A just state for everyone? Researching access to administrative justice in the digital era
Julia Dahlvik
10 episodes
4 days ago
Send us a text In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society...
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Send us a text In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society...
A just state for everyone? Researching access to administrative justice in the digital era
13 minutes
1 year ago
Episode 6: From automation to frustration
Send us a text In this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility...
A just state for everyone? Researching access to administrative justice in the digital era
Send us a text In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society...
