Why modern communication still relies on ancient words and narratives.
All communication and connection depend on one thing: language. That’s why Laura Spinney says understanding language — where it comes from and how it evolves over time — can help us use it more effectively.
“Language is incredibly powerful,” says Spinney, an author and journalist published in the Atlantic, National Geographic, Nature, and New Scientist. As “humanity’s oldest tool,” language has evolved as we have, which Spinney explores in her latest book, Proto: How One Ancient Language Went Global. In addition to the words themselves, there are also the stories that humans have carried with them for millennia. “Some stories that we still tell today,” Spinney notes, have remained stable for tens of thousands of years — providing more than just entertainment — shaping how we understand the world, share knowledge, and build community.
In this episode of Think Fast, Talk Smart, Spinney and host Matt Abrahams discuss why language and storytelling are fundamental to being human, what makes a story compelling, and how our ever-evolving language continues to be our best tool for communication and connection.
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By lightening up your communication, you can build serious connections.
Humor in communication isn’t all fun and games. According to Alison Wood Brooks and Naomi Bagdonas, levity is one of the most serious tools we have in building successful connections.
Wood Brooks and Bagdonas, both teachers, authors, and experts in the field of communication, recognize how crucial levity is to our professional and personal interactions. “It’s easy to think of [humor] as this extra bonus thing,” says Wood Brooks. “What we find is it’s incredibly core to how people are relating to each other.” Bagdonas agrees: “When there's the presence of laughter in team meetings, those teams are more successful and more creative. Leaders with a sense of humor—not even a good sense of humor—are seen as more motivating, more admired, [and] their teams report being more engaged.”
In this episode of Think Fast, Talk Smart, Wood Brooks and Bagdonas join host Matt Abrahams to explore levity as a mindset, or as Bagdonas puts it, “Navigating life on the precipice of a smile.” Together, they share how lightness and humor can break barriers, bridge connections, and unlock the door to better communication.
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Some conversations are uncomfortable, but avoiding them comes with a cost.
You want a more successful career, a more fulfilling relationship, a more meaningful life? What if all that’s standing in your way — are the conversations that you’re avoiding?
“Most things that we want in life are on the other side of a difficult conversation,” says Jenn Wynn, a professor at NYU Stern School of Business and previously the director of education at the Obama Foundation. For nearly 10 years, she has taught a course on difficult conversations that equips people to communicate through discomfort in pursuit of what they want. “Sometimes it's a difficult conversation with a loved one, a colleague, a boss… sometimes it's a difficult conversation with myself,” she says. “Are you going to give up on your biggest dreams because you weren't willing to step out of your comfort zone?”
In this episode of Think Fast, Talk Smart, Wynn and host Matt Abrahams discuss how to build the “hard but worth-it skills” necessary for difficult communication. Whether it's asking for a raise, setting boundaries, or addressing conflict, Wynn’s insights show that the conversations you’re avoiding aren’t just holding you back — they’re keeping you from the life you really want.
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How do you stay clear, calm, and precise when every word counts and there’s no room for error?
Staying calm and focused while translating high-stakes conversations in real time isn’t just a language skill — it’s a masterclass in communication under pressure. And for Giampaolo Bianchi, simultaneous interpreter for the United Nations and World Health Organization, it’s a challenge he meets with presence, precision, and a whole lot of preparation. In this expanded conversation from our Spontaneous Speaking series, Bianchi offers a behind-the-scenes look at how he prepares for — and performs in — moments where being calm, in control, and adaptable are essential.
“We don’t translate words — we translate ideas,” Bianchi explains, highlighting the mindset shift that allows interpreters to go beyond language and convey meaning with clarity and nuance. He shares the role of rigorous preparation, physical grounding, and mental focus in his work, and explains how tools like note systems, pre-session rituals, and active listening help manage cognitive load during live interpretation.
In this episode of Think Fast, Talk Smart, Bianchi and host Matt Abrahams explore how the principles of simultaneous interpretation apply far beyond the booth — offering valuable strategies for anyone who needs to communicate effectively under pressure, adapt in the moment, and ensure their smartest communication happens without a script.
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Master the art of thinking on your feet and turning unpredictability into powerful communication.
Being quick on your feet isn’t just a performance skill — it’s a communication necessity. And for Peter Sagal, longtime host of NPR’s Wait Wait… Don’t Tell Me, it’s a craft he’s honed over more than two decades in front of a live audience. In this expanded conversation from our Spontaneous Speaking series, Sagal shares what it really takes to communicate with presence, flexibility, and confidence when the script goes out the window.
“My job was no longer to be funny — my job was to make funny possible,” Sagal explains, reflecting on the shift from performer to facilitator. He opens up about how structure and ritual prepare him to embrace chaos, why listening matters more than cleverness, and how he defines success not by what he says, but by what others are able to say because of him. “Preparation is key,” he notes, “but being willing to let go of that preparation and follow what’s happening in the moment is really important.”
In this episode of Think Fast, Talk Smart, Sagal and host Matt Abrahams discuss how to navigate speaking on the spot—whether you're managing meetings, leading teams, or handling high-stakes conversations—and offer a powerful reminder: the best spontaneous communicators don’t control the moment—they connect through it.
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When communicating with their employees, most firms have no idea who they’re talking to.
Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.
Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies’ approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"
In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it’s about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.
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Real connection means understanding your audience, staying true to yourself, and creating space for others.
How do you communicate who you are, what you stand for, and leave space for others to do the same? At the Stanford Seed Summit in Cape Town, South Africa, three GSB professors explored why real connection is built through authentic communication.
For Jesper Sørensen, authentic organizational communication means talking about a business in ways customers or investors can understand, like using analogies to relate a new business model to one that people already know. For incoming GSB Dean Sarah Soule, authentic communication is about truth, not trends. Her research on "corporate confession" shows that companies build trust when they admit their shortcomings — but only if those admissions connect authentically to their core business. And for Christian Wheeler, authentic communication means suspending judgment of ourselves and others. “We have a tendency to rush to categorization, to assume that we understand things before we really do,” he says. “Get used to postponing judgment.”
In this special live episode of Think Fast, Talk Smart, host Matt Abrahams and his panel of guests explore communication challenges for budding entrepreneurs. From the risks of comparing yourself to competitors to how your phone might undermine genuine connection, they reveal how authentic communication — whether organizational or personal — requires understanding your audience, staying true to your values, and creating space for others to be heard.
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How to be a skilled conversationalist in work, love, and life.
Whether you’re trying to build a romantic or professional connection, Rachel Greenwald’s advice is exactly the same. “Focus on how you make someone feel more than you focus on the words that you're saying,” she says.
As a professional coach, Greenwald helps people develop better communication skills, from executives in the business world to singles in the dating world. Building deep connections may at times be challenging, but as Greenwald says, it’s ultimately not complicated. “You're demonstrating that you're interested in someone and that you like them,” she says.
In this episode of Think Fast, Talk Smart, Greenwald and host Matt Abrahams discuss relationship-building tactics like small talk, active listening, communication blindspots, and more.
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Understanding your audience's psychology is the key to crafting communication that resonates.
Persuading others isn't about magic spells or mind-reading tricks. According to Emily Falk, the real secret is simpler: know what your audience finds relevant, and you’ll be able to craft a message that resonates.
Falk is a professor of communication, psychology, and marketing at the University of Pennsylvania, Vice Dean of the Annenberg School of Communication, and director of the Communication Neuroscience Lab. In her book What We Value: The Neuroscience of Choice and Change, she reveals that our brains have what she calls a "social relevance system" — our ability to understand what other people are thinking and feeling. "I use social relevance as this kind of catchall for these thoughts about what other people are thinking and feeling, which also helps us predict what they're gonna do and how we might communicate successfully with them," she explains.
In this episode of Think Fast, Talk Smart, Falk and host Matt Abrahams explore how to put this insight into practice, from the power of storytelling to leveraging "neural synchrony" to create shared understanding. Whether you’re motivating a team or influencing a customer, Falk offers science-backed strategies for tapping into your audience’s psychology and communicating with relevance.
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For your communication to be credible, you can’t just say it — you have to do it.
Want people to believe what you say? According to Richard Edelman, the words you choose only get you halfway there. To build real trust, he says, you have to practice what you preach.
“Action builds trust,” says Edelman. “If you don't do something, you can't talk about it.” As the president and CEO of Edelman, a leading global communications marketing firm, Edelman is widely recognized for his thought leadership in marketing and PR, especially on issues related to corporate trust, brand reputation, and social responsibility. His annual Edelman Trust Barometer reveals a sobering reality: "Two-thirds of people believe leaders lie to them now, business leaders, government leaders, even journalists." For people and organizations that want to rebuild trust, whether in a one-on-one relationship or with a customer base of millions, Edelman’s advice is simple: "Decide, do, communicate."
In this episode of Think Fast, Talk Smart, Edelman and host Matt Abrahams explore strategies for winning trust when traditional authority no longer guarantees it. In an age of skepticism, Edelman's insights show that sustainable trust comes not from perfect messaging, but from consistently aligning your actions with your words.
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How to communicate clearly in any context, from newsrooms to the world stage.
All good communication, whether spoken or written, is built on the same foundation. In everything from police reporting for a newspaper to serving as spokesman for the Pope, Greg Burke has found the key: "Keep it as simple as possible."
Burke has worked as a journalist for Time Magazine and Fox News, as Director of Communications at IESE Business School in Barcelona and Madrid, and even as a communications advisor and spokesman for the Vatican. Across his varied experiences, he’s found that the biggest communication challenges often require the simplest solutions. From expressing “curiosity and real interest” in those we’re speaking with to ensuring our messages are “clear, consistent, and timely,” he advocates for core principles that apply in all types of communication.
In this episode of Think Fast, Talk Smart, Burke and host Matt Abrahams discuss communication strategies that work whether you’re presenting to a team of five or millions of parishioners worldwide. As Burke shares, it’s all very simple: “Know your audience, practice, and have fun.”
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How to turn doubt and suspicion into hopefulness and trust.
There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.
Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.
“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”
In this Rethinks episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.
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Career growth starts with stepping outside your comfort zone.
Building a successful career isn’t about following a set path—it’s about knowing when to evolve and embracing change. Whitney Johnson believes that success comes from disrupting yourself—challenging routines, stepping into discomfort, and continuously evolving. “People think staying in their comfort zone is the safe choice,” she explains, “but real growth happens when we take intentional risks.”
As a bestselling author and leadership expert, Johnson has spent years helping individuals and organizations navigate change. She breaks down the S-curve of learning, a framework that helps professionals recognize when it’s time to move on, pivot, or double down on their current path. From identifying signs of stagnation to developing strategies for career reinvention, she shares practical tools for making bold moves with confidence.
In this episode of Think Fast, Talk Smart, Johnson joins host Matt Abrahams to explore why mastery can be a sign that it’s time for a change, how to manage the discomfort that comes with growth, and why personal disruption isn’t just a challenge—it’s the key to long-term success.
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In the age of virtual communication, here’s how to ensure your messages convey what you mean.
Texts. Emails. Slacks. Zooms. We’re communicating in more ways than ever, but Andrew Brodsky has a word of warning: Your virtual communication might be sending messages you’re not aware of.
Brodsky is the author of PING: The Secrets of Successful Virtual Communication. And as a professor of management at the University of Texas McCombs School of Business, he researches the impact of technology on workplace communication. “In virtual communication, there's often missing information,” he says. “As recipients of it, we're searching to fill in the gaps. The problem [is] that the recipient who's making these guesses is often guessing incorrectly.” As his research reveals, variables like typos, the time you schedule a meeting, and even your choice of email signature affect how your messages are received — and how you’re perceived.
In this episode of Think Fast, Talk Smart, host Matt Abrahams and Brodsky explore his PING framework (perspective-taking, initiative, nonverbal awareness, and goals) for mastering digital communication. From understanding when to choose email over a phone call to navigating cameras-on versus cameras-off meetings, he offers practical strategies for ensuring your virtual messages communicate exactly what you intend.
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Career success takes a status boost, not a power grab.
How do you chart the career course you’ve always imagined? According to Alison Fragale, it’s about gaining influence through status, power, and ultimately, being “a likeable badass.”
As a research psychologist, professor, speaker, and author, Fragale is on a mission to help women take control of their careers. In her book Likeable Badass: How Women Get the Success They Deserve, she argues that most people have it backwards when pursuing career advancement. "We have talked for a long time [about] getting more power," she explains. However, by focusing first on achieving status (how respected we are), power will often come as a natural byproduct. "If you pursue status before, or at least alongside power, everything is going to fall into place," she says. “Status makes power a lot easier to achieve, and it makes power a lot easier to use.”
In this episode of Think Fast, Talk Smart, hosted by executive producer Jenny Luna, Fragale explores the communication strategies of a likeable badass, from building warmth and assertiveness to authentically connecting with colleagues. Whether you're building relationships in a new company or have been leading one for years, Fragale’s insights will help you command respect while communicating with kindness.
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How to turn curiosity, clarity, and AI into your most powerful job search tools.
Job search isn’t just about landing your next role—it’s about understanding who you are and how you want to show up in the world. According to Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn, that process begins with curiosity, not certainty. “People assume they need to apply to dozens of jobs with a perfect résumé,” he explains. “But the best applications are rooted in self-awareness and strategy—not spray-and-pray.”
Instead of rushing to the next opportunity, Seaman encourages job seekers to slow down, ask better questions, and prioritize conversations over checklists. From informational interviews to profile updates, clarity is key—knowing what you want and telling a story that shows why you’re the right fit.
With tools like LinkedIn’s Job Match and natural-language job search, candidates can now assess how they align with a role—and where they can grow. “It’s not just about being qualified,” Seaman says. “It’s about showing the value you bring.”
In this episode of Think Fast, Talk Smart, Seaman joins host Matt Abrahams for our Catalyze Your Career miniseries to share how to job search with intention. Using Matt’s “Four I’s” framework—identifying, investigating, initiating contact, and interviewing—they explore how strategic storytelling, thoughtful networking, and AI tools can help you stand out in a crowded market.
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Amidst constant change, clear communication is the key to navigating uncertainty.
How do you communicate with others when you’re confused yourself? For Rob Siegel, leadership isn’t about avoiding uncertainty, it’s about embracing the clarity that ambiguity can bring.
"What if ambiguity is the new normal?" asks Siegel, a venture investor and lecturer at Stanford Graduate School of Business. From rapidly evolving AI to ratcheting geopolitical tensions, every day brings a “crisis du jour,” he says. “I may like it, I may not like it. That doesn't really matter, but I've gotta get my team through it."
In his latest book, The Systems Leader: Mastering the Cross Pressures That Make or Break Today's Companies, Siegel explores how leaders today are “living in dualities,” caught between managing existing processes and adapting to emerging disruptions. “The sooner we get comfortable with [change] in the sense of ‘I don't have to like it, but I can deal with it,’ then [we can] lead our teams and give them the calm to know they can get through this.”
In this episode of Think Fast, Talk Smart, Siegel and host Matt Abrahams explore how to communicate effectively amidst constant change. From preparation strategies for spontaneous speaking to building trust through candid conversations, Siegel offers practical tips for communicating with clarity when nothing is certain but change.
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How victim, villain, and helpless stories sabotage our most important conversations.
The hardest conversations aren’t just about what you say to the other person. According to Joseph Grenny, critical conversations begin with the stories that you tell yourself.
As a leading expert on business performance and communication, and a New York Times bestselling co-author of Crucial Conversations, Grenny explains that navigating high-stakes communication starts by examining the internal narratives we bring into these situations. “You and I use three consistent types of stories in these moments that don't serve us well,” he says: Victim stories (emphasizing our innocence), villain stories (demonizing the other person), and helpless stories (justifying our poor responses). "Those three kinds of stories are what amp up our emotions and justify us in our unhealthy responses," he says.
In this episode of Think Fast, Talk Smart, Grenny joins Matt Abrahams to share practical strategies for mastering difficult conversations through what he calls "TLC" — truth, love, and competence. From recognizing your motives during conflict to accepting your role in creating it, he offers tools for staying focused on what you really want rather than getting hijacked by short-term emotional impulses.
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Great strategy starts with a question—and a story worth believing in.
A good strategy isn’t just built—it’s told. For Martin Reeves, chairman of the BCG Henderson Institute and author of The Imagination Machine and Like: The Button That Changed the World, strategy and imagination are both deeply communicative processes, rooted in storytelling, curiosity, and the courage to reframe assumptions.
“A strategy is really just a special kind of story,” Reeves explains. “It begins with the present and aspires to a different future—it’s fiction made actionable.” To bring that fiction to life, leaders must involve their teams in a co-creative journey and use thoughtful questions to shape not just ideas, but belief and action.
In this episode of Think Fast, Talk Smart, Reeves joins Matt Abrahams to explore how communication fuels strategic thinking, innovation, and organizational reinvention. He outlines his six-step framework for imagination—from embracing anomalies to codifying and continuing ideas—and underscores the role of reframing, deep listening, and even levity in solving complex problems. Together, they unpack how a single “like” button changed our digital behaviors—and what it teaches us about influence and attention today.
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A live SXSW panel on how employee complaints illuminate the path to organizational innovation.
Wrong question: How can AI revolutionize productivity in my organization?
Right question: What do my employees hate most about their jobs?
For the Portland Trail Blazers, a winning game plan for AI implementation didn’t begin with a tech-first approach — it began with a talk-first one. “The whole concept was to talk about pain points," explains David Long, VP of Digital Innovation, describing the "Lunch and Launch" sessions where employees could openly share frustrations about their daily work. “People really enjoy talking about what they hate about their jobs,” says Christa Stout, Executive Vice President and Chief Strategy & Innovation Officer, and as they did, they illuminated opportunities for optimization. “By getting this insight across the whole company, it is already opening our eyes [to how] we can potentially transform the business more broadly,” Stout says.
In this special live episode of Think Fast, Talk Smart, recorded at SXSW, host Matt Abrahams leads a panel with Long, Stout, and Stanford colleague Jeremy Utley, exploring how "catharsis catalyzes change.” For any team wanting to implement new technology or rethink workflows, these experts reveal how creating space for complaints can catalyze meaningful innovation throughout an organization.
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