As a multi-martial arts school owner and operator that has been the janitor, chief instructor, program director, and every other role, (sometimes all at once!) the table is set for some incredible conversations. Welcome to The Team Chip Podcast!
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As a multi-martial arts school owner and operator that has been the janitor, chief instructor, program director, and every other role, (sometimes all at once!) the table is set for some incredible conversations. Welcome to The Team Chip Podcast!
#66 ONE RUDE MOMENT CAN COST YOU THOUSANDS w/ Glyn Ann Townsend
The Team Chip Podcast
16 minutes 46 seconds
3 months ago
#66 ONE RUDE MOMENT CAN COST YOU THOUSANDS w/ Glyn Ann Townsend
In this episode, Chip Townsend is joined by Glyn Ann Townsend to unpack a powerful lesson on customer service. They share a true story about a favorite restaurant and how one small interaction drove them away for good. Martial arts school owners, take note—how your team handles even the last few minutes of the day can make or break your reputation.
Three takeaways:
Consistency matters more than one-time excellence
Train your team to treat every person like they matter
One bad moment can cost you loyal students and revenue
The Team Chip Podcast
As a multi-martial arts school owner and operator that has been the janitor, chief instructor, program director, and every other role, (sometimes all at once!) the table is set for some incredible conversations. Welcome to The Team Chip Podcast!
