EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management

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The WA Property Q&A

Peter Fletcher

47 episodes

2 weeks ago

Welcome to WA Property Q&A, the ultimate podcast for property buyers in Western Australia. Join your host, Peter Fletcher, as he interviews a lineup of industry experts to bring you the latest insights, tips, and advice on navigating the Western Australian real estate market. Each week, Peter delves into the pressing questions and topics that matter most to property buyers in WA. From discussing the intricacies of property laws and regulations specific to the region to exploring the current market trends and opportunities, this podcast covers it all. Focusing on practical advice and real-life experiences, WA Property Q&A offers a valuable resource for real estate agents, property conveyancers, and anyone looking to purchase property in Western Australia. From understanding the local property market dynamics to uncovering hidden gems in different regions, this podcast equips you with the knowledge you need to make informed decisions. So, whether you're a first-time buyer, an experienced investor, or a real estate professional, tune in to the WA Property Q&A podcast for a weekly dose of expert interviews, insider tips, and engaging discussions that will help you navigate the world of property in Western Australia like a pro. Get ready to discover the secrets to successful property buying in WA!

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EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management

The WA Property Q&A

47 minutes 7 seconds

1 year ago

EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management

In this episode of the WA Property Q&A podcast, host Peter Fletcher interviews Michelle Rigg, the General Manager of RentWest, a property management company in Western Australia. They discuss various aspects of· property management, including the history and growth of RentWest,· the unique company culture that prioritizes customer experience over traditional KPIs,· and how they use technology like Airtable and Kolmeo to streamline their workflows.Michelle elaborates on their innovative approaches, such as the trial of a four-day workweek, and the significant role of trust and open communication within the team. They also touch on challenges, the benefits of AI in property management, and the future of the industry. Chapters:00:00 Introduction to WA Property Q&A00:48 Meet Michelle Rigg: General Manager of RentWest01:40 Michelle's journey in real estate03:39 The Philosophy of RentWest06:23 Challenges and innovations in property management16:21 The four-day work week experiment21:03 Career flexibility and individual conversations22:13 Measuring productivity and customer experience23:42 Financial performance and software challenges25:51 The four-day work week and team dynamics27:41 Trust and team efficiency32:17 Kolmeo software and client experience40:14 Future of property management and AI integration42:29 Conclusion and contact information Links and Resources:· Rezzi (https://rezzi.com.au/)· Peter Fletcher on LinkedIn (https://www.linkedin.com/in/peterfletcher/)· RentWest website (https://www.rentwest.com.au/michelle-rigg/) Subscribe on these channels:· Apple Podcasts (https://podcasts.apple.com/us/podcast/the-wa-property-q-a/id1698464149)· Spotify (https://open.spotify.com/show/31Nnigbr2rHmUffkEUxRWY)· Podchaser (https://www.podchaser.com/podcasts/the-wa-property-qa-5401298)