Loved chatting with Ben Segal, VP CX at Thesis on unPACKed
In this episode we cover:
-Starting in sports entertainment and making the move to DTC
-What he’s up to Thesis and nootropics going more mainstream
-How becoming comfortable w/ change accelerated his career
-The power of network and how things can come full circle
-How he approaches CX leadership and scaling a new team
-The impact of AI and ways to stay efficient in a new DTC world
-His roles at SideBar and Back To The Customers Awards
-And much more
Great conversation and even better guy.
Give it a listen and let me know what you think.