In this episode of the Supply Chaney podcast, Nathan Chaney interviews Rick Smolen, the Chief Revenue Officer at ShipHero. They discuss Rick's journey from a finance background to the supply chain industry, the evolution of sales in SaaS, and the role of a CRO in aligning marketing, sales, and customer success. Rick shares insights on understanding customer dynamics, ShipHero's ideal customer, and how the company is adapting to e-commerce trends. They also explore innovations in warehouse tec...
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