What does it really take to lead people well in a world of constant change? In this episode of Work with Purpose, host David Pembroke sits down with Jackie Curtis, Chief Operating Officer at the ATO and Head of the APS HR Profession, and Eliza Kirkby, Managing Director at Hays, to explore how human resources in the Australian Public Service is being redefined.

From the power of trust and genuine connection to the growing impact of AI and technology, Curtis and Kirkby share honest insights about what it means to be a people-focused leader today. They reveal how curiosity, courage and empathy can build stronger teams, shape culture and help leaders navigate complexity with confidence.

Listeners will also hear how HR professionals are helping the APS evolve by embracing innovation, driving inclusion and belonging, and preparing for the workforce of the future. It’s an inspiring conversation about keeping people at the heart of transformation and leading with purpose when it matters most.

Key tips

1. Lead with curiosity and connection. Build trust through open communication, empathy and genuine listening. Be straightforward, approachable and real.
2. Use technology wisely. Let AI and digital tools enhance people’s work rather than replace it.
3. Create a sense of belonging. Inclusion and psychological safety are essential for high-performing teams.
4. Stay open and ask for help. Strong leaders grow through curiosity and collaboration, not by having all the answers.

Show notes 

• Successful Public Governance | Utrecht University
• Speech to the American Society for Public Administration | Crawford School of Public Policy
• Pathways to Positive Public Administration An International Perspective | Book
• Has the time arrived for Positive Public Administration | The Mandarin

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