A just state for everyone? Researching access to administrative justice in the digital era

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Julia Dahlvik

9 episodes

4 months ago

Send us a text In this episode I share insights from my field research in South Korea, one of the leading countries in the domain of digitalization and AI. I discuss the omnipresence of digitality, which refers to the condition of living in a digital culture, as I encountered it in public space and in interviews with people working in the public sector. The interview partners highlight that there are certain things AI cannot do (yet) and that in some cases there is only a thin line between pr...

Social Sciences

Science

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Social Sciences

Science

Episodes (9/9)

A just state for everyone? Researching access to administrative justice in the digital era

Episode 9: Omnipresent digitality and AI’s limits: South Korean experiences

4 months ago

13 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 8: Digital Challenges in South Africa

Send us a text In this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being l...

7 months ago

17 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 7: The role of language in accessing administrative justice

Send us a text In this episode I share interviewees' accounts from my case studies in Canada, South Africa, Curacao and Sint Maarten on the issue of language, linguistic diversity and literacy when it comes to accessing public services and the justice system. People's experiences in these very different places demonstrate the universality of the problem, when public services and courts cannot be accessed in the languages the people actually speak. Illiteracy, of course, makes it even more dif...

11 months ago

13 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 6: From automation to frustration

Send us a text In this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility...

1 year ago

13 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 5: Interview with two sociologists in the Caribbean on digitalization

Send us a text In this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will di...

1 year ago

32 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 4: Indigenous people and public services in Canada

Send us a text In this episode I share with you some insights from my case studies in Canada, concretely in the Northwest Territories and Quebec. I focus on some of the challenges that Indigenous people are confronted with in the context of public service provision and access and more generally the complex relation of Indigenous peoples and the different orders of government. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-s...

1 year ago

15 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 3: Thoughts on the first case study: imposed digitalization in Canada

Send us a text In this edpisode I’ll first talk a little about my current issues in methodology and data collection, and then discuss some preliminary findings from the first case study which was in Quebec, the French speaking province of Canada. I talked to staff of the public ombuds institution, to citizens as well as to NGO and government representatives to get an in-depth understanding of the current situation on the challenges of access to and provision of public service. See more ...

1 year ago

17 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 2: Research design & field access

Send us a text In this episode I will explain the research design and methodology for this project, which will build primarily on interviews and participatory observation. I will talk about case study selection, my comparative approach, the particularities of doing research in public bodies, and the challenges of gaining access to the research field; that is, first of all access to public ombuds institutions in countries of both the Global South and the Global North, but then also to citizens...

2 years ago

11 minutes

A just state for everyone? Researching access to administrative justice in the digital era

Episode 1: Introduction

Send us a text Welcome to the first episode of this podcast about my research project which started in February 2023. In this introductory episode I will explain my research interest and approach. The study focuses on the digital transformation of public services and two major interlinked challenges that come along with this development: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice, which is in itself a fundam...

2 years ago

9 minutes