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This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Gerry Scullion
323 episodes
1 day ago
Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community — learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future.
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All content for This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast is the property of Gerry Scullion and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community — learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future.
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Design
Arts,
Business,
Management
Episodes (20/323)
This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
A Senator, a Judge & Four Women in Recovery: Breaking Ireland’s Cycle of Addiction and Prison

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd


What happens when women with lived experience of addiction, prison, and recovery sit down with a former judge and a senator? In this powerful episode, Gerry Scullion brings together Senator Aubrey McCarthy, former Judge Gillian Hussey, and four remarkable women — Ruthann Barry, Bronagh McBrien, Edie Donohoe, and Jenny Harris — who have navigated Ireland’s systems of addiction, justice, and recovery.


In an extraordinary twist, Judge Gillian Hussey once sentenced three of the women at the table to the Dóchas Centre, Ireland’s women’s prison. Now, years later, they sit side by side, reflecting on that journey, the systemic barriers still in place, and the possibilities for real change.


This is a conversation about resilience, compassion, and the power of lived experience to shape a more humane justice system.

https://www.tiglin.ie/
ie.linkedin.com/in/senatoraubreymccarthy

Click here to watch a video of this episode.

Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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3 days ago
1 hour 4 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Carrying Stories: Researcher Well-being and the Cost of Caring with Rachel Knight

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

Episode overview
In this deeply human episode, Gerry Scullion speaks with Wellington-based design researcher Rachel Knight about the emotional realities of working in social impact. From navigating trauma-informed projects to setting boundaries as a freelancer, Rachel shares powerful insights on staying grounded while doing meaningful work.


This conversation is essential listening for anyone working in design research, especially those engaging with vulnerable communities or emotionally charged topics.


🔑 Three Key Takeaways

  • Researcher well-being is non-negotiable: plan for self-care like you plan for scope.
  • Freelancers carry unique risks—build your own emotional safety nets.
  • Lived experience is valuable but can carry hidden costs if not properly supported.

Don’t miss this raw and reflective episode. Subscribe and share it with your team.

Links

  • the original self-care post on Linkedin and the comments where people shared a bunch of resources
  • see more about the projects mentioned or get in touch via Rachel's website or sign up to her newsletter for more insights and updates from social impact projects

Click here to watch a video of this episode.

Click here to view the episode transcript.

Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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3 weeks ago
50 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Systems of Care – Allen Bobinac on Rethinking Homelessness and Addiction Support Services

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd


In this powerful walking episode through Dublin, Gerry speaks with Allen Bobinac, manager of The Lighthouse Café and a man whose journey from sleeping rough in St Stephen’s Green to leading one of Ireland’s most compassionate homelessness services is nothing short of remarkable. Allen shares how lived experience shapes better services, the importance of designing for dignity, and why community is the secret ingredient in recovery. You’ll hear first-hand about Tiglin’s long-term, holistic approach to addiction, trauma, and homelessness, and the vital role of trust, leadership, and purpose in transforming lives.

Key Learnings:

• Lived experience in leadership ensures services truly meet people’s needs.

• Designing for dignity builds trust, safety, and belonging in vulnerable communities.

• Long-term, community-centred support is crucial for breaking cycles of homelessness and addiction.

  • https://www.linkedin.com/in/allen-bobinac-ma-1188241a5/
  • https://www.tiglin.ie/

Click here to watch a video of this episode.

Click here to view the episode transcript.

Creators & Guests

  • Gerry Scullion - Host

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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3 weeks ago
1 hour 7 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Relaunching the Global Human Centered Design Directory

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

In this short update episode, Gerry Scullion shares an exciting behind-the-scenes change: the Global Human-Centered Design Directory has now moved to the main This is HCD website. What started as a quiet initiative has turned into a valuable resource for connecting values-aligned practitioners across the globe.


Discover how this small but intentional update improves access, strengthens the community, and could help you find your next collaborator, mentor, or team member. It’s all part of our ongoing commitment to building a more connected human-centered design ecosystem—together.


3 Key Takeaways:

  • The HCD Directory is now live at thisishcd.com/directory
  • It’s free, community-driven, and built for peer connection
  • Designers can use it to find collaborators globally for work, mentoring, or support

Creators & Guests

  • Gerry Scullion - Host

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10


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1 month ago
4 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Diarmuid Gavin 'Digging into the world of Garden Design and what Service Design can learn from it'

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin. He has presented gardens at the Chelsea Flower Show on nine occasions from 1995 to 2016 - He has also authored or co-authored at least ten gardening-related books.

For regular listeners, you will be familiar with a recent episode I did with 16-time Grammy award-winning producer, Rafa Sardina - well this episode is continuing on that trend. I am really keen to explore other disciplines to see how they work to solve complex problems and also approach their work. I see gardening and working with nature as a direct parallel to working within organisations. Thinking like this, I was excited to speak with Diarmuid to see how he explores designing for the future and chat at length about external factors that could hinder the designer's vision. 

Diarmuid was a great guest - and wanted to give a big shout out to his wonderful Instagram page where he answers questions regularly through his Live events. So if you are interested and getting started with anything garden related - Diarmuids yer man!


Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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1 month ago
39 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Rooted in Innovation: The Future of Farming with Darragh McCullough from RTE's Ear to the Ground and Founder of Elmgrove Farm
In this special walking episode of This is HCD, Gerry visits Elmgrove Farm in County Meath, Ireland, to meet farmer, journalist, and innovator Darragh McCullough. What started as a flower farm has evolved into a thriving community experience with pizza, peonies, and pick-your-own eggs. Together, they explore the deep thinking, sustainable practices, and collaborative mindset driving the farm’s remarkable transformation. Learn how Darragh blends farming tradition with human-centred principles, and discover how change-makers in any industry can be inspired by the resilience, creativity, and adaptability found in modern Irish agriculture. Learn more: https://elmgroveflowerfarm.ie/ 🔑 Key Takeaways How to diversify without losing focus: a masterclass in iterative business building Why collaboration (not control) is essential for modern rural enterprises The power of customer experience in reshaping farming's role in local communities Learn more about your ad choices. Visit megaphone.fm/adchoices
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1 month ago
1 hour 6 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Facilitate Like a Pro: Why Designers Must Step Up with Adam B. Cochrane
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion speaks with Adam B. Cochrane, an experienced design leader currently at Staffbase in Berlin. Together, they explore the often-overlooked power of facilitation in design—and why it’s a crucial skill for any designer hoping to make a meaningful impact. From working at Lufthansa and Zalando to his current role, Adam shares lessons learned about enabling teams, the value of psychological safety, and how even introverts can become brilliant facilitators. We explore:🧠 Why facilitation can supercharge your design career🎤 How introverts can become incredible facilitators🛠️ The role of psychological safety in team success Adam shares brilliant insights from his time at Lufthansa, Zalando, and now Staffbase – plus practical advice for anyone wanting to step up and lead better conversations at work. Learn more about your ad choices. Visit megaphone.fm/adchoices
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2 months ago
48 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Shape of Play: Insights from Mattel's Global Research Study with MADO's Jaclyn Suzuki
In this episode of This is HCD, Gerry Scullion is joined by Jaclyn Suzuki, co-founder of MADO and former creative director at Ziba, to explore a global study on the evolving nature of play — commissioned by toy giant Mattel. With data from over 33,000 people across seven countries, Jaclyn dives into what makes play essential in our lives, how it’s shifting across cultures, and how brands can harness its power. We unpack six distinct play personalities, the relationship between play and stress, and the role of play in building social cohesion across generations. Whether digital or physical, playful experiences shape our creativity, resilience, and sense of connection. The Shape of Play study overview on Mattel site: https://corporate.mattel.com/the-shape-of-play The Shape of Play case study by MADO: https://www.lookwithmado.com/mattel-1 MADO website: https://www.lookwithmado.com/ Connect with Jaclyn via Linkedin: https://www.linkedin.com/in/jaclyn-suzuki/ Key Takeaways: 🌍 Play is Universal: It transcends age, borders, and background. 🤖 Digital vs Physical: The nuances of screen-based vs real-world play. 🎯 Future of Play: How brands are reimagining connection through play. Learn more about your ad choices. Visit megaphone.fm/adchoices
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2 months ago
45 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Why We Made Our Design Community Invite-Only (and Why That Matters)

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

In this solo episode, Gerry shares a heartfelt update on the This is HCD community and why it has evolved into an application-only model. Learn what makes this space radically different from noisy, growth-obsessed communities and how it’s built with intention, purpose, and a desire to create genuine impact.

Whether you’re a human-centred design practitioner or just curious, you’ll hear how members gain access to all of Gerry’s premium courses, personal coaching, and a low-noise, high-value space to learn and connect.



Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



Show more...
2 months ago
4 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Experience the Power of Liminal Coaching with Mike Parker

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd


In this episode of This is HCD, I speak with Mike Parker about Liminal Coaching — a practice grounded in cognitive science that uses intentional daydreaming to help people unlock clarity, creativity, and direction.

We explore the role of the default mode network in the brain and how it becomes active during daydreaming — something most of us were taught to avoid, but that might actually be key to problem-solving and breakthrough thinking.

There’s also a special live session led by Mike — a short guided liminal moment — designed to help you feel more grounded and clear in just a few minutes. If you’re working in a high-pressure environment or navigating complex challenges, this is one to try.


Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10




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3 months ago
36 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Rethinking Professionalism: Unleashing Authenticity in the Workplace with Myriam Hadnes
🎙 Join Gerry Scullion in a lively conversation with Myriam Hadnes, a vibrant facilitator, podcaster, and soon-to-be author of Unprofessionalism. Dive into a discussion about the transformative journey of letting go of conventional professionalism to embrace authenticity and human connection. 🌀 ⏰ Key Takeaways: Letting Go for Clarity (00:00 - 01:53): Streamlining life and business by shutting down a global community and simplifying digital presence. Radical Honesty & Leadership (01:53 - 03:57): Uncovering the power of honest, unfiltered communication in transforming team dynamics. Redefining Professionalism (41:48 - 53:15): Challenging the traditional notion of professionalism to prevent burnout and promote genuine connection. 🔗 Call to Action: Subscribe & Engage: Follow the podcast for more insightful episodes on human-centered service design. Leave a review on Spotify or Apple to support the community. Stay Updated: Join Myriam’s newsletter for updates on the book Unprofessionalism and subscribe to her podcast on leadership and facilitation. Are you ready to question the boundaries of professionalism and discover new paths to personal and professional growth? Let’s dive in! 🔍🚀 ⛅ Timestamp Breakdown: [00:00] Introduction to Myriam Hadnes [03:57] Myriam’s Professional Journey [06:10] The Shift to Unprofessional Approaches [13:12] Boundary Setting and Personal Growth [41:48] Writing Unprofessionalism [53:15] Breaking the Professional Facade Whether you’re a seasoned professional or just starting out, this episode will inspire you to redefine success on your own terms. 🤝✨ Learn more about your ad choices. Visit megaphone.fm/adchoices
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3 months ago
1 hour

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Unlocking the Power of Introversion in Leadership & Workplaces with Tim Yeo

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd



🎙️ Dive into an insightful episode with Gerry Scullion as he discusses leadership, introversion, and the invisible emotional toll of workplace dynamics with Tim Yeo, the author of 'The Quiet Achiever'. 

👥 Tim shares his journey of self-discovery and challenges the extroverted ideal in leadership, paving the way for more inclusive and diverse workplace environments.


🔑 Key Takeaways:
💡 Introversion vs. Shyness: Discover how energy management is crucial for introverts in today’s work environments.
🗣️ Inclusive Leadership: Leadership doesn't have a single voice. Learn about creating diverse teams with varied strengths.
 📅 Practical Tools for Introverts: From meeting preparation to strategic energy recovery, find actionable insights from Tim's journey.


Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10




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3 months ago
54 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

In this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures.


3 Key Takeaways:

  • Design isn’t just about outputs; it’s our human response to change and uncertainty.
  • Podcasting is a form of oral history, especially vital in documenting human-centred design.
  • The next wave of designers must be politically awake, resilient, and community-driven.

Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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4 months ago
45 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join us for a deep dive into service design thinking with Gerry Scullion and special guest Marc Stickdorn. Discover why organisations struggle with alignment, the power of visualisation, and how to redefine your approach to metrics. Packed with practical insights for design, product, and leadership professionals! 💡 #ServiceDesign #JourneyManagement #AlignWithPurpose #ServiceDesign #JourneyManagement #Leadership #DesignThinking #CustomerExperience #Visualization Learn more about your ad choices. Visit megaphone.fm/adchoices
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4 months ago
43 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures.

🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch!

To be in with a chance of winning a copy of the book, simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter.

Key takeaways include:
- The transition to Life-Centered Design
- Design's role in business strategy and governance
- Building resilience in design careers


Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10




Show more...
5 months ago
52 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd



Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments. 

Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business. 

💡 Three Key Takeaways:

 • Why ableism is often invisible—and how to unlearn it

 • The cost of retrofitting accessibility vs. embedding it from the start

 • How to evaluate if an organisation is walking the walk—not just ticking boxes


  • https://www.linkedin.com/in/shieldsjamie/

Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



Show more...
5 months ago
42 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals.

A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy!



Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10



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5 months ago
45 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Unlocking the Science of Bravery: Elevate Your Leadership Skills!
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training 🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace. Key Takeaways - Understanding Bravery: It's about taking action despite fears, not about fearlessness. - The Three Pillars: Brave Mindset, Brave Action, and Brave Relationships. - Fostering Psychological Safety: How leaders can empower their teams. - Practical tools and frameworks for personal and professional growth. Timestamps - 00:00 Introduction to Jill Schulman and the Science of Bravery - 01:31 Jill's background and journey from Marine Corps to leadership training - 04:12 Discussing bravery in workplace settings - 15:00 Breakdown of Jill's three-dimensional bravery framework - 30:53 Jill shares her personal fears and overcoming them - 33:35 Information about Jill's upcoming book and resources Call-to-Action 👉 Don't forget to like, subscribe, and leave a review! Want more insights? Click the links in the description to follow Jill and preorder her book! 📌 Join our community today and level up your leadership game! 🎉 Learn more about your ad choices. Visit megaphone.fm/adchoices
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5 months ago
36 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd



Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of AI in design. Don't miss special discounts and insights for UX professionals! 💡



Creators & Guests

  • Gerry Scullion - Host
  • Serdar Mele - Editor
  • Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

  • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
    Sign up
    https://auth.smaply.app/sign-up
  • Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing. 
  • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10





Show more...
5 months ago
31 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
The Realities of Design Leadership with Marzia Aricò
👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss trust in leadership, why design leaders must stop evangelizing design, and how emerging leaders can position themselves for success. Key takeaways: • Trust is essential—without it, design leadership roles become unsustainable. • Stop selling design—focus on delivering value, not evangelising. • Understand the bigger picture—knowing how value is created in an organisation is key to influencing change. 🔗 Follow Marzia and get her book: marzia.studio Learn more about your ad choices. Visit megaphone.fm/adchoices
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6 months ago
43 minutes

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast
Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community — learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future.