Customer experience is the new gold — valuable, and becoming more valuable. In this episode of The Value Creators Podcast, Hunter Hastings speaks with Sujay Saha, CEO of Cortico-X, a leader in experience design, to explore how the world’s most forward-thinking companies are reshaping customer experience in the AI era. Sujay introduces a new discipline — experience-led architecture — where strategy, design, and technology converge to create experiences that reflect customer needs instead of re...
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Customer experience is the new gold — valuable, and becoming more valuable. In this episode of The Value Creators Podcast, Hunter Hastings speaks with Sujay Saha, CEO of Cortico-X, a leader in experience design, to explore how the world’s most forward-thinking companies are reshaping customer experience in the AI era. Sujay introduces a new discipline — experience-led architecture — where strategy, design, and technology converge to create experiences that reflect customer needs instead of re...
Episode #73. Systems, Value & Action: Organizational Design with Mike Jones
Value Creators
58 minutes
1 month ago
Episode #73. Systems, Value & Action: Organizational Design with Mike Jones
This episode has been reposted from Strategy Meets Reality Podcast. How do organizations create meaningful value in a world that’s complex, nonlinear, and constantly changing? In this episode of The Value Creators Podcast, Hunter Hastings talks with Mike Jones — consultant, organizational psychologist, and host of Strategy Meets Reality — about systems thinking, value creation, and practical implementation. Mike explains why older, linear management models let people down in adaptive environm...
Value Creators
Customer experience is the new gold — valuable, and becoming more valuable. In this episode of The Value Creators Podcast, Hunter Hastings speaks with Sujay Saha, CEO of Cortico-X, a leader in experience design, to explore how the world’s most forward-thinking companies are reshaping customer experience in the AI era. Sujay introduces a new discipline — experience-led architecture — where strategy, design, and technology converge to create experiences that reflect customer needs instead of re...