On this episode of the VisionToVibe podcast, we're vibing with my good friend and fellow lover of customer community building and online education delivery design, Angela Hicks. Here's what we cover: ✅Angela and Nick reminisce about our time at Hubspot Academy, where we created content to empower users to use software and stick around as customers. ✅Next, we discuss the challenges of creating content for different user personas, such as designers and executives. Angela shares her experience of creating a certification for designers and the importance of understanding user needs. ✅We also discuss the transition from in-person to online training during the pandemic and the importance of user feedback in content creation. ✅Angela talks about her current role as the director of Education and training at Tap Clicks, where she is building an online training environment from scratch. ✅ Finally, we end the conversation with a discussion about the impact of their work and the importance of driving growth in users. Listen in if you want to hear stories about HubSpot Academy, online training design, user persona research, customer certification creation and eating our user feedback vegetables. 🥗📈 Connect with Angela on Linkedin: https://www.linkedin.com/in/angelakhicks/ Learn more about the company behind the Vision To Vibe podcast: NickSalInbound.com