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The World's Best Email and Retention Podcast
The DTC Podcast Network
60 episodes
6 days ago
Welcome to The World's Best Email and Retention Podcast, or as we've been calling it, TWBERP. Dive into weekly episodes designed to help new and seasoned email and retention marketers make the most out of their email program. Get educated, get inspired, and get your notebook ready because you've got some work to do. Hosted by Pilothouse's Jordan Gordon on the DTC Podcast Network.
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Marketing
Business
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All content for The World's Best Email and Retention Podcast is the property of The DTC Podcast Network and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The World's Best Email and Retention Podcast, or as we've been calling it, TWBERP. Dive into weekly episodes designed to help new and seasoned email and retention marketers make the most out of their email program. Get educated, get inspired, and get your notebook ready because you've got some work to do. Hosted by Pilothouse's Jordan Gordon on the DTC Podcast Network.
Show more...
Marketing
Business
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Ep 45: 7 Post-Click Metrics to Benchmark Your Funnel: Journey Metrics Crash Course
The World's Best Email and Retention Podcast
50 minutes 11 seconds
3 months ago
Ep 45: 7 Post-Click Metrics to Benchmark Your Funnel: Journey Metrics Crash Course

Need to know—fast—whether your funnel’s working? In this episode, Jordan shares the exact system he used to audit 100+ ecommerce sites in just two days.

 

It’s a crash course in post-click performance: the 7 key metrics that tell you if your site is converting, retaining revenue, and setting you up for repeat purchases.


You’ll learn:

  • How to measure funnel health in minutes, not hours
  • Which metrics vary wildly by business model (and which don’t)
  • How discount rate, return rate, and completion rate connect
  • Why Klaviyo’s attribution data tells only part of the story
  • What high-performing homepages, PDPs, and carts have in common

 

Timestamps:

00:00 Intro and Purpose of the Metrics Framework

02:00 Moving to Port Alberni and Merging CRO with Email Retention

04:00 Grouping Accounts by Business Model and Funnel Benchmarks

06:00 Key Metrics Overview: From Load Time to Klaviyo Revenue

12:00 Real-World Use Case for Assessing Site Performance

16:00 Interpreting Cart Add and Conversion Rate Benchmarks

22:00 Discount, Return, and Completion Rate Analysis

28:00 Klaviyo Revenue Attribution Explained

34:00 Meta and Google’s Role in Your Post-Click Metrics

44:00 Qualitative Site Walkthrough: Homepage to Checkout


Hashtags:

#Ecommerce #RetentionMarketing #CustomerJourney #FunnelOptimization #ConversionRateOptimization #EmailMarketing #Klaviyo #CRO #Benchmarking #PostClickMetrics #DataDrivenMarketing #EcomAnalytics #TWBERP #WorldsBestEmailRetentionPodcast #MarketingPodcast #DTCMarketing


Work with Pilothouse: ⁠⁠https://www.pilothouse.co/get-in-touch?utm_source=dtc&utm_medium=podcast&utm_content=e&rPodcast⁠⁠

Subscribe on YouTube: ⁠⁠https://www.youtube.com/@DTCPodcast⁠

Subscribe to DTC: ⁠⁠https://www.directtoconsumer.co/⁠⁠

Listen to DTC Podcast: ⁠⁠https://podcasters.spotify.com/pod/show/dtcpodcast

The World's Best Email and Retention Podcast
Welcome to The World's Best Email and Retention Podcast, or as we've been calling it, TWBERP. Dive into weekly episodes designed to help new and seasoned email and retention marketers make the most out of their email program. Get educated, get inspired, and get your notebook ready because you've got some work to do. Hosted by Pilothouse's Jordan Gordon on the DTC Podcast Network.