Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!
That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.
No sugarcoating, just real talk and actionable takeaways.
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Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!
That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.
No sugarcoating, just real talk and actionable takeaways.
Welcome back to "We Fucked Up So You Don't Have To," the podcast that blasts through the chaos with a POW POW POW! This episode is all about the power of keeping a paper trail. Trust us, it's more exciting than it sounds!Melanie and I dive into why having organized notes during customer calls is crucial for top-notch client management and smooth internal communication. Melanie drops knowledge bombs on capturing essential info like client goals and their feelings towards your platform. This is...
🎧 New Episode Alert: "Too Friendly for Business? The BFS Trap" 🤝Hey, WFUSYDHT fans! It’s Stino and Melanie here, and boy, do we have a story for you! In this episode, we're diving deep into the pitfalls of becoming BFS (Best Friends with Clients) and how it can boomerang on your business relationships.Join us as we share our own blunders of getting too chummy with clients. I'll tell you about a time when my eagerness to be a "customer happiness manager" completely derailed my focus from wha...
We F*cked Up, So You Don't Have To: Episode 2 - The Renewal Red Flag RumbleUh oh, someone forgot the magic renewal dust! 🪄 In this episode, Melanie & Stino spill the tea about a huge account loss that could have been avoided. Buckle up for a cautionary tale about the importance of being proactive in customer success.Here's the down-low:A promised feature went MIA, leaving a $120,000 client feeling salty and ready to jump ship. ️We're talkin' major red flags ignored, folks. Lesson learned:...
Buckle up, ‘cause we're diving headfirst into the hilarious (and sometimes cringe-worthy) world of customer success blunders.This inaugural episode is all about the communication minefield we all know and (sometimes unwillingly) love. We'll be spilling the tea (and the lessons learned) on our biggest communication f*ck ups, from sassy retorts to humor gone wrong.Get ready to hear:Stino's anxiety-fueled launch jitters (because who doesn't get nervous, right?)Why finding the right tone and appr...
Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!
That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.
No sugarcoating, just real talk and actionable takeaways.
