Welcome back to the unSeminary podcast. Today we’re joined by Steece Hayes, a bi-vocational pastor and account manager at Higher Ground Managed IT, part of the ACS Technologies family.



Is your ministry struggling with unreliable tech, security risks, or outdated systems—and you’re not even sure where to begin fixing it? Tune in as Steece brings practical insights to help churches focus on ministry—not troubleshooting printers or battling cyber threats.




* Understanding the scope of IT. // IT infrastructure includes tangible devices like computers, servers, printers, routers, phones, and Wi-Fi networks. It doesn’t cover production gear like sound, video, or media systems—though those systems rely on strong IT infrastructure. Higher Ground Managed IT helps churches get their networks and devices talking to each other efficiently, reliably, and securely.



* Top IT pain points in churches. // Many churches operate with outdated or underpowered equipment—especially phones and computers. Phone systems are commonly antiquated, difficult to manage, and lack proper support. Churches also often rely on cheap, consumer-grade devices not designed for larger environments, which creates more issues as they grow.



* C.A.R.E. Framework. // To address these challenges, Higher Ground uses a four-step approach: Clarify, Architect, Reinforce, and Evolve. The process begins with an assessment to clarify a church’s current technology infrastructure, identifying equipment, systems, and security risks. Next, the Architect phase helps design a tailored IT solution that meets the church’s size, budget, and future goals—this can include options for full-service management or co-management with existing staff or volunteers. The Reinforce phase implements the recommended systems and ensures everything is operational and secure. Finally, the Evolve phase focuses on strategic planning for future upgrades, budgeting, and reducing long-term vulnerabilities. This gradual improvement ensures churches can move from a “band-aid” approach to a sustainable, well-managed IT environment.



* When to ask for help. // If your church has five or more computers and your staff or volunteers struggle to manage IT, it’s time to call Higher Ground. Often, tech responsibilities fall to youth or children’s pastors simply because they’re “young” or know how to use equipment. Higher Ground comes alongside those overwhelmed staff or volunteers to lighten the load and offer scalable support.



* Cybersecurity is a very real problem. // Phishing—emails or texts designed to trick users into handing over sensitive info—is the #1 threat churches face. Higher Ground proactively trains church teams using simulated phishing attacks and real-time coaching. Other key vulnerabilities include unpatched servers, open Wi-Fi networks, and the absence of proper firewalls.



* The risk of network intrusion. // Churches are increasingly targeted by cybercriminals due to lax security practices. Some cases have involved hackers sabotaging worship services by penetrating a church’s network. Steece emphasizes the importance of treating your inbox as “hostile territory” and taking preventive steps before tragedy strikes.



* Better than hiring full time IT staff. // For growing churches, partnering with Higher Ground is often far more cost-effective than hiring an in-house IT manager. The support allows churches to redirect funds toward ministry roles like youth pastors—without sacrificing operational excellence.




Learn more about Higher Ground IT and schedule a free call with Steece to walk through your concerns at www.highergroundit.com.