Modern work is haunted by an idea that began in feudal Europe. The Master Servant Doctrine gave employers the right to command and control workers while imposing a duty to provide for them. That ancient logic still shapes the modern workplace — from “at-will” employment and HR policies designed to protect companies, to benefits that bind people to their jobs. In this episode, Dart and Elizabeth explore how feudal ideas of control and obligation still structure employment today, and what it wo...
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Modern work is haunted by an idea that began in feudal Europe. The Master Servant Doctrine gave employers the right to command and control workers while imposing a duty to provide for them. That ancient logic still shapes the modern workplace — from “at-will” employment and HR policies designed to protect companies, to benefits that bind people to their jobs. In this episode, Dart and Elizabeth explore how feudal ideas of control and obligation still structure employment today, and what it wo...
Customer Centricity: Designing Your Business Around Your Best Customers | Peter Fader
Work For Humans
1 hour 16 minutes
3 months ago
Customer Centricity: Designing Your Business Around Your Best Customers | Peter Fader
As one of the world’s leading experts on customer centricity, Peter Fader noticed that many businesses were making a critical mistake: they were treating all customers the same. Peter argues that customer centricity means focusing on the customers who matter most—those who are truly driving value for your company. His work is reshaping how businesses think about growth, loyalty, and strategy. In this episode, Dart and Peter talk about why not all customers are created equal, how to measure t...
Work For Humans
Modern work is haunted by an idea that began in feudal Europe. The Master Servant Doctrine gave employers the right to command and control workers while imposing a duty to provide for them. That ancient logic still shapes the modern workplace — from “at-will” employment and HR policies designed to protect companies, to benefits that bind people to their jobs. In this episode, Dart and Elizabeth explore how feudal ideas of control and obligation still structure employment today, and what it wo...
