Used Car Dealer Podcast

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Used Car Dealer Podcast

Used Car Dealer Podcast

77 episodes

3 weeks ago

In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sales, and service in the independent dealer space. Ross shares how Podium’s AI-driven BDC solutions are enhancing lead engagement and operational effi...

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Entrepreneurship,

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In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sales, and service in the independent dealer space. Ross shares how Podium’s AI-driven BDC solutions are enhancing lead engagement and operational effi...

Show more...

Entrepreneurship,

Episodes (20/77)

Used Car Dealer Podcast

UCDP Ep #77 – AI in Dealerships & EV Retail Innovation w/ Ross Tinkham & Alex Lawrence

In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sales, and service in the independent dealer space. Ross shares how Podium’s AI-driven BDC solutions are enhancing lead engagement and operational effi...

1 day ago

35 minutes

Used Car Dealer Podcast

UCDP Ep #76 – NIADA Convention 2025, Dealer Advocacy & Market Shifts w/ Jeff Martin

In this episode of the Used Car Dealer Podcast, Zach Klempf welcomes back Jeff Martin, CEO of the National Independent Automobile Dealers Association (NIADA), to discuss the upcoming 2025 NIADA Convention, major changes in the used car market, and how independent dealers can thrive amid uncertainty. Jeff shares what to expect at this year’s convention—from new “Dealer Rounds” networking sessions to a robust AI-focused education track—and why NIADA is doubling down on advocacy, education, and ...

4 weeks ago

18 minutes

Used Car Dealer Podcast

UCDP Ep #75 – Automotive Tariffs, Inventory & EV Trends w/ Kevin Roberts of CarGurus

In this episode of the Used Car Dealer Podcast, Zach talks with Kevin Roberts, Director of Economic & Market Intelligence at CarGurus, to decode today’s whiplash market—from March’s tariff shock to the spring surge in used-car supply. marries first-party shopper data with macro-economics, why dealers shifted from clearing aged units to stocking up, and what rising interest rates and affordability crunches mean for pricing strategy. The conversation digs into EV and hybrid demand curves, t...

1 month ago

30 minutes

Used Car Dealer Podcast

UCDP Ep #74 - Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending

In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Dealertrack, the biggest milestones powering TradePending’s recent expansion, and how real-time data helps dealers outpace tariff-driven price swings. ...

2 months ago

20 minutes

Used Car Dealer Podcast

UCDP Ep #73 – Real-Time Lot Management with Mike Hanna of TrueSpot

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to upcoming features and the future of location intelligence, Mike offers valuable insights for dealers looking to modernize their service operations. ...

2 months ago

22 minutes

Used Car Dealer Podcast

UCDP Ep #72 – Automotive BDC & Fixed Operations with John Traver

In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an exceptional customer experience. This conversation dives into leadership lessons, changing customer expectations, and the future impact of AI and automati...

3 months ago

47 minutes

Used Car Dealer Podcast

UCDP Ep #71 - Modern Dealership Reconditioning w/ Randy Kobat

In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers cut turnaround time and maximize profitability. Randy shares lessons from his extensive background—leading brands like vAuto, Kelley Blue Book Ins...

5 months ago

14 minutes

Used Car Dealer Podcast

UCDP Ep #70 - Driving Recall Accuracy with Mark Allen of AutoAp

In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automated, timely recall information is crucial for protecting customers and avoiding costly liability. Mark shares how his extensive experience in the a...

6 months ago

23 minutes

Used Car Dealer Podcast

UCDP Ep #69 - AI-Powered Recall Platform with Ryan Maher of BizzyCar

In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked were:Q) Ryan, can you share your journey in the auto industry and what inspired you to focus on recall management with BizzyCar?Q) With 21 millio...

7 months ago

24 minutes

Used Car Dealer Podcast

UCDP Ep #68 - Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade

In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insights on navigating misconceptions in vehicle appraisals, success stories from dealerships, and AccuTrade's plans for 2025. Dealers of all sizes will...

7 months ago

23 minutes

Used Car Dealer Podcast

UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic

In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his expertise on a range of topics relevant to RV, trailer, and golf cart dealers, including industry challenges, technological advancements, and future...

7 months ago

25 minutes

Used Car Dealer Podcast

UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers

In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies to inventory management and customer retention.Some of the questions asked were:Q) How did you both get started in the automotive business?Q) Ho...

9 months ago

30 minutes

Used Car Dealer Podcast

UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry

In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the future holds for the industry.Some of the questions asked on the podcast include:Q) Can you share a bit about your background and how you go...

10 months ago

47 minutes

Used Car Dealer Podcast

UCDP Ep #64 - Interview with Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry

In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. The conversation also delves into how technology impacts credit affordability and what dealers can do to enhance their security measures.Some of the ...

11 months ago

56 minutes

Used Car Dealer Podcast

UCDP Ep #63 - Interview with Andrew Rostami of Credit Acceptance on Auto Financing

In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptance.Some of the questions asked on the podcast include:Q) Andrew, what is your background and current role at Credit Acceptance?Q) What factors cont...

11 months ago

25 minutes

Used Car Dealer Podcast

UCDP Ep #62 - Interview with Mary Bartlett of Montway on Auto Transportation

In this episode of the Used Car Dealer Podcast, Zach interviews Mary Bartlett, Vice President of Business Development at Montway Auto Transport. They discuss Mary’s journey into the transportation space from automotive retail, the current state of automotive transport and logistics, and what makes Montway Auto Transport a leader in the industry. They also cover Montway's M.A.P. system and its impact on inventory and transportation management for dealerships.Some of the questions asked on the ...

1 year ago

19 minutes

Used Car Dealer Podcast

UCDP Ep #61 - Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market

In this episode, Zach is joined by Jeff Martin, CEO of NIADA since February 2023 and former executive director at TXIADA. They discuss the upcoming NIADA Convention 2024, regulatory compliance, the used car marketplace, and the latest initiatives from NIADA!Some of the questions asked on the podcast include:Q) Jeff, you've been CEO of NIADA for nearly a year. What are your observations and key achievements?Q) How is running TXIADA different from NIADA?Q) What is 501c6?Q) What are the new chan...

1 year ago

25 minutes

Used Car Dealer Podcast

UCDP Ep #60 - Interview with Bob Lanham of CarNow on Automotive Digital Retail in 2024

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bob Lanham, SVP of OEM & Marketing at CarNow. They discuss Bob's second time on the podcast and move to CarNow, the strategic deployment of CarNow's recent $40M funding from Runway Growth Capital, and CarNow's unique position in the digital retailing landscape. They also discuss misconceptions about digital car buying, the future of the auto sales, CarNow's innovative technology, and their use of AI to enhance customer...

1 year ago

18 minutes

Used Car Dealer Podcast

UCDP Ep #59 - Interview with Mike Trudeau, EVP of Business Development at Montway Auto Transport

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more!Some of the questions asked on the podcast include:Q) How did you start in the automotive industry?Q) What role does Montway Auto Transport play for dealers?Q) What dealersh...

1 year ago

13 minutes

Used Car Dealer Podcast

UCDP Ep #58 - Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian Automotive

In this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding dealerships and customers.Some of the questions asked on the podcast include:Q) How did you start your career in the automotive industry?Q) How ha...

1 year ago

18 minutes