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In this episode of The WP Minute+ podcast, Kurt and Toby discuss various aspects of running a WordPress agency, including productivity, work-life balance, client communication, emotional intelligence, and the importance of setting clear expectations with clients. They explore the challenges of maintaining websites, the significance of emotional deposits and withdrawals in client relationships, and the balance between personal passions and professional responsibilities. The conversation also touches on hiring strategies, the tools used for communication within agencies, and the cultural sensitivities that arise when working with clients from various backgrounds. Ultimately, the guys emphasize the importance of building relationships, understanding client needs, and navigating the complexities of agency life.

Takeaways:

• Early mornings can set a productive tone for the day.
• Self-awareness is key to recognizing when to take breaks.
• Client communication should set clear expectations from the start.
• Emotional deposits with clients can lead to better relationships.
• Website maintenance often requires band-aid solutions.
• Following your passions can enhance overall life satisfaction.
• Building community and friendships is important for personal growth.
• Choosing the right communication tools can improve agency efficiency.
• Hiring strategies should consider the loyalty and commitment of employees.

Important Links:

• Kurt’s Agency: Mañana No Mas
• Toby’s Agency: The Mighty Mo!
• Follow Kurt & Toby:
  LinkedIn: Kurt | Toby
• The WP Minute+ Podcast: thewpminute.com/subscribe