In this episode of The Voice of Retail, EY leaders Malin Andrée and Jon Copestake reveal findings from the 15th Future Consumer Index, based on 20,000 shoppers across 27 countries. Host Michael LeBlanc explores what’s driving retail’s next era—from the omnichannel reinvention of physical stores to the uneasy balance between sustainability, affordability, and trust in AI. Together, they decode the data behind changing consumer values and what retail innovators must do to keep pace with the world’s new shopper.