lonely being a CEO... just to have an outlet for that is so valuable." - Cindy Kashani "You have to also buy into that process and give time to it because it's a bit of an iterative process." - Cindy Kashani "If you don't invest the time to really think about what you need at the beginning, then you're going to be... lucky if you get the appointment right." - Cindy Kashani "It's just nice to have somebody there that goes, you know, well done, that was really good." - Cindy Kashani SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Cindy's Links https://uk.linkedin.com/in/cindycasciani https://talent4group.com/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes back her friend and philosopher Paul Baker to explore the intricacies of startups and entrepreneurship. They delve into the importance of establishing a solid foundation for new ventures, emphasizing the need for clear goals, effective communication, and conflict resolution strategies. Maria and Paul discuss the significance of understanding the motivations behind entrepreneurial pursuits, whether driven by fear or a desire to create positive change. They also highlight the necessity of systemic awareness and the value of nurturing existing resources while innovating for the future. The conversation culminates in an invitation for listeners to engage with them, seeking guidance on their entrepreneurial journeys. KEY TAKEAWAYS Importance of Planning and Feedback: Establishing a clear plan and understanding how to gauge progress is crucial for startups. It's essential to have a way to assess whether the project is on track or needs adjustments, akin to having a compass and barometer for navigation. Systemic Awareness: Entrepreneurs should cultivate an awareness of the various systems at play, including their own capabilities, the dynamics of their team, and the broader context in which they operate. This holistic view helps in anticipating challenges and leveraging opportunities. Conflict Management: Startups should proactively establish agreements and processes for conflict resolution. By anticipating potential disputes and creating systems to address them, teams can emerge stronger and more cohesive after conflicts. Value of Purpose: Understanding the deeper motivations behind business goals is vital. Entrepreneurs should explore not just what they want to achieve (e.g., making money) but also why those goals matter to them personally and how they align with their values. Sustainability and Nurturing Relationships: It's important to focus on preserving and nurturing existing resources, including team dynamics and relationships. A successful enterprise should balance innovation with the care of its foundational elements to ensure long-term sustainability. BEST MOMENTS "The main thing for me is how do we actually make really good use of the situation we're in, which may be wonderfully abundant and creative and it may be a complete catastrophe." - Paul Baker "What is the system that we need to put in place to ensure that when we come out the other side of it, we're better off?" - Maria Arpa "If we use this as a weather analogy... if it's pouring with rains and it's a gale... the map's not going to work so well." - Paul Baker "The last thing I want is to invest my money in a group of people for whom I can't tell if they're going to start fighting each other later on." - Maria Arpa "We really need to be aware of which game we're playing because you don't want to hang around in a negative sum game where there's less and less for everyone." - Paul Baker SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this case study episode, Maria, facilitates a pre-meeting discussion between two board members, Sean, an executive director, and Mark, a non-executive director, to address the underlying tensions affecting their board meetings. The conversation reveals a fundamental disagreement regarding the hiring process for a new team member, with Sean advocating for an internal candidate and Mark pushing for an external hire to drive radical change. As the dialogue unfolds, Maria emphasises the importance of communication and mutual understanding, encouraging both directors to explore their differing perspectives while acknowledging their shared goal of advancing the company. The episode highlights the complexities of boardroom dynamics and the necessity of fostering a collaborative environment to ensure effective decision-making. KEY TAKEAWAYS Identifying Core Issues: The conversation highlights the importance of identifying and addressing the core issues causing tension between board members, rather than getting lost in peripheral disagreements. Communication Style Matters: Effective communication is crucial in board discussions. The need for clarity and a respectful discourse is emphasized, as combative or dismissive language can hinder productive conversations. Understanding Different Perspectives: Both board members express their views on the hiring process, showcasing the necessity of understanding and valuing different perspectives to foster collaboration and decision-making. Building Relationships: The discussion underscores that while the primary focus is on business outcomes, building positive relationships among board members can enhance the overall effectiveness of the board and make meetings more enjoyable. Openness to Dialogue: There is a recognition that being open to dialogue and willing to listen can lead to breakthroughs in understanding and cooperation, even when disagreements exist. BEST MOMENTS "I think the tensions are caused by one particular fundamental issue. I don't think there's a variety of different things." - Sean "I think there is also a fundamental difficulty with finding the common, and if I may say so, courteous form of discourse." - Mark "I feel like this is completely overblown... I think there is one issue that needs to be discussed." - Sean "Complacency is death to a company... I think that there will need to be radical change." - Mark "I want to get the issue solved. It's not about personalities." - Sean SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa welcomes Patrick Dunne, a seasoned expert in conflict management with extensive experience working with boards and social enterprises. Patrick shares insights from his diverse background, including his work with intergenerational and cross-cultural teams, and discusses the recurring themes of conflict, such as self-awareness, communication, and role clarity. He emphasises the importance of understanding different perspectives and the value of curiosity and compassion in fostering trust. The conversation also touches on the dynamics of generational differences in the workplace and the significance of developing strong interpersonal skills. Patrick's unique experiences and practical techniques, such as the FIDO method and the Thomas-Kilmann conflict styles, provide valuable tools for leaders navigating conflict in various settings. KEY TAKEAWAYS Self-Awareness in Conflict: A lack of self-awareness often leads to conflict. Understanding one's strengths, weaknesses, and the impact on others is crucial for effective conflict management. Recurring Themes in Conflict: Common sources of conflict include conflicting objectives, personalities, high-pressure situations, and unclear roles, especially between boards and executives. Importance of Communication: Effective communication is vital in conflict resolution. Misinterpretations can arise when trust is low, and understanding different perspectives is essential for resolving disputes. Intergenerational Dynamics: Different generations bring unique perspectives shaped by their experiences. Emphasizing a maximizing mindset can help organizations leverage the strengths of diverse age groups rather than focusing on minor irritations. Value of Intuition and Antennae: Developing strong interpersonal skills and being attuned to the emotional climate of a room can enhance conflict management. Recognizing body language and emotional cues in oneself and others is key to navigating complex interactions. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Patrick Dunne's Linkedin - https://www.linkedin.com/in/patrickdunne2/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this special episode of "All Things Conflict," Maria and Robin Shohet engage in a profound conversation about the complexities of forgiveness. They explore the misconceptions surrounding forgiveness, emphasising that it is not about moral superiority or condoning harmful actions, but rather a personal journey towards self-liberation. Robin shares a personal story that highlights the importance of recognizing how we often hold onto anger towards a "ghost" of the past, and how true forgiveness is ultimately about releasing ourselves from toxic thoughts. The discussion delves into the significance of self-forgiveness, the impact of our intentions versus the consequences of our actions, and the transformative power of shifting our perspective from judgment to love. Listeners are encouraged to reflect on their own experiences with forgiveness and to consider the ways in which they can cultivate a mindset of gratitude and compassion in their lives. KEY TAKEAWAYS Forgiveness as Self-Release: Forgiveness is primarily about releasing oneself from the burden of anger and resentment, rather than about the other person. It is a personal journey that allows individuals to let go of toxic thoughts and emotions. Distinction Between Intent and Impact: Understanding the difference between one's intentions and the actual impact of their actions is crucial. Many people may believe they are acting with good intentions, but the consequences of their actions can be harmful, highlighting the need for self-reflection. Forgiveness is Not Superiority: Forgiveness should not be viewed as a moral high ground or an act of superiority. It is not about being the "bigger person" but rather about acknowledging one's own feelings and experiences without judgment. The Role of Grief: Grief can often be intertwined with the inability to forgive. Recognizing that grief may have nowhere to go can help individuals understand their emotional state and the importance of processing these feelings to move towards forgiveness. Shifting Perspectives: Practicing curiosity and love in interactions can transform relationships and reduce conflict. By consciously choosing to view situations through a lens of curiosity rather than fear or judgment, individuals can foster a more compassionate and understanding environment. Episode Resourses The Forgiveness Habit   -    Jo Ann RotermundBBCiplayer. - Hamza Forgiving the UnforgivableThe Forgiveness ProjectGlobal Forgiveness Initiative. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria engages in a profound conversation with Abdul Karim, a multifaceted individual with a rich background in athletics, spirituality, and community leadership. Abdul shares his journey from the Bronx to becoming an imam and the founder of "Cultivate Mercy," a movement aimed at fostering mercy in people's hearts through knowledge, experience, and action. The discussion delves into the importance of self-reflection, the need for mercy in a conflict-ridden world, and the interconnectedness of humanity. Abdul emphasises the significance of being present and truthful with oneself, as well as the role of music in inspiring positive change. This episode invites listeners to explore the concept of mercy and its relevance in our lives and communities, encouraging a deeper understanding of ourselves and each other. KEY TAKEAWAYS Cultivating Mercy: The movement aims to foster mercy in individuals' hearts through knowledge sharing, experiences, and actions, emphasizing the importance of self-reflection and personal growth. Self-Reflection: Engaging in self-reflection is essential for understanding one's feelings and experiences. Acknowledging emotions, whether positive or negative, allows for personal growth and deeper connections with others. Interconnectedness: Recognizing that everyone is interconnected can help reduce conflict within communities. Understanding that individuals bring their unique experiences and perspectives can foster empathy and compassion. Leadership Redefined: Leadership should not be viewed as a position of power over others but rather as a role that facilitates collaboration and honors the sovereignty of each individual within a community. Music as a Medium: The use of music, particularly through the albums "Project Inspire" and an AI-generated album, serves as a tool to inspire thought, provoke questions, and promote positive vibes, encouraging listeners to connect with their shared humanity. BEST MOMENTS Maria Arpa: "When I heard you say, it's mercy, sort of 360 degrees, but it starts here and the pebble and all the rest of it. If I was being merciful to myself first, in order to be able to understand something that I can model, what would I be telling myself?" Abdul Karim: "Mercy is because in my experience, that is what life is, and at the same time, it's what we're all missing out on a lot of." Abdul Karim: "We're all walking around wearing help me signs around our necks in languages we don't understand." Abdul Karim: "When we think of something, it's a snapshot of something that's fluid in constant flux." Abdul Karim: "Even though we want to get out of, we don't want to have conflicts, it's going to happen." SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes Gio Notarbartolo, who shares her transformative journey navigating conflict within her family's multi-generational business. Gio discusses her initial reluctance to embrace her inherited wealth and how discovering impact investing in 2015 shifted her perspective, allowing her to take ownership of her family's legacy. The conversation delves into the complexities of creating a family constitution, the challenges of breaking traditional molds in a male-dominated financial world, and the importance of social justice in wealth management. Gio emphasizes the need for a fair tax system and critiques the limitations of philanthropy, advocating for a more equitable approach to wealth distribution that benefits society as a whole. This thought-provoking dialogue highlights the intersections of personal identity, family dynamics, and broader societal conflicts. KEY TAKEAWAYS Navigating Family Wealth: The journey of managing inherited wealth can be complex, especially when it comes to reconciling personal identity with family legacy. The transition from feeling uneasy about inherited wealth to taking ownership through impact investing illustrates this struggle. Impact Investing: Discovering impact investing shifted the perspective on wealth from merely generating profit to creating social value. This approach emphasizes the importance of aligning financial decisions with ethical considerations and social justice. Family Constitution: Establishing a family constitution is a crucial step for families with wealth to define their values, governance, and mission. This process requires open dialogue and alignment among family members, which can take time and effort to achieve. Breaking Molds: Challenging traditional norms in finance and wealth management is essential for fostering a more equitable system. This includes questioning the status quo of wealth accumulation and advocating for a fairer tax system that benefits society as a whole. Social Justice and Taxation: The conversation highlights the need for a fair tax system that addresses wealth inequality. Philanthropy, while well-intentioned, often perpetuates existing disparities rather than solving systemic issues, emphasizing the importance of redistributive policies for societal well-being. BEST MOMENTS "I didn't want to inherit from my grandfather. I had a pretty broken relationship with him, and inheriting from him was not what I wanted." - Gio Noto Bartolo "We need to invest to create value, not to create profit for the few, but value for the many." - Gio Noto Bartolo "There is no need for philanthropy if the system was fair enough and redistributive enough." - Gio Noto Bartolo "The wealthier you are, the less taxes you pay. Just that is basically unfair." - Gio Noto Bartolo "If you leave people poor, unhealthy, uneducated and without, society will become more dangerous." - Gio Noto Bartolo SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of All Things Conflict, Maria Arpa engages in a deep and insightful conversation with Robin Shohet, a pioneer in the field of supervision within the helping professions. With nearly 50 years of experience, Robin shares his journey and the transformative power of supervision, emphasising its role in personal growth and professional development. The discussion explores the importance of choosing the right supervisor, the necessity of accountability, and the impact of fear in workplace dynamics. Robin highlights how supervision can help individuals move beyond survival mode, fostering creativity and empowerment. The episode also touches on the broader implications of supervision in organisations, illustrating how it can enhance efficiency and ultimately benefit the bottom line. Listeners are invited to reflect on their own experiences and the value of supervision in their lives and careers. KEY TAKEAWAYS Importance of Supervision: Supervision is essential in the helping professions, providing a space for practitioners to reflect on their work, apply insights, and enhance their effectiveness. It is not merely about personal feelings but focuses on professional growth and accountability. Empowerment through Responsibility: Supervision encourages individuals to take responsibility for their situations, helping them to identify how they may contribute to conflicts and challenges in the workplace. This process fosters empowerment and creative problem-solving. The Role of the Supervisor: A good supervisor creates a safe environment that allows for vulnerability and exploration of difficult topics. They should be chosen carefully, as their relationship with the supervisee is crucial for effective supervision. Moving Beyond Fear: Supervision can help reduce fear in the workplace, allowing individuals and organizations to move out of survival mode. This shift enables greater creativity, collaboration, and overall well-being. Long-term Benefits: Engaging in supervision not only aids personal growth but can also enhance organizational efficiency. By "sharpening the axe," supervision helps individuals perform better in their roles, ultimately benefiting the bottom line of the organization. BEST MOMENTS "Supervision is not for wimps." - Robin Shohet "The beauty of supervision is it's not navel gazing, it's actually direct application through looking at yourself." - Robin Shohet "A good supervisor will ask good questions like, why are you doing that?" - Robin Shohet "You do the work for the love of it, because actually it's about growth." - Robin Shohet "Supervision is sharpening your axe." - Robin Shohet SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria engages in a conversation with Hervé de Trogoff, CEO of the international consultancy Accuracy. They delve into the complexities of the construction industry, exploring the myriad conflicts that arise from high-stakes infrastructure projects. Hervé shares insights from his extensive experience, highlighting the challenges of decision-making in environments fraught with fear and insecurity. The discussion emphasises the importance of fostering genuine communication and emotional connection in resolving disputes, moving beyond mere technicalities to address the human elements at play. Hervé advocates for slowing down and allowing time for relationships to develop, ultimately leading to more productive and empathetic conversations. This episode offers valuable perspectives on navigating conflict in business and the transformative power of understanding and connection. KEY TAKEAWAYS Complexity in Construction: The construction industry is characterised by high stakes and complexity, making it prone to conflicts. Projects often exceed time and budget expectations, leading to disputes over who bears the financial burden. Human Dynamics in Decision-Making: Decision-making in infrastructure projects can be hindered by fear, ego, and insecurity. Individuals may avoid making necessary decisions due to the potential for blame or repercussions, which can escalate conflicts. Importance of Quality Conversations: Effective communication is crucial in resolving disputes. Quality conversations involve empathy, curiosity, and the ability to connect on a human level, rather than solely relying on logic and technicalities. Emotional Engagement: Shifting the focus from purely intellectual discussions to addressing emotions can lead to more productive outcomes. Engaging the heart in conversations allows for deeper connections and mutual understanding. Slowing Down for Better Outcomes: Taking the time to reflect and allowing space for relationships to settle can facilitate better communication and conflict resolution. Slowing down can help create a more conducive environment for meaningful dialogue. BEST MOMENTS "The stakes are very high, both for states and private investors, and things go wrong the whole time, which, of course, is a recipe for conflict." - Hervé de Trogoff "It takes tens and tens of years to realize that it's just not going to happen because those human beings are so different." - Hervé de Trogoff "The inability to make a decision... is triggering disputes which will go on for many, many years." - Hervé de Trogoff "Finding ways to open hearts when the brain's not doing its job." - Hervé de Trogoff "Slowing down is the word that comes to mind... giving time for relationships and situations to settle is always a good starting point." - Hervé de Trogoff SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa MBE welcomes back her husband, David Ellis, a seasoned mediator with over 20 years of experience. They delve into the intricacies of workplace mediation, exploring how it transcends mere conflict resolution to foster genuine human connections. David emphasises the importance of creating a safe space for individuals to reflect on their experiences and emotions, allowing them to navigate their relationships more effectively. The conversation touches on the evolving landscape of employment law and the necessity for employers to prioritise the well-being of their employees, highlighting that a compassionate approach can lead to a more engaged and productive workforce. Through their discussion, Maria and David advocate for a shift in workplace culture, encouraging leaders to embrace empathy and understanding as fundamental components of a thriving business environment. KEY TAKEAWAYS Holistic Understanding of Employees: It's essential to recognize that employees are whole human beings with diverse roles and experiences outside of work. Acknowledging their personal lives can lead to better workplace relationships and understanding. Importance of Safe Spaces: Mediation provides a unique opportunity for individuals to express their feelings and concerns in a safe environment, allowing for reflection and open dialogue without fear of repercussions. Proactive Approach to Workplace Issues: Employers should not wait for conflicts or grievances to arise before addressing employee well-being. A proactive approach that fosters open communication can prevent issues from escalating and create a more harmonious work environment. Value of Empathy and Kindness: Creating a workplace culture that prioritizes empathy, kindness, and understanding can lead to increased employee satisfaction, better performance, and a more cohesive team dynamic. Legislative Changes and Employer Responsibility: New employment laws are pushing businesses to take responsibility for their employees' well-being. Employers should view these changes as opportunities to enhance workplace culture rather than as burdensome requirements. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this deeply personal and raw conversation, Shannon Pearson opens up about her journey from being a trusted HR leader to becoming the target of a system she once believed in. What began as a career rooted in care and service unravelled in the face of organizational dysfunction, toxic silence, and moral injury. This is not just a story of conflict — it's a story of betrayal, awakening, and personal transformation. Shannon speaks candidly about what it felt like to be gaslit, isolated, and ultimately broken by the very system she tried to help fix. Now a coach and conflict practitioner, Shannon reflects on how conflict changed her — and what it taught her about power, identity, compassion, and courage. Key Takeaways: You can be both respected and completely unsupported in a broken system. Moral injury in the workplace is real — and recovery requires grieving and rebuilding. Silence in conflict isn’t neutral. It protects power and erases harm. Healing starts when we stop blaming ourselves for what the system failed to hold. 🔗 Connect with Shannon: LinkedIn: Shannon Pearson Website: shannonpearson.ca We will be releasing special episodes every couple of weeks and these will be a deeper dive into the guests and the conflict subjects.  STAY TUNED Host Bio Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation. www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this powerful episode, we dive into the emotional and legal complexities of family business conflict with solicitor and dispute resolution expert Ed Weeks. With decades of experience helping families navigate shareholder breakdowns, succession battles, and deep-seated sibling rivalries, Ed shares what really causes these disputes—and how to stop them from destroying relationships and companies alike. We talk trust, betrayal, power dynamics, and why no one ever wants a shareholders’ agreement... until it’s too late. Ed also lifts the lid on the psychology behind mediation, why litigation often makes things worse, and how to spot the real reason a family can’t move forward. Whether you’re in a family business, advise one, or simply want to understand conflict better, this episode is filled with eye-opening insights. Key Takeaways Trust is not a strategy. Without structure, family businesses are vulnerable. Legal documents feel unromantic—but they’re life-saving. Most family disputes are emotional, not rational. And that’s what makes them so hard to fix. Look beyond the surface. Sometimes, the person who looks neutral is fuelling the conflict. The best lawyer won’t just fight—they’ll help you walk away whole. Host Bio Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation. www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

Maria engages in a thought-provoking conversation with David Liddle, founder of Total Conflict Management (TCM). They explore the transformative power of conflict resolution in workplace culture, emphasizing the importance of addressing unresolved conflict and fostering constructive dialogue. David shares his journey from community mediation to developing innovative frameworks that prioritize empathy, collaboration, and restorative practices in organizational settings. The discussion highlights the detrimental effects of traditional grievance procedures and the need for a shift towards more inclusive and supportive systems that empower individuals and promote high performance. With insights drawn from David's extensive experience and upcoming publications, this episode offers valuable perspectives on creating healthier work environments and the role of HR in driving cultural transformation. KEY TAKEAWAYS Transformative Nature of Conflict: Conflict can be both destructive and transformative. When handled well, it can lead to positive outcomes and foster engagement, creativity, and innovation in the workplace. Importance of Early Resolution: Addressing conflicts early through constructive dialogue and resolution frameworks can prevent escalation and create a healthier work environment. This proactive approach is more effective than traditional grievance procedures. Redesigning Conflict Management Systems: Current grievance and disciplinary systems often perpetuate a two-tier justice system that employees do not trust. There is a need for objective criteria and processes that promote fairness and transparency in conflict resolution. Human-Centric Approach: Understanding truth as a human experience rather than a binary, evidence-based concept is crucial. Engaging in meaningful conversations allows individuals to connect and understand each other's perspectives, leading to better outcomes. Cultural Transformation through People and Culture Functions: By shifting the focus of HR from managing risks to fostering a people and culture-centric approach, organizations can drive significant cultural transformation, enhance employee engagement, and improve overall performance. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/