In this episode of the 'Typisch Joost' podcast at the 4me Connect event in Amsterdam, the guest is Braiden Stiller from Streamline Partners. Braiden discusses the significance of attending the event to network with partners and showcase the latest advancements in AI and automation.

He introduces "Pebble," a hyper-automation platform designed to facilitate third-party integrations and enhance end-user computing with AI capabilities. Braiden shares a fascinating use case where AI automates problem diagnostics and solutions, significantly reducing the workload for first-level support. He also reflects on the potential future of AI in service management and its impact on the service desk.