Hosted by IPAA National President Andrew Metcalfe, AO FIPAA, this episode of Work with Purpose explores how the public sector might manage an increasingly complex global public sector environment, while maintaining a spirit of humility and empathy in serving the community.

Public administration on a global scale is facing challenges from growing hostility influenced by misinformation and political rhetoric, which is impacting public servants’ morale and the perception of government institutions.

In this discussion, Crawford School of Public Policy Director Janine O’Flynn reflects on her address to the 2025 American Society of Public Administration Conference which highlighted these issues alongside efforts to build a positive narrative for public service and the integration of technology like AI in governance.

This podcast delves into the long-running global debate on the value of public service – a conversation that continues to evolve across different national contexts.

Key tips: 

1. Lead with empathy – recognise the emotional toll of uncertainty and trauma on public sector employees. Whether you're a leader or a colleague, approach conversations and decisions with compassion and understanding.
2. Champion positivity – actively highlight the value and impact of public sector work. Sharing success stories and meaningful contributions helps counteract public hostility and rebuild trust.
3. Engage thoughtfully with AI – understand that trust in artificial intelligence depends on more than just technology; it requires ethical oversight, sound judgement, and high-quality data. Advocate for systems that challenge, rather than replicate, existing biases.

Show notes:

• Utrecht University project on Successful Public Governance | Utrecht University, Netherlands
• Speech to the American Society for Public Administration | Crawford School of Public Policy
• Pathways to Positive Public Administration: An International Perspective | Open source book via Elgar Online
• Has the time arrived for Positive Public Administration | The Mandarin
• Automated Assistance in Administrative Decision Making [2004] | Administrative Review Council Reports
• 2025 American Society of Public Administration Conference | ASPANet

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