Women in Customer Success Podcast

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Women in Customer Success Podcast

Marija Skobe-Pilley

146 episodes

4 weeks ago

Text us your questions and thoughts! Leadership doesn't require a title but emerges when you inspire others, lead by example, and deliver value. We’re excited to welcome Stephanie Robinson, Global Account Management Leader at Maze, to the show. In this inspiring conversation, she shares insights from her career journey from Toronto to Amsterdam, highlighting how remote work, cultural awareness, and mentorship shaped her success. Her fascinating journey from a small Toronto startup to managing...

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Text us your questions and thoughts! Leadership doesn't require a title but emerges when you inspire others, lead by example, and deliver value. We’re excited to welcome Stephanie Robinson, Global Account Management Leader at Maze, to the show. In this inspiring conversation, she shares insights from her career journey from Toronto to Amsterdam, highlighting how remote work, cultural awareness, and mentorship shaped her success. Her fascinating journey from a small Toronto startup to managing...

Show more...

Episodes (20/146)

Women in Customer Success Podcast

144 - Oversharing by Design: The Power of Adopting the Mindset of Transparency

Text us your questions and thoughts! We’re excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts. From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pitch that opened the door to Unqork, Linda’s story is a masterclass in building opportunity th...

5 days ago

38 minutes

Women in Customer Success Podcast

143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz

Text us your questions and thoughts! We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinations in customer success. Drawing from her finance background, Kelley shares how understanding the business mechanics—tracing a dollar from lead acqu...

2 weeks ago

45 minutes

Women in Customer Success Podcast

142 - You're Never Too Senior to Be a Rep: Leadership Lessons with Cynthia Taylor

Text us your questions and thoughts! What makes a truly exceptional customer success leader? In this conversation with Cynthia Taylor, Senior Vice President, Customer Experience at Culture Amp, we explore how strategic branding, international perspective, and a shoulder-to-shoulder leadership style can transform customer success teams. Cynthia’s journey spans continents and industries, from high school business competitions to leading global teams. Growing up professionally in Australia, she ...

1 month ago

35 minutes

Women in Customer Success Podcast

141 - The 50/50 Career Rule: How to Grow Without Burning Out with Stephanie Robinson

Text us your questions and thoughts! Leadership doesn't require a title but emerges when you inspire others, lead by example, and deliver value. We’re excited to welcome Stephanie Robinson, Global Account Management Leader at Maze, to the show. In this inspiring conversation, she shares insights from her career journey from Toronto to Amsterdam, highlighting how remote work, cultural awareness, and mentorship shaped her success. Her fascinating journey from a small Toronto startup to managing...

2 months ago

40 minutes

Women in Customer Success Podcast

140 - The Art of Delivering Customer Value: A Masterclass with Liz Starling

Text us your questions and thoughts! In this episode of the Women in Customer Success Podcast, we sit down with Liz Starling, Head of Customer Success at Anthropic, to explore her fascinating career journey from environmental scientist to business consultant to customer success powerhouse. Liz is a seasoned customer success leader with a unique career path and a strong vision for what great customer engagement looks like. From the importance of aligning with the buyer early on to the nu...

2 months ago

32 minutes

Women in Customer Success Podcast

139 - The Power of Goal Setting: Building Your Path to Leadership with Lara Barnes

Text us your questions and thoughts! We sit down with Lara Barnes, Chief Customer Officer at Crownpeak and a champion of authentic leadership, to unpack the true meaning of goal setting, resilience, and growing your career with purpose. With over 25 years of experience in high-growth, customer-centric tech companies, Lara has led global Customer Success teams at Microsoft, Facebook, Oracle, and Sitecore. She shares her rise from senior director to SVP to CCO, offering insight into the unique ...

3 months ago

43 minutes

Women in Customer Success Podcast

138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey

Text us your questions and thoughts! How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience? We kick off Season 5 with Melissa Garcia, Senior Director of Member Success at Chief. Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to break into SaaS, how she built confidence in a completely new industry, and why leading with empathy ...

3 months ago

32 minutes

Women in Customer Success Podcast

[WiCS PowerUp Masterclass S2:E2] AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact

Text us your questions and thoughts! Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to mitigate risk, personalize at scale, and drive revenue growth. You’ll hear lots of practical examples of the daily use of AI in customer success. ...

4 months ago

46 minutes

Women in Customer Success Podcast

Women in Customer Success Season 5 Coming Soon! [Trailer]

Text us your questions and thoughts! NEW! NEW! NEW! We’re kicking off Season 5 of the Women in Customer Success Podcast! That means: - Elevating the voices of more remarkable women in CS - More inspiring conversations, unique career stories and actionable tips - And a brand new spin we’re bringing to our show this season Hear from WiCS Founder & Host, Marija Skobe-Pilley, and discover what's new. In case you're new here, welcome to the Women in Customer Success Podcast. Come join us, be p...

4 months ago

2 minutes

Women in Customer Success Podcast

Berlin Live: An inspiring Evening with Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe

Text us your questions and thoughts! Can you believe it’s been five years since we launched the Women in Customer Success Podcast? What started as a conversation in your earbuds has grown into a global movement. Now, after hundreds of episodes, bringing these discussions into the physical world feels like coming full circle. We hosted our second Women in Customer Success live podcast recording in Berlin, where Marija Skobe-Pilley welcomed Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe. We ...

5 months ago

1 hour 9 minutes

Women in Customer Success Podcast

[WiCS PowerUp Masterclass S2:E1] Revenue-Driven CS: Proving ROI & Driving Executive Alignment

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in. Don’t miss this chance to transform Customer Success into a powerful revenue driver! Featuring: Marilee Bear, CRO at Gainsight Marija Skobe-Pilley, Founder of Women In CS 👉 Fo...

6 months ago

51 minutes

Women in Customer Success Podcast

137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg

In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US. Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she helps CS professionals land roles by focusing on personalised applications, networking, and showcasing measurable impact. We cover: ✅ Re...

6 months ago

34 minutes

Women in Customer Success Podcast

London Live: An Intimate Evening with Daphne Costa Lopes

In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes. Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, shaped by a disciplined upbringing, expat life, and a relentless drive for growth. She revealed the daily habits that keep her focused, how cl...

7 months ago

1 hour 32 minutes

Women in Customer Success Podcast

136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan

In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust. She’s the Manager of Client Success at ITGL and a passionate communicator - which you will see once you listen to this episode. We dive into practical, actionable tips for achieving your goa...

7 months ago

35 minutes

Women in Customer Success Podcast

135 - How to Transition from Recruitment into Customer Success - Ewa Zajac

How can the skills you’ve learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success.Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and customer success. She also talks about the challenges she faced stepping into a leadership role without a traditional customer success...

8 months ago

39 minutes

Women in Customer Success Podcast

134 - How Psychology led me into Customer Success - Emma Lampert

How can a background in psychology and neuroscience shape a career in customer success?I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She ...

10 months ago

41 minutes

Women in Customer Success Podcast

133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak

What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her pas...

10 months ago

36 minutes

Women in Customer Success Podcast

132 - How to Enable Others to Reach Their Full Potential - Nieves Canada

How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering oth...

10 months ago

47 minutes

Women in Customer Success Podcast

131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco

What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.We also talk about he...

10 months ago

33 minutes

Women in Customer Success Podcast

130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont

Ever feel like you’re not good enough, even when you know you’ve earned your spot?My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies.Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially wo...

11 months ago

38 minutes