Under the guidance of experienced practitioners from Adaptive Path and other top companies, this four-day conference introduces user experience practitioners to new rich internet application design approaches, practical prototyping techniques, effective cross-organization communications strategies and more.
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Under the guidance of experienced practitioners from Adaptive Path and other top companies, this four-day conference introduces user experience practitioners to new rich internet application design approaches, practical prototyping techniques, effective cross-organization communications strategies and more.
We’ll Always Have Paris: What Makes a Memorable Service Experience?
UX Week 2008
27 minutes 23 seconds
17 years ago
We’ll Always Have Paris: What Makes a Memorable Service Experience?
Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.”
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
UX Week 2008
Under the guidance of experienced practitioners from Adaptive Path and other top companies, this four-day conference introduces user experience practitioners to new rich internet application design approaches, practical prototyping techniques, effective cross-organization communications strategies and more.
