What The Pluck?

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What The Pluck?

Jamie Long & Harriet Thacker

96 episodes

23 hours ago

Send us a message This week, we’re joined by the incredible Fiona, founder of Brow Game UK - the brow queen behind one of the UK’s most in-demand brands (and the artist trusted by celebs 👀). We dive into everything from building a beauty brand from scratch, staying confident in a competitive industry, and what it really takes to turn passion into a powerhouse business. Expect honesty, laughs, and a few “oh my god same” moments that every beauty pro will relate to. 💬 In this episode: •Fiona’s ...

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Fashion & Beauty

Health & Fitness

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Send us a message This week, we’re joined by the incredible Fiona, founder of Brow Game UK - the brow queen behind one of the UK’s most in-demand brands (and the artist trusted by celebs 👀). We dive into everything from building a beauty brand from scratch, staying confident in a competitive industry, and what it really takes to turn passion into a powerhouse business. Expect honesty, laughs, and a few “oh my god same” moments that every beauty pro will relate to. 💬 In this episode: •Fiona’s ...

Show more...

Fashion & Beauty

Health & Fitness

Episodes (20/96)

What The Pluck?

Level Up Your Brow Game

Send us a message This week, we’re joined by the incredible Fiona, founder of Brow Game UK - the brow queen behind one of the UK’s most in-demand brands (and the artist trusted by celebs 👀). We dive into everything from building a beauty brand from scratch, staying confident in a competitive industry, and what it really takes to turn passion into a powerhouse business. Expect honesty, laughs, and a few “oh my god same” moments that every beauty pro will relate to. 💬 In this episode: •Fiona’s ...

1 week ago

38 minutes

What The Pluck?

Christmas Chaos: Salon Survival Guide

Send us a message It’s the most wonderful (and let’s be honest… chaotic) time of the year! In this festive episode, Jamie and Harriet dive into everything you need to survive and thrive during the Christmas rush. From prepping your salon and managing client madness to boosting retail sales, keeping team morale high, and making the most of Black Friday deals we’re sharing all the tips to help you glide through December with your sanity (and profit margins) intact. Expect laughter, chaos,...

2 weeks ago

47 minutes

What The Pluck?

The Power of a Good Booking System, with Booksy’s Elliot

Send us a message Let’s be honest - no one got into the beauty industry because they love admin 😅 But if you’re still juggling DMs, missed calls, and paper diaries, this episode might just change your life (and your stress levels). This week, Jamie and Harriet sit down with Elliot from Booksy to talk all things booking systems - and why getting organised behind the scenes can be the game-changer your business didn’t know it needed. From freeing up hours in your week to levelling up your clien...

3 weeks ago

34 minutes

What The Pluck?

Korean Lash Lifts: Fad or the Future

Send us a message Everyone’s talking about Korean Lash Lifts — but are they just another beauty trend, or the next big thing to take over your treatment menu? 👀 In this episode, Jamie and Harriet break down exactly what makes KLLs different, why they’re dominating social feeds, and whether they’re worth the hype (and the training fee). Jamie shares insider insight from offering and teaching the treatment, while Harriet plays devil’s advocate — asking if this is innovation or just clever marke...

4 weeks ago

36 minutes

What The Pluck?

Grow your biz, protect your peace

Send us a message In this episode of What The Pluck, Jamie and Harriet dive deep into what it really means to scale your beauty business — and spoiler alert, it’s not just about getting busier or building a bigger team. We’re talking self-care, mindset, and the back-end foundations that actually make growth sustainable. From raising prices to setting boundaries and doing the inner work, this episode will help you rethink what “leveling up” really looks like. 💡 Topics we cover: How self-care i...

1 month ago

49 minutes

What The Pluck?

PJ’s, Pillow Talk & Pure Pluckery

Send us a message We’re closing out Season 9 in true What The Pluck style — with snacks, sass, and a full-blown sleepover! 💅✨ In this season finale, Jamie & Harriet spill the tea on the highs and lows of Season 9, share some very real personal ups and downs, and then dive into a no-holds-barred game of Who’s Most Likely To… 🫣 From “who’s most likely to flirt with a client” to “who’s most likely to throw shade on socials,” nothing (and no one) is safe. Of course, it wouldn’t be WTP without...

2 months ago

40 minutes

What The Pluck?

What The Pluck Confessionals

Send us a message We’re spilling secrets, starting chaos and dragging the industry (and ourselves) through the confessional booth! From the juiciest things we've overheard in the salon to beauty pet peeves and products we’d die without — nothing’s off limits. Expect fast-fire questions, honest answers, and probably a few things we’ll regret saying later. Confess your sins, grab your brow pencil, and buckle up. This one’s WILD. Support the show As always if your loving our podcast please give ...

3 months ago

38 minutes

What The Pluck?

The Perfect Tech Doesn’t Exist

Send us a message Scroll your feed and it looks like everyone’s booked out, training on the side, launching skincare lines, and somehow still managing a spotless salon and a green juice. But here’s the truth: the “perfect tech” is a myth and we’re done pretending she’s real. In this episode, we’re getting real about the pressure to do it all and look good doing it. From Insta-worthy salons and never-ending service menus to the hustle of trying to stay relevant we talk about the behind-the-sce...

3 months ago

35 minutes

What The Pluck?

Send us a message You sent us your wildest dilemmas and whew, the chaos did not disappoint. From two-faced teammates and client-thieving bosses to shady besties, latecomers, copycats, and boundary-breaking boyfriends, nothing was off limits. In this special Debbie Dilemma edition, we play agony aunts for the beauty industry — breaking down real listener submissions with bold advice, unfiltered honesty, and zero tolerance for toxic salon drama. 💌 Got a problem you’re too scared to say out loud...

3 months ago

39 minutes

What The Pluck?

Face Cards Never Decline… But Sometimes They Expire

Send us a message Let’s talk about the pressure to be perfect—and the blurred lines between beauty, enhancements, and identity. In this episode, we dive into the rise of tweakments, filters, and the “Instagram face” epidemic. We unpack the emotional and professional impact of being in an industry where looking flawless often feels like part of the job—and how it’s changed the way we see ourselves and each other. We also talk openly about our own experiences with cosmetic treatments, what we’v...

3 months ago

38 minutes

What The Pluck?

Burnt Out & Overbooked

Send us a message In this episode, we’re getting real about the burnout epidemic in the beauty industry. From the emotional exhaustion of being everything to everyone, to the pressure to always be “booked and busy” – we’ve lived it, and we know you have too. We open up about our personal experiences with burnout, how it crept in, the warning signs we ignored, and the boundaries we had to build to recover. Plus, we share the tools and mindset shifts that helped us reclaim our energy, our sche...

3 months ago

36 minutes

What The Pluck?

In Our Delulu Era

Send us a message Every beauty pro has a delulu phase—and in this episode, we’re airing ours. From undercharging because we “just love it,” to thinking a Canva post would get us booked for months, we’re reflecting on the wild, naïve and hilariously optimistic things we believed at the start of our careers. We’re talking early business delusions, marketing fails, unhinged launch ideas, and the ones we still secretly believe in. (Manifestation or madness? You decide.) 💭 Prepare for laughs, flas...

4 months ago

33 minutes

What The Pluck?

Beauty Besties, Worsties & Frenemies

Send us a message Working with your bestie in the beauty industry? Iconic. Falling out over a ring light and a client no-show? Tragic. In this episode, we’re diving into the real side of relationships in the beauty biz—from incredible industry friendships to toxic co-workers, collab disasters, and frenemies you didn’t see coming. We’re talking boundaries, jealousy, business breakups and how to protect your peace when your career and social life collide. 💅 It’s juicy, it’s honest, and yes… it ...

4 months ago

38 minutes

What The Pluck?

Industry Icks: The Beauty Biz Edition

Send us a message You asked for chaos—and here it is. In this episode, Jamie and Harriet dive headfirst into the petty, the painful, and the downright cringey parts of the beauty industry. From crusty lash lines to the curse of “business beige,” we're calling out the things that give us the ultimate ick… and maybe even exposing a few of our own. ⚠️ Warning: If you’re easily offended, maybe skip this one. Or don’t. We love the engagement. 💅 Brutal honesty. Outrageous giggles. Full beauty biz u...

4 months ago

35 minutes

What The Pluck?

We’re Back, Unhinged & Louder Than Ever

Send us a message Your favourite unfiltered beauty besties are BACK! 💥 In this season opener, Jamie and Harriet catch you up on everything—from launching the new salon, to behind-the-scenes chaos, to why Season 9 might just be our most unhinged yet (we’re scared too tbh). We’re talking bold opinions, more delulu energy than ever, and a whole lot of laughs, lessons, and low-key madness. Expect outspoken takes, juicy topics, and a season full of everything you’ve missed. ✨ We’re also SO excited...

4 months ago

29 minutes

What The Pluck?

Scaling for Success, with Buff Browz’s Harry Dalton

Send us a message Want to take your beauty business to the next level? In this season finale of What The Pluck’s Beauty School, we’re talking all things growth, expansion, and long-term success. Special guest Harry Dalton, co-founder of Buff Browz, joins us to share his journey of building one of the UK’s fastest-growing beauty brands and the key lessons he’s learned along the way. From scaling smartly and increasing revenue to avoiding common pitfalls, we’re bringing you the expert insights ...

7 months ago

41 minutes

What The Pluck?

Hiring & Leadership, Building Your Dream Team

Send us a message A successful beauty business isn’t just about skill—it’s about the people behind it. In this episode of What The Pluck’s Beauty School, we’re diving into the essentials of hiring, training, and leading a dream team. From finding the right staff and creating a strong salon culture to managing employees and keeping your team motivated, we’ll share expert tips to help you build a thriving, supportive work environment. Whether you’re looking to hire your first employee or expand...

8 months ago

39 minutes

What The Pluck?

Beauty Biz Legal 101: Stay Compliant & Covered

Send us a message Running a beauty business isn’t just about perfecting treatments—it’s also about protecting yourself, your clients, and your brand. In this episode of What The Pluck’s Beauty School, we’re breaking down the essential legal steps every beauty pro needs to know. From licensing and insurance to health & safety regulations, we’ll guide you through the must-haves to keep your business compliant and secure. Whether you’re a solo artist or salon owner, this episode will give yo...

8 months ago

32 minutes

What The Pluck?

Branding Your Beauty Biz: Stand Out & Stay Booked

Send us a message Your brand is more than just a logo—it’s the foundation of your beauty business. In this episode of What The Pluck’s Beauty School, we’re diving deep into the world of branding, covering everything from crafting a strong identity to attracting your ideal clients. We’ll share expert tips on defining your brand voice, creating a visual aesthetic, and ensuring consistency across social media and marketing. Whether you're starting fresh or refining your existing brand, this epis...

8 months ago

31 minutes

What The Pluck?

Retail to Riches: Selling Without the Sleaze

Send us a message Retail sales can be a game-changer for your beauty business—but how do you sell without feeling pushy? In this episode of What The Pluck: Beauty School, we’re breaking down the secrets to effortlessly boosting your retail revenue. From recommending products with confidence to positioning retail as an essential part of your client’s beauty routine, we’ll teach you how to increase profits while keeping your clients happy. Get ready for insider tips, sales psychology hacks, and...

8 months ago

29 minutes