This episode welcomes Louis, Senior Strategic Partner Manager at Gorgias, to help us navigate how a great customer service is so crucial to drive customer loyalty and give you some concrete tips to stand out from the crowd. We specially deep-dived into the importance of building effective communication channels and how to find the perfect balance between personalization and automation to drive customer loyalty and be more effective.
Check out yayloh, return management software: www.yayloh.com
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Check out Gorgias: https://www.gorgias.com/
Contact Louis via LinkedIn.