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Wag Out Loud
Krista Karpowich
100 episodes
9 months ago
Hello This is Krista with Episode #189, the final episode of the Wag Out Loud pawdcast. And I just want to thank you for tuning in over the years and for wanting to be the best advocate for your dog's health and wellness. I have learned so much from all of my expert guests over the last five years and I hope that you have too many of you know that for the past year I've been working alongside Dr. Judy Morgan, as the Education and Development Team Lead for her Naturally Healthy Pets team. And Dr. Judy is America's best known natural pet advocate, and holistic veterinarian for over 38 years, and I help produce her podcast and manage her events and also manage her speaking engagements. Dr. Judy's experience includes holistic veterinarian, acupuncturist, chiropractor, food therapist, author and speaker. So if you don't currently follow her, you should! Follow Dr. Judy Morgan's Naturally Healthy Pets and continue your journey to learning more about how to keep your dog healthy and happy, naturally. And in the meantime, my Wag Out Loud website will remain up. So you can always listen to any of the podcast episodes. Check out my most trusted brands, most of them with discount codes. And check out the great information on the resources page. Again, thanks everybody for listening to the Wag Out Loud pawdcast. And I hope that you enjoy this final episode. Take care dog lovers! Welcome to the Wag Out Loud pawdcast, where we are obsessed with bringing you helpful tips on canine health care, nutrition, and overall wellbeing. If you'd like to support the show, check out the amazing online events, products and resources that I personally recommend on the Wag Out Loud website. I'm your host, Krista and I'm super excited to be bringing you yet another tail wagging episode. Well, hello dog lovers and welcome to yet another Wag Out Loud episode. And this is actually going to be the last and final episode, where we have a chance to learn something new when it comes to Canine health. And I'm so excited for today's guest. We have Bill Booko ut here. And he's going to be covering the topic of will your dog benefit from supplements and the critical questions to ask when selecting products. Bill, thank you so much for being with us today. Krista, Thank you very much for the opportunity. I've been looking forward to this since we scheduled it. I’m sad that this is last podcast but I'm honored to be the final episode. So I really appreciate it. This is so fitting. Bill, I'm going to ask you to introduce yourself and share why did you start the NASC, the National Animal Supplement Council? THE START OF THE NASC Kind of an interesting story. I'll make it brief. I'm a business executive. So I was COO for a $500 million dollar medical device and drug company but I was raised in Wyoming and I had dogs my whole life. So I've been an animal lover. I had two black labs, Lancelot and Cinder and they both had health issues. Cinder had hip dysplasia. Lancelot had cancer. So in the mid 1990s, I had them both successfully treated, I made a career change. I got out of human medicine and I took a slot as CEO for the third largest specialty animal referral center in the US. When cancer came back the second time around on my own dog, Lancelot. He was an 11 and a half year old Labrador Retriever. And he was given a very poor prognosis. So I'm connected with all these high powered board certified oncologists. And you know, he's given three months with chemotherapy. And I'm just not going to do that on an 11 and a half year old dog, so I'm looking for help. So I find a veterinarian, formulated a product and changed his diet completely. And he lived two and a half years good quality of life, which wasn't long enough. But out of that experience, I decided, well, I'm going to start my own company selling supplements for animals. Well, I didn't realize that the regulatory environment for animal supplements was different than it is for human dietary supplements. I made a bad assumption. And in 2001, the industry was threatened with products being removed from the marketplace. So we started NASC with 18 companies with the intention of engaging the regulatory officials, meaning the Food and Drug Administration, Center for Veterinary medicine as well as state regulators to try to define, develop and implement a responsible path forward that would allow these beneficial products to remain on the market, provided companies act responsibly. So that's the foundation and the driving force behind founding NASC. Well, and we appreciate that. Because, you know, I have to let my listeners know, I don't know it all. I'm just a dog, mom. And I thought that the supplement industry, especially for animals is unregulated. And the wild wild west? And I am so glad to know that there is an organization looking out for our pets. And I was just astounded, yet happy to hear what your members of the NASC have to go through to get that accreditation. So why don't we start there with how did you come up with having supplement companies get the seal of approval? What do they have to do? WHAT DOES NASC MEMBERSHIP ENTAIL? It's really a two step process. First, you just can't pay your money and join NASC, you have to qualify for membership. So whether you go through the audit process or not, there's a code of conduct document that every single company and then we have 300 members now, 300 brands, every single company that joins NASC, has to have a direct interview, either with myself or Ryan Cargo, our Chief Operating Officer, to be sure that the company is willing to commit to our quality standards. they sign a written document, and they have to qualify for membership. To use the NASC seal, that's about a 120 day process. a lot of companies want to join NASC and use the seal right away. Well, if we just handed out the seal, the quality seal when companies you know join and you write us a check and it would have no meaning or value. So with the NASC audit program, companies have to pass a quality audit, similar to an FDA audit, that they demonstrate their labels are in compliance, their claims are in compliance with our guidelines. They have a written quality manual that ensures quality processes, whether they have products contract manufactured for them by someone else, or they they have those processes themselves. They enter products to our adverse event reporting database, which is the most advanced system of post market surveillance in the world, for these types of products, much more advanced than even the human dietary supplement industry. So those companies have to meet our requirements to be a member, but we verify those through an actual audit process. And once a company does that, then they can use the NASC seal, that’s good for two years. But again, you can't just join and use the seal. If there wasn't a pretty high hurdle to clear, then that seal would have no value. And, you know, a lot of people ask me why we've been successful at NASC. And, you know, I say, one word credibility, we walk our talk. And I don't mean to say that our members are perfect. Anybody can make a mistake. But, you know, we do have specific standards that we require members to follow. Well, and the in depth ingredient search and report that is involved, that alone is worth its weight in gold. Yeah, we've expanded our programs as this is our 22nd year. And we're the largest trade association in the world representing companies that sell products for dogs, cats and horses, you know, similar to human dietary supplements, but our programs have expanded where we now have quality, quality and qualification programs for raw materials, contract manufacturers, testing laboratories, because it seems intuitive, but people you know, kind of forget, one of the things they you know, you see a product on the shelf and quality is assumed and it shouldn't be. So I always say Trust, but verify. And we'll talk more about that in this podcast, I'm sure. If you don't start with quality raw materials, combined and manufactured with quality, repeatable processes, you're not going to have quality products at the end of that production cycle. So we cover all the way from raw material supplier qualification through our preferred supplier program, contract manufacturing companies all the way through finished products. we do independent product testing also, we'll go out as an organization couple times a year, and we'll buy products from the marketplace. And we'll test to make sure that companies meet label claim. If they don't, then we require written corrective action and investigation, if they’re outside of allowable limits or analytical laboratory variation. And what if a company changes their formulation in any way? Do they have to start over again? CHANGE IN FORMULATION Yeah, good question. Products are entered in our database. And every ingredient in the product is entered in and that product is finalized and locked, the company has to sign it off and lock the product. So that product in our database cannot be changed. Now, if a formulation does change, they can enter a new product, or we won’t modify that product because that would compromise the integrity and the traceability of the products that were manufactured previous to the formulation change. But that can be updated by like a red one SKU in our database. So every individual product and individual formulation can be tracked by lot number, and that really protects the company, you know, if they ever did have a problem, or an issue that was unforeseen? You know, we could recognize that act upon that quickly, you know, if needed, and again, in the interest of ensuring that we have quality products in the marketplace. And do you guys put any emphasis on companies that have done clinical trials or studies? STUDIES AND TRIALS Certainly, clinical trials and studies are important. And we encourage people to contact a company look for research? A couple issues with research. So Krista, let me give you a direct short answer to your question. We don't evaluate the efficacy of products, right? There would be legal liability associated with that. And if we did, if we evaluated safety and efficacy, then we'd be the FDA. And that's what the Food and Drug Administration does. So we don't evaluate whether or not the product works, or does the company have clinical research? However, in commenting on clinical research, a lot of people especially veterinarians say, You know what, I'm not going to buy a product until I see research. There's a couple of issues with research, I think the right question is, why isn't there more research for natural products? Two answers to that, number one, natural substances cannot be protected via intellectual property or patents. So if a company introduces, you know, conducts research, and I'll give you an example, we just conducted as an organization, a safety study for CCD, three different types of CBD in dogs, the cost of that study was $475,000, for just safety. So there's no way to recoup the investment, because you can't patent protect the formulations in most cases. So some other company can go out, copy of formulation, sell it cheaper, and no way for the company to recoup the investment. That's answer number one, or part one of the answer. Part Two, the answer is, if you have a product that shows that the product would be beneficial for a chronic disease process, companies are limited on the claims that they can make if they don't go through the drug approval process with FDA. And that's a very expensive and lengthy process, meaning millions of dollars and years, at least five years to get through the new animal drug approval process. So that's why drug companies have formulations or substances that they can protect with patents, and recoup the very costly investment that it takes to go through the new animal drug approval process. So that's kind of a long winded answer to a short question, which is, how do we view research? And do we encourage research? The answer is yes, we encourage research. But there are limitations in this particular area, just because the cost to reach it. That all makes sense. Thank you for breaking that down. Appreciate it. Well, before we go on our break, I guess I wanted to ask, since it's called the National Animal Supplement Council, are you only taking companies that are manufacturing here in the US? ONLY US COMPANIES? Yeah, the answer is the answer is no. When we started NASC, that's where we started because that's where the issue was burning. The hottest and brightest was products were being limited, in fact being removed from the marketplace in the United States. So we started as in the National Animal Supplement Council, but we really have evolved into you know, we're more of a global organization, we participated in the veterinary natural health products program and helped define the path forward in Canada. And we're recognized in in some other countries, countries internationally with the NASC seal and our quality program. So we've become more globally focused over time. But we started out focused in the US. got it. Okay. Well, we are going to take a quick break, but when we come back, Bill is going to unpack his motto trust but verify, and how we can know that we're getting a good product when we are looking for products for our dogs. So everybody sit tight, and we'll be right back. SPONSOR AD Thanks to Dog Love essential oils for sponsoring this episode. They say it comes in many forms. And in this case, love comes in a bottle. Our canine companions are more than just pets. They're cherished family members. So whether you have a sprightly pup, a wise old sage or a beloved friend of any age, Dog Love Oils help to enhance your pups wellbeing, and happiness. Are you tired of using chemical laden products on your precious pup? Well, Dog Love Oils has you covered. Whether it's soothing your dogs hotspots, protecting them from pesky fleas and ticks, aiding digestion, relieving sore joints, or simply promoting overall wellness, Dog Love Oils has crafted top quality natural solutions for you. What makes these elixirs stand out? Well, it's all about quality and Dog Love Oils uses only the finest pure therapeutic grade essential oils, ensuring safety and effectiveness for both dogs and their human companions. And rest assured that all Dog Love Oils are blended with natural ingredients and expertly diluted and tested to be dog safe. Show your love by going to https://www.dogloveoils.com/ today and explore their wide range of products designed to boost your best friend's well being. And here's a special treat during the entire month of December, enjoy a generous 15% off every order of $25 or more by using the code WAGOUTLOUD . Dog Love Oils… love in a bottle. And we are back and I'm having a fascinating conversation with Bill Bookout from the National Animal Supplement Council. And Bill you mentioned in the first half that your motto is trust but verify. Can you unpack that a little bit? TRUST, BUT VERIFY Yes, I think, again, as we talked about in, you know, before the break, people see a product on the shelf and quality is assumed and I don't think it should be. trust but verify. You know, people should not be afraid to pick up the phone and call the company and ask some questions. Ask how long has the company been in business? Ask who formulated the product? And what's their background? You know, do they have expertise in these areas? Who can I call if I have a question? You know, are they credible? You know, Can I can I get help? There's a couple red flags that I always tell people to look for. And you can take these to the bank. Companies that make claims that sound too good to be true, probably are. And cheap products are cheap for a reason. So if you see two different products, and they look the same formulation wise and one of them cost significantly less than the other stop and ask yourself why. quality costs money. Now, why is that important? Because this is a consumable product. And there are no magic bullets out there. Right? So even if you have a supplement that you hope that your dog or cat will benefit from. It's not a magic bullet. Right. It's a component of a comprehensive health and wellness program. But the important point for supplements are, quality means consistency. And if your dog or cat is going to respond positively to that product. It needs to be produced consistently. So you have the same product this week, next week, next month, next year, so that you maximize the probability that you're going to get a positive response for the animal And that centers around quality and process control. So that's why trust but verify quality is always important. Now, we all lead busy lives, right? And I will also suggest that people, you know, access to information on the internet, we live in the information age, right? We get information from all kinds of different places. And it's easy to get right. So be careful what you read, be careful who you believe, trust but verify. And, you know, we hope that companies or consumers, pet owners will look for NASC audited member products, because again, as I mentioned earlier, that doesn't mean they're perfect, but it does mean somebody's been there and checked them out. Right. So I think you want to maximize the probability that your dog or cat who is really your extended family member is going to benefit from the products and you want to buy a quality product, because if they're going to respond, it really centers around quality and consistency. I'm glad you mentioned that it all does make a lot of sense that cheaper does not mean better. And that we do have to ask questions and not be afraid to dig a little deeper into the companies and the ingredients and the sourcing and where do they manufacture? How do they manufacture? So I know when we originally met, which was a long time ago, you said that there was an instance when you had to cancel a member? Can you share what happened there? MEMBERS NOT BEING COMPLIANT We did. Yeah, without mentioning any names. We had a longtime audited member company, that we you know, we pick up products and we test for label claims. And we had a company come in at 78% of label claim for one of the ingredients in their product. Well, when that happens, that's you know, there's obviously an issue. So we require written investigation and corrective action so that the company can determine what made that happen. Well, we sent a note to the company and said, Hey, we bought this product, here's where we bought it from, here's the test results. We tested this particular laboratory, we're completely transparent in that. And we said you're 78% of label claim, you need to find out why this happened and respond to us on what your findings are and what you're going to do. What are you going to do so this doesn't happen again. And the company responded back to us and said, We're not going to do that. We think you're getting too deep in our business, and we're not going to respond to you. We canceled their membership that day. Good for you. So, I mean, if we don't walk our talk, then again, as I mentioned earlier, if you ask me, What's the one single word that best describes the success of NASC credibility, right? If we don't have credibility with the regulatory agencies, and ultimately with the consumers in the marketplace, retailers, consumers, then we don't have a good foundation to stand on. So quality is very important to us. That's what happened. And we're very serious about what we do. Well, I appreciate that, that shows integrity and transparency. And I mean, you are regulating, which is what we need. And speaking of which, you should be very proud of 300 members. But when we look at the entire landscape of animal supplements, there are I can't even imagine hundreds of 1000s of brands, why aren't more wanting to be a part of the NASC? So by consumer spending, we estimate that we represent about 80 to 85% of the industry. The industry, rightly or wrongly, is a fairly low barriers to entry industry. Meaning that, you know, Krista and Bill can decide they want to start an animal supplement company, and if we can get it up off the ground, then we can certainly do that. But we estimate that we represent about 80 and 85% of the industry by consumer spending or products that consumers purchase. So we represent the majority of the industry. But that's why I say Trust, but verify, you know, look at the company, see how long they've been in business, check out their background, don't hesitate to do a little due diligence before making the selection. Now, if you see a company with the NASC quality seal again, that means they're not only a member agree to abide by our guidelines in terms of the Code of Conduct, we bought it at them and we verified that. So we hope the consumer because we all lead busy lives, you know, would look for the NASC quality seal and and give that weight. Our ultimate goal is we want to NASC quality seal to be in the top three factors of why someone selects a product that they would use for their furry family member. And do you ever seek out members? Or do they come to you? HOW NASC FINDS MEMBERS most of the time members come to us. At some of the major trade shows like Global Pet Expo or Super Zoo, there's a couple of major veterinary shows, you know, we attend those shows, we usually have a booth and, you know, I'll cruise around if I if I see a company, or what its really turned into Krista is more of a self policing industry. So when you have the majority of the industry, following requirements and quality standards, if somebody is outside of those boundaries, and you know, really, you know, making claims they shouldn't make, for example, they're out there purveying products, and they say they're going to cure everything from parvo to cancer. A lot of times people don't realize they're making a mistake. I didn't when I first got in the business. So I'll call companies up if they're brought to my attention, or if I see them somewhere. And I'll try to help them. we operate with with the philosophy here that a rising tide floats all boats. So, you know, sometimes companies just don't know that they're making a mistake. And I'll try to give them the information because it doesn't do the industry any good for us to sit back and let a company make a mistake. Because bad news sells. And we all get painted with a broad brush wrongly a lot of times. But nevertheless, that's what happens. And so we do both, most of the times companies come to us, one of the buyers on the retail side. Now we've been around long enough and we have credibility, you know that the buyers will require companies to belong to NASC. Because again, they want to maximize, this is a consumable sale, they want to maximize the probability that a pet owner is going to return to their location, wherever that purchase location is, they're going to buy that product again, they're going to leverage that visit, they’ll buy other things because it increases trust with the retailer that recommends or offers a product for sale. And they'll tell their friends and create a new stream of business. So there's a lot of business benefits. And so we get a lot of a lot of companies through retail channels as well, because we you know, again, we help the retailers maximize, maximize their revenue which at the end of the day. You know, that's what that's what keeps them in business. Well, I have to say, in the almost five years that I've been doing this show, you know, I've learned how to ask the questions and what to look for. But I think a lot of these companies, unfortunately, they're playing on our emotions, because we're talking about, as you mentioned, extended family. These dogs are part of our family, and cats. So when we're buying these supplements, and we don't see a difference, in whatever we're trying to address, I know that I've had supplement graveyards, I've spent so much money, it seems like I'm throwing stuff at the wall, there has to be something that works for my dog. So for the NASC seal for you guys to do the steps and go above and beyond what research and homework I could do on a brand or product. I think that just speaks so highly of what you're doing. We try to make it easier, right? Because again, we all lead busy lives. So we try to make it easier. And again, I don't claim that all of our members are perfect. They're not. But we want people to have a higher degree of confidence that if they select an audited NASC member company’s product, that that company is a solid company and they're going to maximize the probability of success, which how does that translate? We really want our dogs and cats. We want the same things for our dogs and cats we want for ourselves. If you stop and think about that, we want to live a long, happy, healthy life to the maximum degree possible, right? Well, here's the irony. This might be a total rabbit hole. I do believe if we feed our pets, a species appropriate diet. And I am one and everybody knows that for fresh and or raw feeding versus a highly processed food with synthetic vitamins and minerals. They can't be getting the nutrition that they need. So therefore you do need to supplement and that's where I just I don't understand why many of us don't want to give the proper nutrition to our animals and give them less supplementation. What are your thoughts on that? WHY NOT BETTER NUTRITION FOR LESS SUPPLEMENTATION? Very insightful and you're dead on I mean, you hit the nail on the head. If people think about it this way, this thing that we call health and wellness, whether it's for ourselves or our animals, it's a three dimensional sphere. A spherical object, three dimensional, good diet, exercise, home environment, fresh water, routine veterinary care, and checkups, just like routine, you know, you know, physicals and checkups every year. That's right. Supplements are a component of that. But you're right. A lot of people don't know, your gastrointestinal tract is the largest immune supporting organ in your body, person or animal. And quality food quality diet, strong and healthy immune system, those are really you know, so probiotics can can play a role in that. So probiotics are the good bacteria, you know, that fight off the bad bacteria in the GI tract that helps metabolize nutrients and maintain strong and healthy immune system. But probiotics are subject to. The two enemies of probiotics are heat and moisture. And so you don't see probiotics in pet food because they're heated to kill off salmonella in a kill step. So probiotics is one example of a supplement that can be very beneficial for long term health and wellness. Now, you might not see an immediate effect from probiotics, like you would on maybe a joint product if your dog's limping from old age or something like that. But you really hit a very key point, good nutrition, clean water, exercise, loving home environment. Supplements as a component are really, really important. So it's three dimensional. Oh, thank you for clarifying that. That's, that's so powerful that we give them all around whole body wellness physically and mentally. Well, Bill, we are running out of time. But before we go, I want to ask you two things. First of all, what is the difference between a health versus a nutritional supplement? HEALTH VS NUTRITIONAL SUPPLEMENTS Very good question. So a health supplement would be for a non nutritional benefit. ingredients that would not provide nutrients that are required in a complete and balanced diet. What are some examples? Glucosamine, Chondroitin, MSM, tumeric, curcumin, coenzyme Q 10. lutein, there's no scientifically substantiated daily nutritional requirements for those ingredients yet, products with some of those can be targeted for specific health benefits, right? Joint Health, eye health, cardiovascular health, liver and kidney health, gastrointestinal health, immune health, things like that. It could be when times of stress, right? older, older animals just like older people, you know, they don't get around as well so great products or B category. Those would be on the health supplement side. nutritional supplements would provide nutrients as a component of a complete and balanced diet, maybe probiotics, vitamins, minerals, things that, you know, you may as you said earlier, dog food companies are required to provide nutritionally complete diets. But typically, the more you spend the better quality for pet food you're going to get. And if people are willing to you know, go for, you know, raw diet, frozen diet, home prepared diet, you know, look at that, but, you know, some nutritional supplements would be provide components of a complete and balanced diet. There's some up and coming products that are completers, right, you take a protein source, and then you have a supplement that would have the other nutrients that you add to your own protein source. That would make a complete balanced diet. So does that help clarify that? Thank you. That's That's great. Well, they'll as we are wrapping up, what would you like to leave us with today? Well, Bill, I really appreciate the opportunity Krista, I'm very sorry that this is your last episode, but again, I'm honored to be selected to contribute. I guess I'd leave you with my contact information. If people have a question and they hear this podcast don't hesitate to reach out to me because you can get a hold of me. You know, www.animalsupplements.org is our website. My email address is b.bookout@NASC.cc Shoot me a note, don't hesitate to pick up the phone, give me a call, check out our website and look for the NASC seal. And, you know, long, happy, healthy life to everybody on the podcast. I really appreciate you listening. Thank you, Bill. And I will have all of these links in the show notes. OFFER: And Bill is giving a great offer. He is offering up a free copy of the NASC Pocket Guide to dog and cat health. And there's a form on their website, and I have the link again, it's going to be in the show notes. All you have to do is click on it and you'll have access to that NASC Pocket Guide to dog and cat health. Bill, I can't thank you enough. And I'm so glad that you reached out to me those months and months ago and set me straight that there is regulation. And we need more of that in the entire industry, not just in the supplement division. So I want to thank you for starting this amazing organization, and for being on here today. And I want to thank all of the listeners for wanting to do better and to advocate for their dog's health. So Bill, thank you so much. I appreciate you. Thank you very much. It's an honor. Thanks again to Dog Love Oils for sponsoring this episode and for their unwavering dedication to our beloved canine companions. Save 15% off any of their exceptional products during the month of December 2023. By using code WAGOUTLOUD on your purchase of $25 or more. Thanks for listening. You'll find some helpful links in the show notes and if you enjoy the show, please be sure to follow and listen for free on your favorite podcast app. And please, please share your feedback. Visit WagOutLoud.com for great product recommendations with discounts, amazing online events and fantastic resources. That's also where to visit our Bark About It page where you can suggest topics, guests or products. Be advised that this show offers health and nutritional information and is designed for educational purposes only. You're encouraged to do your own research and should not rely on this information as a substitute for nor does it replace professional medical advice, diagnosis or treatment. If you have any concerns or questions about your dog's health, you should always consult a veterinarian or a nutrition expert. Have a tail wagging day and we'll catch you next time. Don’t forget to Subscribe for FREE and please leave a review: Apple Podcasts | Android | Spotify I Stitcher I iHeartRADIO The purpose of this podcast is to educate and to inform. It is no substitute for professional care by a veterinarian, licensed nutritionist or other qualified professional. The host as well as guests who speak on this podcast express their own opinions, experience and conclusions, and Wag Out Loud LLC neither endorses or opposes any particular views discussed here.
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Hello This is Krista with Episode #189, the final episode of the Wag Out Loud pawdcast. And I just want to thank you for tuning in over the years and for wanting to be the best advocate for your dog's health and wellness. I have learned so much from all of my expert guests over the last five years and I hope that you have too many of you know that for the past year I've been working alongside Dr. Judy Morgan, as the Education and Development Team Lead for her Naturally Healthy Pets team. And Dr. Judy is America's best known natural pet advocate, and holistic veterinarian for over 38 years, and I help produce her podcast and manage her events and also manage her speaking engagements. Dr. Judy's experience includes holistic veterinarian, acupuncturist, chiropractor, food therapist, author and speaker. So if you don't currently follow her, you should! Follow Dr. Judy Morgan's Naturally Healthy Pets and continue your journey to learning more about how to keep your dog healthy and happy, naturally. And in the meantime, my Wag Out Loud website will remain up. So you can always listen to any of the podcast episodes. Check out my most trusted brands, most of them with discount codes. And check out the great information on the resources page. Again, thanks everybody for listening to the Wag Out Loud pawdcast. And I hope that you enjoy this final episode. Take care dog lovers! Welcome to the Wag Out Loud pawdcast, where we are obsessed with bringing you helpful tips on canine health care, nutrition, and overall wellbeing. If you'd like to support the show, check out the amazing online events, products and resources that I personally recommend on the Wag Out Loud website. I'm your host, Krista and I'm super excited to be bringing you yet another tail wagging episode. Well, hello dog lovers and welcome to yet another Wag Out Loud episode. And this is actually going to be the last and final episode, where we have a chance to learn something new when it comes to Canine health. And I'm so excited for today's guest. We have Bill Booko ut here. And he's going to be covering the topic of will your dog benefit from supplements and the critical questions to ask when selecting products. Bill, thank you so much for being with us today. Krista, Thank you very much for the opportunity. I've been looking forward to this since we scheduled it. I’m sad that this is last podcast but I'm honored to be the final episode. So I really appreciate it. This is so fitting. Bill, I'm going to ask you to introduce yourself and share why did you start the NASC, the National Animal Supplement Council? THE START OF THE NASC Kind of an interesting story. I'll make it brief. I'm a business executive. So I was COO for a $500 million dollar medical device and drug company but I was raised in Wyoming and I had dogs my whole life. So I've been an animal lover. I had two black labs, Lancelot and Cinder and they both had health issues. Cinder had hip dysplasia. Lancelot had cancer. So in the mid 1990s, I had them both successfully treated, I made a career change. I got out of human medicine and I took a slot as CEO for the third largest specialty animal referral center in the US. When cancer came back the second time around on my own dog, Lancelot. He was an 11 and a half year old Labrador Retriever. And he was given a very poor prognosis. So I'm connected with all these high powered board certified oncologists. And you know, he's given three months with chemotherapy. And I'm just not going to do that on an 11 and a half year old dog, so I'm looking for help. So I find a veterinarian, formulated a product and changed his diet completely. And he lived two and a half years good quality of life, which wasn't long enough. But out of that experience, I decided, well, I'm going to start my own company selling supplements for animals. Well, I didn't realize that the regulatory environment for animal supplements was different than it is for human dietary supplements. I made a bad assumption. And in 2001, the industry was threatened with products being removed from the marketplace. So we started NASC with 18 companies with the intention of engaging the regulatory officials, meaning the Food and Drug Administration, Center for Veterinary medicine as well as state regulators to try to define, develop and implement a responsible path forward that would allow these beneficial products to remain on the market, provided companies act responsibly. So that's the foundation and the driving force behind founding NASC. Well, and we appreciate that. Because, you know, I have to let my listeners know, I don't know it all. I'm just a dog, mom. And I thought that the supplement industry, especially for animals is unregulated. And the wild wild west? And I am so glad to know that there is an organization looking out for our pets. And I was just astounded, yet happy to hear what your members of the NASC have to go through to get that accreditation. So why don't we start there with how did you come up with having supplement companies get the seal of approval? What do they have to do? WHAT DOES NASC MEMBERSHIP ENTAIL? It's really a two step process. First, you just can't pay your money and join NASC, you have to qualify for membership. So whether you go through the audit process or not, there's a code of conduct document that every single company and then we have 300 members now, 300 brands, every single company that joins NASC, has to have a direct interview, either with myself or Ryan Cargo, our Chief Operating Officer, to be sure that the company is willing to commit to our quality standards. they sign a written document, and they have to qualify for membership. To use the NASC seal, that's about a 120 day process. a lot of companies want to join NASC and use the seal right away. Well, if we just handed out the seal, the quality seal when companies you know join and you write us a check and it would have no meaning or value. So with the NASC audit program, companies have to pass a quality audit, similar to an FDA audit, that they demonstrate their labels are in compliance, their claims are in compliance with our guidelines. They have a written quality manual that ensures quality processes, whether they have products contract manufactured for them by someone else, or they they have those processes themselves. They enter products to our adverse event reporting database, which is the most advanced system of post market surveillance in the world, for these types of products, much more advanced than even the human dietary supplement industry. So those companies have to meet our requirements to be a member, but we verify those through an actual audit process. And once a company does that, then they can use the NASC seal, that’s good for two years. But again, you can't just join and use the seal. If there wasn't a pretty high hurdle to clear, then that seal would have no value. And, you know, a lot of people ask me why we've been successful at NASC. And, you know, I say, one word credibility, we walk our talk. And I don't mean to say that our members are perfect. Anybody can make a mistake. But, you know, we do have specific standards that we require members to follow. Well, and the in depth ingredient search and report that is involved, that alone is worth its weight in gold. Yeah, we've expanded our programs as this is our 22nd year. And we're the largest trade association in the world representing companies that sell products for dogs, cats and horses, you know, similar to human dietary supplements, but our programs have expanded where we now have quality, quality and qualification programs for raw materials, contract manufacturers, testing laboratories, because it seems intuitive, but people you know, kind of forget, one of the things they you know, you see a product on the shelf and quality is assumed and it shouldn't be. So I always say Trust, but verify. And we'll talk more about that in this podcast, I'm sure. If you don't start with quality raw materials, combined and manufactured with quality, repeatable processes, you're not going to have quality products at the end of that production cycle. So we cover all the way from raw material supplier qualification through our preferred supplier program, contract manufacturing companies all the way through finished products. we do independent product testing also, we'll go out as an organization couple times a year, and we'll buy products from the marketplace. And we'll test to make sure that companies meet label claim. If they don't, then we require written corrective action and investigation, if they’re outside of allowable limits or analytical laboratory variation. And what if a company changes their formulation in any way? Do they have to start over again? CHANGE IN FORMULATION Yeah, good question. Products are entered in our database. And every ingredient in the product is entered in and that product is finalized and locked, the company has to sign it off and lock the product. So that product in our database cannot be changed. Now, if a formulation does change, they can enter a new product, or we won’t modify that product because that would compromise the integrity and the traceability of the products that were manufactured previous to the formulation change. But that can be updated by like a red one SKU in our database. So every individual product and individual formulation can be tracked by lot number, and that really protects the company, you know, if they ever did have a problem, or an issue that was unforeseen? You know, we could recognize that act upon that quickly, you know, if needed, and again, in the interest of ensuring that we have quality products in the marketplace. And do you guys put any emphasis on companies that have done clinical trials or studies? STUDIES AND TRIALS Certainly, clinical trials and studies are important. And we encourage people to contact a company look for research? A couple issues with research. So Krista, let me give you a direct short answer to your question. We don't evaluate the efficacy of products, right? There would be legal liability associated with that. And if we did, if we evaluated safety and efficacy, then we'd be the FDA. And that's what the Food and Drug Administration does. So we don't evaluate whether or not the product works, or does the company have clinical research? However, in commenting on clinical research, a lot of people especially veterinarians say, You know what, I'm not going to buy a product until I see research. There's a couple of issues with research, I think the right question is, why isn't there more research for natural products? Two answers to that, number one, natural substances cannot be protected via intellectual property or patents. So if a company introduces, you know, conducts research, and I'll give you an example, we just conducted as an organization, a safety study for CCD, three different types of CBD in dogs, the cost of that study was $475,000, for just safety. So there's no way to recoup the investment, because you can't patent protect the formulations in most cases. So some other company can go out, copy of formulation, sell it cheaper, and no way for the company to recoup the investment. That's answer number one, or part one of the answer. Part Two, the answer is, if you have a product that shows that the product would be beneficial for a chronic disease process, companies are limited on the claims that they can make if they don't go through the drug approval process with FDA. And that's a very expensive and lengthy process, meaning millions of dollars and years, at least five years to get through the new animal drug approval process. So that's why drug companies have formulations or substances that they can protect with patents, and recoup the very costly investment that it takes to go through the new animal drug approval process. So that's kind of a long winded answer to a short question, which is, how do we view research? And do we encourage research? The answer is yes, we encourage research. But there are limitations in this particular area, just because the cost to reach it. That all makes sense. Thank you for breaking that down. Appreciate it. Well, before we go on our break, I guess I wanted to ask, since it's called the National Animal Supplement Council, are you only taking companies that are manufacturing here in the US? ONLY US COMPANIES? Yeah, the answer is the answer is no. When we started NASC, that's where we started because that's where the issue was burning. The hottest and brightest was products were being limited, in fact being removed from the marketplace in the United States. So we started as in the National Animal Supplement Council, but we really have evolved into you know, we're more of a global organization, we participated in the veterinary natural health products program and helped define the path forward in Canada. And we're recognized in in some other countries, countries internationally with the NASC seal and our quality program. So we've become more globally focused over time. But we started out focused in the US. got it. Okay. Well, we are going to take a quick break, but when we come back, Bill is going to unpack his motto trust but verify, and how we can know that we're getting a good product when we are looking for products for our dogs. So everybody sit tight, and we'll be right back. SPONSOR AD Thanks to Dog Love essential oils for sponsoring this episode. They say it comes in many forms. And in this case, love comes in a bottle. Our canine companions are more than just pets. They're cherished family members. So whether you have a sprightly pup, a wise old sage or a beloved friend of any age, Dog Love Oils help to enhance your pups wellbeing, and happiness. Are you tired of using chemical laden products on your precious pup? Well, Dog Love Oils has you covered. Whether it's soothing your dogs hotspots, protecting them from pesky fleas and ticks, aiding digestion, relieving sore joints, or simply promoting overall wellness, Dog Love Oils has crafted top quality natural solutions for you. What makes these elixirs stand out? Well, it's all about quality and Dog Love Oils uses only the finest pure therapeutic grade essential oils, ensuring safety and effectiveness for both dogs and their human companions. And rest assured that all Dog Love Oils are blended with natural ingredients and expertly diluted and tested to be dog safe. Show your love by going to https://www.dogloveoils.com/ today and explore their wide range of products designed to boost your best friend's well being. And here's a special treat during the entire month of December, enjoy a generous 15% off every order of $25 or more by using the code WAGOUTLOUD . Dog Love Oils… love in a bottle. And we are back and I'm having a fascinating conversation with Bill Bookout from the National Animal Supplement Council. And Bill you mentioned in the first half that your motto is trust but verify. Can you unpack that a little bit? TRUST, BUT VERIFY Yes, I think, again, as we talked about in, you know, before the break, people see a product on the shelf and quality is assumed and I don't think it should be. trust but verify. You know, people should not be afraid to pick up the phone and call the company and ask some questions. Ask how long has the company been in business? Ask who formulated the product? And what's their background? You know, do they have expertise in these areas? Who can I call if I have a question? You know, are they credible? You know, Can I can I get help? There's a couple red flags that I always tell people to look for. And you can take these to the bank. Companies that make claims that sound too good to be true, probably are. And cheap products are cheap for a reason. So if you see two different products, and they look the same formulation wise and one of them cost significantly less than the other stop and ask yourself why. quality costs money. Now, why is that important? Because this is a consumable product. And there are no magic bullets out there. Right? So even if you have a supplement that you hope that your dog or cat will benefit from. It's not a magic bullet. Right. It's a component of a comprehensive health and wellness program. But the important point for supplements are, quality means consistency. And if your dog or cat is going to respond positively to that product. It needs to be produced consistently. So you have the same product this week, next week, next month, next year, so that you maximize the probability that you're going to get a positive response for the animal And that centers around quality and process control. So that's why trust but verify quality is always important. Now, we all lead busy lives, right? And I will also suggest that people, you know, access to information on the internet, we live in the information age, right? We get information from all kinds of different places. And it's easy to get right. So be careful what you read, be careful who you believe, trust but verify. And, you know, we hope that companies or consumers, pet owners will look for NASC audited member products, because again, as I mentioned earlier, that doesn't mean they're perfect, but it does mean somebody's been there and checked them out. Right. So I think you want to maximize the probability that your dog or cat who is really your extended family member is going to benefit from the products and you want to buy a quality product, because if they're going to respond, it really centers around quality and consistency. I'm glad you mentioned that it all does make a lot of sense that cheaper does not mean better. And that we do have to ask questions and not be afraid to dig a little deeper into the companies and the ingredients and the sourcing and where do they manufacture? How do they manufacture? So I know when we originally met, which was a long time ago, you said that there was an instance when you had to cancel a member? Can you share what happened there? MEMBERS NOT BEING COMPLIANT We did. Yeah, without mentioning any names. We had a longtime audited member company, that we you know, we pick up products and we test for label claims. And we had a company come in at 78% of label claim for one of the ingredients in their product. Well, when that happens, that's you know, there's obviously an issue. So we require written investigation and corrective action so that the company can determine what made that happen. Well, we sent a note to the company and said, Hey, we bought this product, here's where we bought it from, here's the test results. We tested this particular laboratory, we're completely transparent in that. And we said you're 78% of label claim, you need to find out why this happened and respond to us on what your findings are and what you're going to do. What are you going to do so this doesn't happen again. And the company responded back to us and said, We're not going to do that. We think you're getting too deep in our business, and we're not going to respond to you. We canceled their membership that day. Good for you. So, I mean, if we don't walk our talk, then again, as I mentioned earlier, if you ask me, What's the one single word that best describes the success of NASC credibility, right? If we don't have credibility with the regulatory agencies, and ultimately with the consumers in the marketplace, retailers, consumers, then we don't have a good foundation to stand on. So quality is very important to us. That's what happened. And we're very serious about what we do. Well, I appreciate that, that shows integrity and transparency. And I mean, you are regulating, which is what we need. And speaking of which, you should be very proud of 300 members. But when we look at the entire landscape of animal supplements, there are I can't even imagine hundreds of 1000s of brands, why aren't more wanting to be a part of the NASC? So by consumer spending, we estimate that we represent about 80 to 85% of the industry. The industry, rightly or wrongly, is a fairly low barriers to entry industry. Meaning that, you know, Krista and Bill can decide they want to start an animal supplement company, and if we can get it up off the ground, then we can certainly do that. But we estimate that we represent about 80 and 85% of the industry by consumer spending or products that consumers purchase. So we represent the majority of the industry. But that's why I say Trust, but verify, you know, look at the company, see how long they've been in business, check out their background, don't hesitate to do a little due diligence before making the selection. Now, if you see a company with the NASC quality seal again, that means they're not only a member agree to abide by our guidelines in terms of the Code of Conduct, we bought it at them and we verified that. So we hope the consumer because we all lead busy lives, you know, would look for the NASC quality seal and and give that weight. Our ultimate goal is we want to NASC quality seal to be in the top three factors of why someone selects a product that they would use for their furry family member. And do you ever seek out members? Or do they come to you? HOW NASC FINDS MEMBERS most of the time members come to us. At some of the major trade shows like Global Pet Expo or Super Zoo, there's a couple of major veterinary shows, you know, we attend those shows, we usually have a booth and, you know, I'll cruise around if I if I see a company, or what its really turned into Krista is more of a self policing industry. So when you have the majority of the industry, following requirements and quality standards, if somebody is outside of those boundaries, and you know, really, you know, making claims they shouldn't make, for example, they're out there purveying products, and they say they're going to cure everything from parvo to cancer. A lot of times people don't realize they're making a mistake. I didn't when I first got in the business. So I'll call companies up if they're brought to my attention, or if I see them somewhere. And I'll try to help them. we operate with with the philosophy here that a rising tide floats all boats. So, you know, sometimes companies just don't know that they're making a mistake. And I'll try to give them the information because it doesn't do the industry any good for us to sit back and let a company make a mistake. Because bad news sells. And we all get painted with a broad brush wrongly a lot of times. But nevertheless, that's what happens. And so we do both, most of the times companies come to us, one of the buyers on the retail side. Now we've been around long enough and we have credibility, you know that the buyers will require companies to belong to NASC. Because again, they want to maximize, this is a consumable sale, they want to maximize the probability that a pet owner is going to return to their location, wherever that purchase location is, they're going to buy that product again, they're going to leverage that visit, they’ll buy other things because it increases trust with the retailer that recommends or offers a product for sale. And they'll tell their friends and create a new stream of business. So there's a lot of business benefits. And so we get a lot of a lot of companies through retail channels as well, because we you know, again, we help the retailers maximize, maximize their revenue which at the end of the day. You know, that's what that's what keeps them in business. Well, I have to say, in the almost five years that I've been doing this show, you know, I've learned how to ask the questions and what to look for. But I think a lot of these companies, unfortunately, they're playing on our emotions, because we're talking about, as you mentioned, extended family. These dogs are part of our family, and cats. So when we're buying these supplements, and we don't see a difference, in whatever we're trying to address, I know that I've had supplement graveyards, I've spent so much money, it seems like I'm throwing stuff at the wall, there has to be something that works for my dog. So for the NASC seal for you guys to do the steps and go above and beyond what research and homework I could do on a brand or product. I think that just speaks so highly of what you're doing. We try to make it easier, right? Because again, we all lead busy lives. So we try to make it easier. And again, I don't claim that all of our members are perfect. They're not. But we want people to have a higher degree of confidence that if they select an audited NASC member company’s product, that that company is a solid company and they're going to maximize the probability of success, which how does that translate? We really want our dogs and cats. We want the same things for our dogs and cats we want for ourselves. If you stop and think about that, we want to live a long, happy, healthy life to the maximum degree possible, right? Well, here's the irony. This might be a total rabbit hole. I do believe if we feed our pets, a species appropriate diet. And I am one and everybody knows that for fresh and or raw feeding versus a highly processed food with synthetic vitamins and minerals. They can't be getting the nutrition that they need. So therefore you do need to supplement and that's where I just I don't understand why many of us don't want to give the proper nutrition to our animals and give them less supplementation. What are your thoughts on that? WHY NOT BETTER NUTRITION FOR LESS SUPPLEMENTATION? Very insightful and you're dead on I mean, you hit the nail on the head. If people think about it this way, this thing that we call health and wellness, whether it's for ourselves or our animals, it's a three dimensional sphere. A spherical object, three dimensional, good diet, exercise, home environment, fresh water, routine veterinary care, and checkups, just like routine, you know, you know, physicals and checkups every year. That's right. Supplements are a component of that. But you're right. A lot of people don't know, your gastrointestinal tract is the largest immune supporting organ in your body, person or animal. And quality food quality diet, strong and healthy immune system, those are really you know, so probiotics can can play a role in that. So probiotics are the good bacteria, you know, that fight off the bad bacteria in the GI tract that helps metabolize nutrients and maintain strong and healthy immune system. But probiotics are subject to. The two enemies of probiotics are heat and moisture. And so you don't see probiotics in pet food because they're heated to kill off salmonella in a kill step. So probiotics is one example of a supplement that can be very beneficial for long term health and wellness. Now, you might not see an immediate effect from probiotics, like you would on maybe a joint product if your dog's limping from old age or something like that. But you really hit a very key point, good nutrition, clean water, exercise, loving home environment. Supplements as a component are really, really important. So it's three dimensional. Oh, thank you for clarifying that. That's, that's so powerful that we give them all around whole body wellness physically and mentally. Well, Bill, we are running out of time. But before we go, I want to ask you two things. First of all, what is the difference between a health versus a nutritional supplement? HEALTH VS NUTRITIONAL SUPPLEMENTS Very good question. So a health supplement would be for a non nutritional benefit. ingredients that would not provide nutrients that are required in a complete and balanced diet. What are some examples? Glucosamine, Chondroitin, MSM, tumeric, curcumin, coenzyme Q 10. lutein, there's no scientifically substantiated daily nutritional requirements for those ingredients yet, products with some of those can be targeted for specific health benefits, right? Joint Health, eye health, cardiovascular health, liver and kidney health, gastrointestinal health, immune health, things like that. It could be when times of stress, right? older, older animals just like older people, you know, they don't get around as well so great products or B category. Those would be on the health supplement side. nutritional supplements would provide nutrients as a component of a complete and balanced diet, maybe probiotics, vitamins, minerals, things that, you know, you may as you said earlier, dog food companies are required to provide nutritionally complete diets. But typically, the more you spend the better quality for pet food you're going to get. And if people are willing to you know, go for, you know, raw diet, frozen diet, home prepared diet, you know, look at that, but, you know, some nutritional supplements would be provide components of a complete and balanced diet. There's some up and coming products that are completers, right, you take a protein source, and then you have a supplement that would have the other nutrients that you add to your own protein source. That would make a complete balanced diet. So does that help clarify that? Thank you. That's That's great. Well, they'll as we are wrapping up, what would you like to leave us with today? Well, Bill, I really appreciate the opportunity Krista, I'm very sorry that this is your last episode, but again, I'm honored to be selected to contribute. I guess I'd leave you with my contact information. If people have a question and they hear this podcast don't hesitate to reach out to me because you can get a hold of me. You know, www.animalsupplements.org is our website. My email address is b.bookout@NASC.cc Shoot me a note, don't hesitate to pick up the phone, give me a call, check out our website and look for the NASC seal. And, you know, long, happy, healthy life to everybody on the podcast. I really appreciate you listening. Thank you, Bill. And I will have all of these links in the show notes. OFFER: And Bill is giving a great offer. He is offering up a free copy of the NASC Pocket Guide to dog and cat health. And there's a form on their website, and I have the link again, it's going to be in the show notes. All you have to do is click on it and you'll have access to that NASC Pocket Guide to dog and cat health. Bill, I can't thank you enough. And I'm so glad that you reached out to me those months and months ago and set me straight that there is regulation. And we need more of that in the entire industry, not just in the supplement division. So I want to thank you for starting this amazing organization, and for being on here today. And I want to thank all of the listeners for wanting to do better and to advocate for their dog's health. So Bill, thank you so much. I appreciate you. Thank you very much. It's an honor. Thanks again to Dog Love Oils for sponsoring this episode and for their unwavering dedication to our beloved canine companions. Save 15% off any of their exceptional products during the month of December 2023. By using code WAGOUTLOUD on your purchase of $25 or more. Thanks for listening. You'll find some helpful links in the show notes and if you enjoy the show, please be sure to follow and listen for free on your favorite podcast app. And please, please share your feedback. Visit WagOutLoud.com for great product recommendations with discounts, amazing online events and fantastic resources. That's also where to visit our Bark About It page where you can suggest topics, guests or products. Be advised that this show offers health and nutritional information and is designed for educational purposes only. You're encouraged to do your own research and should not rely on this information as a substitute for nor does it replace professional medical advice, diagnosis or treatment. If you have any concerns or questions about your dog's health, you should always consult a veterinarian or a nutrition expert. Have a tail wagging day and we'll catch you next time. Don’t forget to Subscribe for FREE and please leave a review: Apple Podcasts | Android | Spotify I Stitcher I iHeartRADIO The purpose of this podcast is to educate and to inform. It is no substitute for professional care by a veterinarian, licensed nutritionist or other qualified professional. The host as well as guests who speak on this podcast express their own opinions, experience and conclusions, and Wag Out Loud LLC neither endorses or opposes any particular views discussed here.
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Exploring the World of My Anxious Dog
Wag Out Loud
28 minutes 19 seconds
2 years ago
Exploring the World of My Anxious Dog
Hello everyone, this is Krista with Episode #184 on the Wag Out Loud pawdcast. Many of you know that last year, I started working with Dr. Judy Morgan and the Naturally Healthy Pets team. And to be honest, I can no longer do that job and run the Wag Out Loud business. So I've decided that my last Wag Out Loud episode will release at the end of the year. And it's been such a great learning experience for me, and I'm so proud of all the great content that I've shared over the last four and a half years. But if any of you are interested in taking over the pawdcast, please let me know. It would be great for someone else as passionate about canine health and wellness to carry on the legacy. And I have everything in place that I could easily teach you the ropes. When it comes to your dog's health, one of the biggest areas overlooked is the mouth. Did you know that dental disease is the number one health issue that dogs face with over 80% of them having it by the age of three? So not only can our pups suffer from swollen gums, bad breath, loose teeth, actual tissue destruction and bone loss. But the bad bacteria that overtake their mouth can seep into their bloodstream and affect the heart, the liver and the kidneys. And yes, it could even be deadly. So fortunately, dental disease is manageable and preventable. So why not take care of your dog's teeth at home by brushing their teeth daily with a pet formulated toothpaste? Welcome to the Wag Out Loud pawdcast, where we are obsessed with bringing you helpful tips on canine health care, nutrition, and overall wellbeing. If you'd like to support the show, check out the amazing online events, products and resources that I personally recommend on the Wag Out Loud website. I'm your host, Krista and I'm super excited to be bringing you yet another tail wagging episode. Sarah Jones is the visionary creator behind the #dogsinyellow national awareness day on 20th March, dedicated to raising awareness for dogs that need space. Her passion for canine well-being and safety for her own dog Bella has inspired a nationwide movement, educating dog owners and the public about respecting a dog's need for personal space. Welcome dog lovers! We have something new to learn today as I'm joined by my special guest, Sarah Jones, and we're going to be chatting about exploring the world of my anxious dog and boy do a lot of us have anxious dogs. Sarah, thanks so much for being with us today. Thank you for inviting me. Well, could you introduce yourself and share with us how you became so passionate about canine anxiety. My name is Sarah Jones, and I'm the Founder of My Anxious Dog. And I got into the world of yellow because of my anxious dog Bella. And the problems and the issues that I had, I needed something to help me while out in public with her anxiety and fears. And you've created something amazing which we're going to get into. I know that you sent me some background information. And I was really shocked that more than 70% of dogs suffer from anxiety or fear. And that was according to a study by the University of Helsinki. And a more recent report from PDSA PAW, back in 2022 of last year showed that a lot of owners have a lack of understanding of the needs of their pets. So we're seeing more issues, especially around behavioral problems. And that could be linked to lack of socialization. And especially during the pandemic, when we were two years with our dogs, did not leave our sides and then went back to the normal world and they were left alone. So why don't you chat more about your dog, Bella, and how you did get into this, as you said the world of yellow? My Anxious Puppy Bella Well, I had Bella from a puppy. She was eight weeks old. She's a cocker spaniel. Very pretty little puppy. And yeah, I've never never experienced anything quite like having an anxious puppy at all. At the time, when we went to see her from the breeder, she'd had a traumatic birth. And one of the puppies had died. Her mother had to have a cesarean surgery. And then she was about four or five weeks old and she got bitten quite badly on her back by one of the littermate pups. So when we picked her up at eight weeks old, you know, she still had quite quite a big sore on her. And then as she got a little bit older, we noticed her behavior was quite shy almost. If we went to we went, we registered at the local vet’s, there was a socialization class for the puppies, they invited like four or five, six people down with their puppies. And Bella just sat under my chair, when we got down there, watching the other puppies, you know, having fun and having little bundles, but she just sat very quietly. And I didn't really think anything of it or put anything together. And then we were doing flyball when she was about eight, nine months old, just learning the basis of of flyball. And we were in a park. And she was just doing a run finishing off it was only a small because it was for the younger dogs. And this dog from absolutely nowhere, ran across the park and just took her out from the side. And I think at the time, it sounded quite ferocious. I checked her over for bites and everything. And there was no, nothing like that. But I think she had soft tissue damage. So then when people touched her, it hurt her. And she remembered this. So then she not only had a fear of other dogs, but she had a fear of being touched by people. And this progressed very slowly. Because I didn't recognize the signs that she was showing that she didn't want to be touched by people to the point that she would growl and snap at people to tell them to go away. So having this little one year old, pretty little dog out in public then became a huge nightmare for me. I can't even imagine. And I'm sure that other people not knowing the situation. Just thought she was aggressive. And they probably judged you like, Oh, what are you doing? You know, you're not helping this dog? So that just exasperated the problem, I'm sure. Other Peoples’ Perceptions Yeah, absolutely. People didn't understand. And of course, you know, I found myself not wanting to do anything with her so much because I was really apprehensive about going out in public with her. Right. And why should we link the color yellow to an anxious dog? Why the Color Yellow? Well, yellow is the official warning color for caution. So in the UK, if you go to a building site or anything like that, it will there will be yellow, black and yellow tape. So it's, so it comes from there. And the idea behind it is it came from the horse world. that if you had a horse that kicked, it had a red ribbon on its tail. And the idea stemmed from there and it turned into a yellow ribbon. But obviously putting a yellow ribbon on a pretty little dog doesn't really help the situation. Right. So walk us through, you have this one year old, obviously, fearful, and you thought maybe with aggression, you weren't sure? What were the steps that you took to uncover why Bella had this anxiety that just took over her whole world. Training and Rehabilitation So when she first started snapping, I spoke to the lady that we've done the training with who told me about the yellow, I think it's called the Yellow Dog Project. And then I saw a couple of behaviorists as well and then started to understand about the other side of owning a dog and about anxiety and fear and reactivity. So I looked into the yellow products and back then that was nine years ago, there was hardly anything available out there. And what was out there wasn't I didn't find suitable for Bella the wording on it wasn't quite right. The quality of it wasn't quite right. And the choice of products wasn't quite right. So I decided to design my own. Well, that's cool. So what does Bella wear to alert others that she has anxiety. Yellow Garments She always has a yellow harness on I always use a yellow lead. And we always have either the wordings on there do not touch because that's immensely important. We have keep away and we also have anxious on the harness. So, in the winter and yesterday it was raining here. She had her anxious yellow little raincoat on. So she won't let anybody else touch her besides yourself and your family? Yeah, she's got a circle of people. And that's it. So if someone to Bella or if I'm out in public, and someone starts talking to her, normally, when you see a dog, you're looking at them, you're talk to them, and then people automatically put their handout to touch. Right? So if people then look at her and talk to her, she's instantly on guard, because she thinks next thing that's going to happen is the hand’s going to come down and touch me. So sure, yeah. So obviously, because of her issue, she was muzzle trained, as well, quite, quite young. So if we do go somewhere where it's really busy, still wear a yellow muzzle. So at home during normal life, she's fine, she's calm, she's happy. It's when you go outside, to the world of scary things that she reacts, is that right? She’s quite happy generally out and about, and she's quite happy that, you know, we've done so much training with behaviorists that she can walk behind another dog, walk past another dog. Oh, there's only a few dogs that she will actually bark and lunge at. She is very, she has improved a lot. So sometimes she will with smaller dogs she will want to sniff. So she will go in and sniff at a slight distance, but go in with a low growl as well as if to say, you know, she's obviously talking don't sniff Me I'm Scared or whatever that means. But it is quite odd that she wants to sniff but is also fearful. And that's today. That's at age 11. Yeah. So she is still traumatized by what happened to her as a puppy. Yeah. So you've worked with different trainers and behaviorists and haven't been able to completely rehabilitate, because she just can't forget, right? Compared to PTSD No, I suppose it's a bit like PTSD in humans, you know, post traumatic stress disorder, I think it's a bit the same. And having over the last four years suffered that with myself, I can, I can relate to it a little bit more. So I can even relate to you know, what some of these dogs go through and how they feel I can sort of understand it now. Because some things that have happened in life that really, really scare you, and is a trauma, you don't really forget them. You just learn how to deal with these things, or maybe improve and I think that's what's happened with Bella, she's got a bit more confident. Out and About because of the yellow has helped her so much that people do give us space. I think doesn't, it makes a massive difference to my confidence and her confidence. Yeah, definitely. And what do people say when they see you? Out? And about? Do they Question, you know, what's going on? Why is she wearing yellow? Can you tell me more about your dog? Um, in the beginning, yes, that used to happen. And still, even today, you know, somebody, I was out, I had to get my tire fixed. I had to take Bella out of the car and stand to the side and the mechanic that was going to do the job approached me and said, Oh, your dogs really pretty. You know, and I had to explain why she’s got a yellow lead and a great big thing saying do not touch. Oh, yeah, I didn't see that. Now I can see it and understand. So it's growing and growing. I think the Awareness Day has made a huge difference with the awareness for it as well. Lots of lots, it's enabled a lot of owners with anxious and reactive dogs to get behind it as well. We call ourselves the yellow army. I love it. We're going to talk more about the yellow army here in a minute, we're just going to take a quick commercial break, so hang tight, everybody. SPONSOR AD A shout out to my friends at Primalhealth for sponsoring this month's episodes. They are the makers of TEEF drinkable dental health for our dogs, and this is a product that I've been using for years. Over 80% of dogs over the age of three have active dental disease, so it's crucial that we get ahead of this condition. And TEEF is a patented 100% non toxic prebiotic formula that promotes protective bacteria to neutralize dangerous bacteria, even below the gum line. It's a human grade, safe and clinically proven powder that is easily added to your dog's drinking water. It promotes clean teeth, healthy gums, and fresh breath. We've already started adding teeth to Dutton’s drinking water as a preventative, and in addition to regular brushing, his teeth look amazing! So what are you waiting for order yours today by going to TEEFhealth.com . And use the code WOL to receive 20% off of your order. And we are back from that commercial break. And Sarah is talking to us about exploring the world of my anxious dog. And I think so many of us can relate to this, of course, I think your instance is extreme. And that's why you started this army of yellow, which I love. So Sarah, you want to talk about people approaching you? You know, you said in the beginning, people were asking a lot of questions. What is the difference between anxiety? And aggression? Is it all fear based? Fear Based? The majority of people that I speak to and my dog Bella as well, it's fear based. A lot of people don't understand that and think it's general aggression. But when it was first happening to me, you know, I've seen a mixture of trainers and behaviorists and behaviorists have all said, she is not an aggressive dog. It is it comes from being fearful. And the problem is, as well is that is how a dog communicates. So it's our perception that we're getting wrong of how a dog communicates to us. So that's how the dog, my dog, Bella is talking to another dog. Yeah, it's doing it to a human. So the dog on dog would understand what that all means. But, yeah, it's our perception. So the yellow has almost given. Bella, a voice that humans can understand. Right. And do you think if somebody has a puppy and they realize they are anxious, or that a traumatic event did happen? What would you suggest to people? Is it all about socializing them right afterwards? And trying to confront that fear or trigger? What to do with Anxious Dog? No, because it's all to do with levels of stacking. So, you know, if we have a bad experience with another dog, which is very rare nowadays, then I probably wouldn't take Bella out for a walk in a busy area, I'd make sure that we'd play in the garden, or we do more stuff in the house. We play games and things like that and have enrichment. So to let her calm down, and then when I go out again, I would try and make it fun and positive. Right. That's great advice. Well, let's talk about the Awareness Day that you have put into place for March 20. How did that come about? Awareness Day It came because I was getting so frustrated with people saying to me, the yellow is a really good idea. But nobody knows what it means. I was like, if you’d do something about it and use it, everybody would know what it means. So it sort of stemmed from that for other people to be able to get involved on the day. Because obviously social media is the forefront of everything nowadays. So you know, to be able to use it for that was really important. Are more people in the UK more aware of the dogs in yellow, or do you think it is becoming worldwide that people do know what it means? Do Most Know What Yellow Means? It's definitely becoming worldwide. I've I've had quite a few orders and interest from America, Australia, New Zealand, Europe. It's definitely definitely, you know, spreading. So obviously, I concentrate on the UK and yeah, I think it's definitely growing the awareness. So many people when I go out for a walk, give us space and know what it means now. That's great. And what happens when you're out on a walk because I know it happens here all the time. Other dogs are off leash, and not or they you know, the owner thinks I have my dog under control and they're not. What do you do in that situation? Confronting Other Dogs and People Well, sometimes it's very difficult on where you go so picking where you go sometimes so I wouldn't go to a park, a busy Park. That would just be silly of me to go to a park for me to walk through a middle of the park with people, children and dogs running around. Um, but sometimes you can go to the countryside, big areas, and you do come across people with off leash dogs. And, you know, they'll say, Don't worry, my dog’s friendly. And to us with dogs on yellow lead, it means I've got no recall. you know, there's 11 million dogs in the UK now. And they recognize that 11% of the owners have no recall when their dog’s off leash, but that's over a million dogs that, you know, we have to contend with. Which is, you know, basically, they're out of control dogs. And it's not fair to us that do have our dogs on a leash and have control. Yeah. And then the trouble is, it can get into a situation where you're then having an argument with someone because their dog’s jumping all over your dog, your dog’s getting fearful. So taking months of training going backwards now. And then if your dog snaps, that person then gets cross with you, because they can't control their dog. So it's always a difficult consideration both ways is important. And I think as well, if you have a dog that doesn't like other dogs, or other people or both, it's considerate for you to use the yellow not to expect people to just to know. So I think it works both ways as well. I think it's it's important for us to use the yellow to let people know from a distance. Absolutely. And if Bella is fearful of other people, do you ever have a pet sitter watch her? We do surprisingly. She takes time. So when we go on holiday, the lady you know, I was very careful when researching who I picked. And I found someone suitable when she went for an hour. And then she and she happened to be a dog behaviorist and she was you know, dog walking business. So she was very experienced. But yeah, so she will go to the vet, she goes to the groomers. It's almost like she knows she has to have these things done. And it's okay. That's fantastic. But the complexity of the dog's mind? Well, tell us about the survey that you did the impact of national dogs in yellow day. Survey Results Yeah, so we conducted the first ever survey back in December about how people felt the dogs in yellow, does it help them? Does it? Did it help them with the awareness. And, you know, all the different questions around it and over 1000 owners got involved in the report. And we got back 91% find, yellow enhanced their walks. Which, that's amazing. Just just really, really good. And 66% said they came into contact less with people and other dogs. So it's definitely definitely getting out there. Right. And do you have any stories that you can share with us of people that found you, your company, my anxious dog that changed their dog's life? Strong Community I do. I have a few. Quite a few stories of people come in and just just relate me relating to them as well, you know that they're not the only person so I formed a Facebook group called Anxious Dogs UK, where people in similar situations can just come and ask for advice about all different things. And it was amazing how people thought that they were the only one with a dog like that or struggling with issues and things. So that's got about 10,000 people in that group now. So, you know, we try and support each other a lot. It can be very isolating sometimes when you first start off with an anxious or reactive dog. Well, you are changing lives. That's so huge. Well, Sarah, as we are about to wrap up here, what are some words of advice that you would give to somebody that definitely has an anxious dog? What's the next step? If you've got an anxious dog, and you don't have yellow, try it because like I say before it, it's like a voice for your dog. And it also it helped my anxiety when I was out with Bella you know, obviously because Bella is also not good with people. but it just gives you a little bit more confidence about being out in public rather than just, you know, when I see Bella now out in the garden or in a secure field, and she hasn't got a yellow on, she looks naked to me. So, you know, the yellow definitely, definitely is telling people your dog's personality. So whether it's even just a yellow ribbon or a lead slipcover or a lead, I mean, I go, we go out in full on yellow, but it just gives you the confidence. And I'm very, very proud to be using the yellow with her as well. Well, I am so glad you started this initiative, you are obviously helping a lot of dogs and the people who love them. So Sarah, where can everybody find out more information about you, My Anxious Dog, and all of the amazing products that you do have available? My website is www.myanxiousdog.co.uk. And I can also be found on Instagram and Facebook as well under @myanxiousdog. So we also have a My Anxious Dog, USA Facebook page too. Facebook   My Anxious Dog Yellow Products (@myanxiousdog) | Instagram   (20) My Anxious Dog (@Myanxiousdog) / Twitter And I will have all of these links in the show notes for all of our listeners. Sarah, thank you so much for this yellow dog education. You know, that's what this is all about. We don't know what we don't know. And if you see a dog in yellow, we all need to pause and understand what it means and give them space. So I just want to thank you for being here today. Thank you very much. Thanks again to our friends at Primalhealth, makers of TEEF for sponsoring this month's episodes. Your dog deserves a healthy mouth. Go to TEEFhealth.com to learn more about this amazing product. And don't forget that the code WOL gets you 20% off of your order. Thanks for listening. You'll find some helpful links in the show notes and if you enjoy the show, please be sure to follow and listen for free on your favorite podcast app. And please, please share your feedback. Visit WagOutLoud.com for great product recommendations with discounts, amazing online events and fantastic resources. That's also where to visit our Bark About It page where you can suggest topics, guests or products. Be advised that this show offers health and nutritional information and is designed for educational purposes only. You're encouraged to do your own research and should not rely on this information as a substitute for nor does it replace professional medical advice, diagnosis or treatment. If you have any concerns or questions about your dog's health, you should always consult a veterinarian or a nutrition expert. Have a tail wagging day and we'll catch you next time. Don’t forget to Subscribe for FREE and please leave a review: Apple Podcasts | Android | Spotify I Stitcher I iHeartRADIO The purpose of this podcast is to educate and to inform. It is no substitute for professional care by a veterinarian, licensed nutritionist or other qualified professional. The host as well as guests who speak on this podcast express their own opinions, experience and conclusions, and Wag Out Loud LLC neither endorses or opposes any particular views discussed here.
Wag Out Loud
Hello This is Krista with Episode #189, the final episode of the Wag Out Loud pawdcast. And I just want to thank you for tuning in over the years and for wanting to be the best advocate for your dog's health and wellness. I have learned so much from all of my expert guests over the last five years and I hope that you have too many of you know that for the past year I've been working alongside Dr. Judy Morgan, as the Education and Development Team Lead for her Naturally Healthy Pets team. And Dr. Judy is America's best known natural pet advocate, and holistic veterinarian for over 38 years, and I help produce her podcast and manage her events and also manage her speaking engagements. Dr. Judy's experience includes holistic veterinarian, acupuncturist, chiropractor, food therapist, author and speaker. So if you don't currently follow her, you should! Follow Dr. Judy Morgan's Naturally Healthy Pets and continue your journey to learning more about how to keep your dog healthy and happy, naturally. And in the meantime, my Wag Out Loud website will remain up. So you can always listen to any of the podcast episodes. Check out my most trusted brands, most of them with discount codes. And check out the great information on the resources page. Again, thanks everybody for listening to the Wag Out Loud pawdcast. And I hope that you enjoy this final episode. Take care dog lovers! Welcome to the Wag Out Loud pawdcast, where we are obsessed with bringing you helpful tips on canine health care, nutrition, and overall wellbeing. If you'd like to support the show, check out the amazing online events, products and resources that I personally recommend on the Wag Out Loud website. I'm your host, Krista and I'm super excited to be bringing you yet another tail wagging episode. Well, hello dog lovers and welcome to yet another Wag Out Loud episode. And this is actually going to be the last and final episode, where we have a chance to learn something new when it comes to Canine health. And I'm so excited for today's guest. We have Bill Booko ut here. And he's going to be covering the topic of will your dog benefit from supplements and the critical questions to ask when selecting products. Bill, thank you so much for being with us today. Krista, Thank you very much for the opportunity. I've been looking forward to this since we scheduled it. I’m sad that this is last podcast but I'm honored to be the final episode. So I really appreciate it. This is so fitting. Bill, I'm going to ask you to introduce yourself and share why did you start the NASC, the National Animal Supplement Council? THE START OF THE NASC Kind of an interesting story. I'll make it brief. I'm a business executive. So I was COO for a $500 million dollar medical device and drug company but I was raised in Wyoming and I had dogs my whole life. So I've been an animal lover. I had two black labs, Lancelot and Cinder and they both had health issues. Cinder had hip dysplasia. Lancelot had cancer. So in the mid 1990s, I had them both successfully treated, I made a career change. I got out of human medicine and I took a slot as CEO for the third largest specialty animal referral center in the US. When cancer came back the second time around on my own dog, Lancelot. He was an 11 and a half year old Labrador Retriever. And he was given a very poor prognosis. So I'm connected with all these high powered board certified oncologists. And you know, he's given three months with chemotherapy. And I'm just not going to do that on an 11 and a half year old dog, so I'm looking for help. So I find a veterinarian, formulated a product and changed his diet completely. And he lived two and a half years good quality of life, which wasn't long enough. But out of that experience, I decided, well, I'm going to start my own company selling supplements for animals. Well, I didn't realize that the regulatory environment for animal supplements was different than it is for human dietary supplements. I made a bad assumption. And in 2001, the industry was threatened with products being removed from the marketplace. So we started NASC with 18 companies with the intention of engaging the regulatory officials, meaning the Food and Drug Administration, Center for Veterinary medicine as well as state regulators to try to define, develop and implement a responsible path forward that would allow these beneficial products to remain on the market, provided companies act responsibly. So that's the foundation and the driving force behind founding NASC. Well, and we appreciate that. Because, you know, I have to let my listeners know, I don't know it all. I'm just a dog, mom. And I thought that the supplement industry, especially for animals is unregulated. And the wild wild west? And I am so glad to know that there is an organization looking out for our pets. And I was just astounded, yet happy to hear what your members of the NASC have to go through to get that accreditation. So why don't we start there with how did you come up with having supplement companies get the seal of approval? What do they have to do? WHAT DOES NASC MEMBERSHIP ENTAIL? It's really a two step process. First, you just can't pay your money and join NASC, you have to qualify for membership. So whether you go through the audit process or not, there's a code of conduct document that every single company and then we have 300 members now, 300 brands, every single company that joins NASC, has to have a direct interview, either with myself or Ryan Cargo, our Chief Operating Officer, to be sure that the company is willing to commit to our quality standards. they sign a written document, and they have to qualify for membership. To use the NASC seal, that's about a 120 day process. a lot of companies want to join NASC and use the seal right away. Well, if we just handed out the seal, the quality seal when companies you know join and you write us a check and it would have no meaning or value. So with the NASC audit program, companies have to pass a quality audit, similar to an FDA audit, that they demonstrate their labels are in compliance, their claims are in compliance with our guidelines. They have a written quality manual that ensures quality processes, whether they have products contract manufactured for them by someone else, or they they have those processes themselves. They enter products to our adverse event reporting database, which is the most advanced system of post market surveillance in the world, for these types of products, much more advanced than even the human dietary supplement industry. So those companies have to meet our requirements to be a member, but we verify those through an actual audit process. And once a company does that, then they can use the NASC seal, that’s good for two years. But again, you can't just join and use the seal. If there wasn't a pretty high hurdle to clear, then that seal would have no value. And, you know, a lot of people ask me why we've been successful at NASC. And, you know, I say, one word credibility, we walk our talk. And I don't mean to say that our members are perfect. Anybody can make a mistake. But, you know, we do have specific standards that we require members to follow. Well, and the in depth ingredient search and report that is involved, that alone is worth its weight in gold. Yeah, we've expanded our programs as this is our 22nd year. And we're the largest trade association in the world representing companies that sell products for dogs, cats and horses, you know, similar to human dietary supplements, but our programs have expanded where we now have quality, quality and qualification programs for raw materials, contract manufacturers, testing laboratories, because it seems intuitive, but people you know, kind of forget, one of the things they you know, you see a product on the shelf and quality is assumed and it shouldn't be. So I always say Trust, but verify. And we'll talk more about that in this podcast, I'm sure. If you don't start with quality raw materials, combined and manufactured with quality, repeatable processes, you're not going to have quality products at the end of that production cycle. So we cover all the way from raw material supplier qualification through our preferred supplier program, contract manufacturing companies all the way through finished products. we do independent product testing also, we'll go out as an organization couple times a year, and we'll buy products from the marketplace. And we'll test to make sure that companies meet label claim. If they don't, then we require written corrective action and investigation, if they’re outside of allowable limits or analytical laboratory variation. And what if a company changes their formulation in any way? Do they have to start over again? CHANGE IN FORMULATION Yeah, good question. Products are entered in our database. And every ingredient in the product is entered in and that product is finalized and locked, the company has to sign it off and lock the product. So that product in our database cannot be changed. Now, if a formulation does change, they can enter a new product, or we won’t modify that product because that would compromise the integrity and the traceability of the products that were manufactured previous to the formulation change. But that can be updated by like a red one SKU in our database. So every individual product and individual formulation can be tracked by lot number, and that really protects the company, you know, if they ever did have a problem, or an issue that was unforeseen? You know, we could recognize that act upon that quickly, you know, if needed, and again, in the interest of ensuring that we have quality products in the marketplace. And do you guys put any emphasis on companies that have done clinical trials or studies? STUDIES AND TRIALS Certainly, clinical trials and studies are important. And we encourage people to contact a company look for research? A couple issues with research. So Krista, let me give you a direct short answer to your question. We don't evaluate the efficacy of products, right? There would be legal liability associated with that. And if we did, if we evaluated safety and efficacy, then we'd be the FDA. And that's what the Food and Drug Administration does. So we don't evaluate whether or not the product works, or does the company have clinical research? However, in commenting on clinical research, a lot of people especially veterinarians say, You know what, I'm not going to buy a product until I see research. There's a couple of issues with research, I think the right question is, why isn't there more research for natural products? Two answers to that, number one, natural substances cannot be protected via intellectual property or patents. So if a company introduces, you know, conducts research, and I'll give you an example, we just conducted as an organization, a safety study for CCD, three different types of CBD in dogs, the cost of that study was $475,000, for just safety. So there's no way to recoup the investment, because you can't patent protect the formulations in most cases. So some other company can go out, copy of formulation, sell it cheaper, and no way for the company to recoup the investment. That's answer number one, or part one of the answer. Part Two, the answer is, if you have a product that shows that the product would be beneficial for a chronic disease process, companies are limited on the claims that they can make if they don't go through the drug approval process with FDA. And that's a very expensive and lengthy process, meaning millions of dollars and years, at least five years to get through the new animal drug approval process. So that's why drug companies have formulations or substances that they can protect with patents, and recoup the very costly investment that it takes to go through the new animal drug approval process. So that's kind of a long winded answer to a short question, which is, how do we view research? And do we encourage research? The answer is yes, we encourage research. But there are limitations in this particular area, just because the cost to reach it. That all makes sense. Thank you for breaking that down. Appreciate it. Well, before we go on our break, I guess I wanted to ask, since it's called the National Animal Supplement Council, are you only taking companies that are manufacturing here in the US? ONLY US COMPANIES? Yeah, the answer is the answer is no. When we started NASC, that's where we started because that's where the issue was burning. The hottest and brightest was products were being limited, in fact being removed from the marketplace in the United States. So we started as in the National Animal Supplement Council, but we really have evolved into you know, we're more of a global organization, we participated in the veterinary natural health products program and helped define the path forward in Canada. And we're recognized in in some other countries, countries internationally with the NASC seal and our quality program. So we've become more globally focused over time. But we started out focused in the US. got it. Okay. Well, we are going to take a quick break, but when we come back, Bill is going to unpack his motto trust but verify, and how we can know that we're getting a good product when we are looking for products for our dogs. So everybody sit tight, and we'll be right back. SPONSOR AD Thanks to Dog Love essential oils for sponsoring this episode. They say it comes in many forms. And in this case, love comes in a bottle. Our canine companions are more than just pets. They're cherished family members. 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And here's a special treat during the entire month of December, enjoy a generous 15% off every order of $25 or more by using the code WAGOUTLOUD . Dog Love Oils… love in a bottle. And we are back and I'm having a fascinating conversation with Bill Bookout from the National Animal Supplement Council. And Bill you mentioned in the first half that your motto is trust but verify. Can you unpack that a little bit? TRUST, BUT VERIFY Yes, I think, again, as we talked about in, you know, before the break, people see a product on the shelf and quality is assumed and I don't think it should be. trust but verify. You know, people should not be afraid to pick up the phone and call the company and ask some questions. Ask how long has the company been in business? Ask who formulated the product? And what's their background? You know, do they have expertise in these areas? Who can I call if I have a question? You know, are they credible? You know, Can I can I get help? There's a couple red flags that I always tell people to look for. And you can take these to the bank. Companies that make claims that sound too good to be true, probably are. And cheap products are cheap for a reason. So if you see two different products, and they look the same formulation wise and one of them cost significantly less than the other stop and ask yourself why. quality costs money. Now, why is that important? Because this is a consumable product. And there are no magic bullets out there. Right? So even if you have a supplement that you hope that your dog or cat will benefit from. It's not a magic bullet. Right. It's a component of a comprehensive health and wellness program. But the important point for supplements are, quality means consistency. And if your dog or cat is going to respond positively to that product. It needs to be produced consistently. So you have the same product this week, next week, next month, next year, so that you maximize the probability that you're going to get a positive response for the animal And that centers around quality and process control. So that's why trust but verify quality is always important. Now, we all lead busy lives, right? And I will also suggest that people, you know, access to information on the internet, we live in the information age, right? We get information from all kinds of different places. And it's easy to get right. So be careful what you read, be careful who you believe, trust but verify. And, you know, we hope that companies or consumers, pet owners will look for NASC audited member products, because again, as I mentioned earlier, that doesn't mean they're perfect, but it does mean somebody's been there and checked them out. Right. So I think you want to maximize the probability that your dog or cat who is really your extended family member is going to benefit from the products and you want to buy a quality product, because if they're going to respond, it really centers around quality and consistency. I'm glad you mentioned that it all does make a lot of sense that cheaper does not mean better. And that we do have to ask questions and not be afraid to dig a little deeper into the companies and the ingredients and the sourcing and where do they manufacture? How do they manufacture? So I know when we originally met, which was a long time ago, you said that there was an instance when you had to cancel a member? Can you share what happened there? MEMBERS NOT BEING COMPLIANT We did. Yeah, without mentioning any names. We had a longtime audited member company, that we you know, we pick up products and we test for label claims. And we had a company come in at 78% of label claim for one of the ingredients in their product. Well, when that happens, that's you know, there's obviously an issue. So we require written investigation and corrective action so that the company can determine what made that happen. Well, we sent a note to the company and said, Hey, we bought this product, here's where we bought it from, here's the test results. We tested this particular laboratory, we're completely transparent in that. And we said you're 78% of label claim, you need to find out why this happened and respond to us on what your findings are and what you're going to do. What are you going to do so this doesn't happen again. And the company responded back to us and said, We're not going to do that. We think you're getting too deep in our business, and we're not going to respond to you. We canceled their membership that day. Good for you. So, I mean, if we don't walk our talk, then again, as I mentioned earlier, if you ask me, What's the one single word that best describes the success of NASC credibility, right? If we don't have credibility with the regulatory agencies, and ultimately with the consumers in the marketplace, retailers, consumers, then we don't have a good foundation to stand on. So quality is very important to us. That's what happened. And we're very serious about what we do. Well, I appreciate that, that shows integrity and transparency. And I mean, you are regulating, which is what we need. And speaking of which, you should be very proud of 300 members. But when we look at the entire landscape of animal supplements, there are I can't even imagine hundreds of 1000s of brands, why aren't more wanting to be a part of the NASC? So by consumer spending, we estimate that we represent about 80 to 85% of the industry. The industry, rightly or wrongly, is a fairly low barriers to entry industry. Meaning that, you know, Krista and Bill can decide they want to start an animal supplement company, and if we can get it up off the ground, then we can certainly do that. But we estimate that we represent about 80 and 85% of the industry by consumer spending or products that consumers purchase. So we represent the majority of the industry. But that's why I say Trust, but verify, you know, look at the company, see how long they've been in business, check out their background, don't hesitate to do a little due diligence before making the selection. Now, if you see a company with the NASC quality seal again, that means they're not only a member agree to abide by our guidelines in terms of the Code of Conduct, we bought it at them and we verified that. So we hope the consumer because we all lead busy lives, you know, would look for the NASC quality seal and and give that weight. Our ultimate goal is we want to NASC quality seal to be in the top three factors of why someone selects a product that they would use for their furry family member. And do you ever seek out members? Or do they come to you? HOW NASC FINDS MEMBERS most of the time members come to us. At some of the major trade shows like Global Pet Expo or Super Zoo, there's a couple of major veterinary shows, you know, we attend those shows, we usually have a booth and, you know, I'll cruise around if I if I see a company, or what its really turned into Krista is more of a self policing industry. So when you have the majority of the industry, following requirements and quality standards, if somebody is outside of those boundaries, and you know, really, you know, making claims they shouldn't make, for example, they're out there purveying products, and they say they're going to cure everything from parvo to cancer. A lot of times people don't realize they're making a mistake. I didn't when I first got in the business. So I'll call companies up if they're brought to my attention, or if I see them somewhere. And I'll try to help them. we operate with with the philosophy here that a rising tide floats all boats. So, you know, sometimes companies just don't know that they're making a mistake. And I'll try to give them the information because it doesn't do the industry any good for us to sit back and let a company make a mistake. Because bad news sells. And we all get painted with a broad brush wrongly a lot of times. But nevertheless, that's what happens. And so we do both, most of the times companies come to us, one of the buyers on the retail side. Now we've been around long enough and we have credibility, you know that the buyers will require companies to belong to NASC. Because again, they want to maximize, this is a consumable sale, they want to maximize the probability that a pet owner is going to return to their location, wherever that purchase location is, they're going to buy that product again, they're going to leverage that visit, they’ll buy other things because it increases trust with the retailer that recommends or offers a product for sale. And they'll tell their friends and create a new stream of business. So there's a lot of business benefits. And so we get a lot of a lot of companies through retail channels as well, because we you know, again, we help the retailers maximize, maximize their revenue which at the end of the day. You know, that's what that's what keeps them in business. Well, I have to say, in the almost five years that I've been doing this show, you know, I've learned how to ask the questions and what to look for. But I think a lot of these companies, unfortunately, they're playing on our emotions, because we're talking about, as you mentioned, extended family. These dogs are part of our family, and cats. So when we're buying these supplements, and we don't see a difference, in whatever we're trying to address, I know that I've had supplement graveyards, I've spent so much money, it seems like I'm throwing stuff at the wall, there has to be something that works for my dog. So for the NASC seal for you guys to do the steps and go above and beyond what research and homework I could do on a brand or product. I think that just speaks so highly of what you're doing. We try to make it easier, right? Because again, we all lead busy lives. So we try to make it easier. And again, I don't claim that all of our members are perfect. They're not. But we want people to have a higher degree of confidence that if they select an audited NASC member company’s product, that that company is a solid company and they're going to maximize the probability of success, which how does that translate? We really want our dogs and cats. We want the same things for our dogs and cats we want for ourselves. If you stop and think about that, we want to live a long, happy, healthy life to the maximum degree possible, right? Well, here's the irony. This might be a total rabbit hole. I do believe if we feed our pets, a species appropriate diet. And I am one and everybody knows that for fresh and or raw feeding versus a highly processed food with synthetic vitamins and minerals. They can't be getting the nutrition that they need. So therefore you do need to supplement and that's where I just I don't understand why many of us don't want to give the proper nutrition to our animals and give them less supplementation. What are your thoughts on that? WHY NOT BETTER NUTRITION FOR LESS SUPPLEMENTATION? Very insightful and you're dead on I mean, you hit the nail on the head. If people think about it this way, this thing that we call health and wellness, whether it's for ourselves or our animals, it's a three dimensional sphere. A spherical object, three dimensional, good diet, exercise, home environment, fresh water, routine veterinary care, and checkups, just like routine, you know, you know, physicals and checkups every year. That's right. Supplements are a component of that. But you're right. A lot of people don't know, your gastrointestinal tract is the largest immune supporting organ in your body, person or animal. And quality food quality diet, strong and healthy immune system, those are really you know, so probiotics can can play a role in that. So probiotics are the good bacteria, you know, that fight off the bad bacteria in the GI tract that helps metabolize nutrients and maintain strong and healthy immune system. But probiotics are subject to. The two enemies of probiotics are heat and moisture. And so you don't see probiotics in pet food because they're heated to kill off salmonella in a kill step. So probiotics is one example of a supplement that can be very beneficial for long term health and wellness. Now, you might not see an immediate effect from probiotics, like you would on maybe a joint product if your dog's limping from old age or something like that. But you really hit a very key point, good nutrition, clean water, exercise, loving home environment. Supplements as a component are really, really important. So it's three dimensional. Oh, thank you for clarifying that. That's, that's so powerful that we give them all around whole body wellness physically and mentally. Well, Bill, we are running out of time. But before we go, I want to ask you two things. First of all, what is the difference between a health versus a nutritional supplement? HEALTH VS NUTRITIONAL SUPPLEMENTS Very good question. So a health supplement would be for a non nutritional benefit. ingredients that would not provide nutrients that are required in a complete and balanced diet. What are some examples? Glucosamine, Chondroitin, MSM, tumeric, curcumin, coenzyme Q 10. lutein, there's no scientifically substantiated daily nutritional requirements for those ingredients yet, products with some of those can be targeted for specific health benefits, right? Joint Health, eye health, cardiovascular health, liver and kidney health, gastrointestinal health, immune health, things like that. It could be when times of stress, right? older, older animals just like older people, you know, they don't get around as well so great products or B category. Those would be on the health supplement side. nutritional supplements would provide nutrients as a component of a complete and balanced diet, maybe probiotics, vitamins, minerals, things that, you know, you may as you said earlier, dog food companies are required to provide nutritionally complete diets. But typically, the more you spend the better quality for pet food you're going to get. And if people are willing to you know, go for, you know, raw diet, frozen diet, home prepared diet, you know, look at that, but, you know, some nutritional supplements would be provide components of a complete and balanced diet. There's some up and coming products that are completers, right, you take a protein source, and then you have a supplement that would have the other nutrients that you add to your own protein source. That would make a complete balanced diet. So does that help clarify that? Thank you. That's That's great. Well, they'll as we are wrapping up, what would you like to leave us with today? Well, Bill, I really appreciate the opportunity Krista, I'm very sorry that this is your last episode, but again, I'm honored to be selected to contribute. I guess I'd leave you with my contact information. If people have a question and they hear this podcast don't hesitate to reach out to me because you can get a hold of me. You know, www.animalsupplements.org is our website. My email address is b.bookout@NASC.cc Shoot me a note, don't hesitate to pick up the phone, give me a call, check out our website and look for the NASC seal. And, you know, long, happy, healthy life to everybody on the podcast. I really appreciate you listening. Thank you, Bill. And I will have all of these links in the show notes. OFFER: And Bill is giving a great offer. He is offering up a free copy of the NASC Pocket Guide to dog and cat health. And there's a form on their website, and I have the link again, it's going to be in the show notes. All you have to do is click on it and you'll have access to that NASC Pocket Guide to dog and cat health. Bill, I can't thank you enough. And I'm so glad that you reached out to me those months and months ago and set me straight that there is regulation. And we need more of that in the entire industry, not just in the supplement division. So I want to thank you for starting this amazing organization, and for being on here today. And I want to thank all of the listeners for wanting to do better and to advocate for their dog's health. So Bill, thank you so much. I appreciate you. Thank you very much. It's an honor. Thanks again to Dog Love Oils for sponsoring this episode and for their unwavering dedication to our beloved canine companions. Save 15% off any of their exceptional products during the month of December 2023. By using code WAGOUTLOUD on your purchase of $25 or more. Thanks for listening. You'll find some helpful links in the show notes and if you enjoy the show, please be sure to follow and listen for free on your favorite podcast app. And please, please share your feedback. Visit WagOutLoud.com for great product recommendations with discounts, amazing online events and fantastic resources. That's also where to visit our Bark About It page where you can suggest topics, guests or products. Be advised that this show offers health and nutritional information and is designed for educational purposes only. You're encouraged to do your own research and should not rely on this information as a substitute for nor does it replace professional medical advice, diagnosis or treatment. If you have any concerns or questions about your dog's health, you should always consult a veterinarian or a nutrition expert. Have a tail wagging day and we'll catch you next time. Don’t forget to Subscribe for FREE and please leave a review: Apple Podcasts | Android | Spotify I Stitcher I iHeartRADIO The purpose of this podcast is to educate and to inform. It is no substitute for professional care by a veterinarian, licensed nutritionist or other qualified professional. The host as well as guests who speak on this podcast express their own opinions, experience and conclusions, and Wag Out Loud LLC neither endorses or opposes any particular views discussed here.