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The Small Business CTO

Kale Miller

20 episodes

2 months ago

Send us a text In this episode, we're exploring the practical side of building your first AI agent using Custom GPTs. If you're curious about AI but not sure where to start, this is your hands-on guide. We walk through the entire process: goal setting, design, prompt writing, tool configuration, and iteration. We'll be using a real (and fairly topical) example of a podcast script-writing assistant. Whether you're a small business owner looking to save time or a curious tinkerer exploring AI, ...

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Send us a text In this episode, we're exploring the practical side of building your first AI agent using Custom GPTs. If you're curious about AI but not sure where to start, this is your hands-on guide. We walk through the entire process: goal setting, design, prompt writing, tool configuration, and iteration. We'll be using a real (and fairly topical) example of a podcast script-writing assistant. Whether you're a small business owner looking to save time or a curious tinkerer exploring AI, ...

Show more...

Episodes (20/20)

The Small Business CTO

19: Build Your Own AI Agent (Without Coding)

Send us a text In this episode, we're exploring the practical side of building your first AI agent using Custom GPTs. If you're curious about AI but not sure where to start, this is your hands-on guide. We walk through the entire process: goal setting, design, prompt writing, tool configuration, and iteration. We'll be using a real (and fairly topical) example of a podcast script-writing assistant. Whether you're a small business owner looking to save time or a curious tinkerer exploring AI, ...

4 months ago

13 minutes

The Small Business CTO

18: What Is an AI Agent?

Send us a text In this episode, we're demystifying AI agents. What they are, how they work, and why they’re a game-changer for small businesses. From automating customer service to streamlining internal workflows, I'm sharing real-world examples and practical steps to help you start using AI agents today. Whether you're just getting comfortable with ChatGPT or ready to explore custom tools, this episode offers clear, jargon-free guidance to help you scale smarter with AI. Listen to Episode 11...

5 months ago

12 minutes

The Small Business CTO

17: Prompting 101

Send us a text We break down one of the most powerful yet overlooked skills in using tools like ChatGPT: prompting. Whether you're brand new to AI or already experimenting with it in your business, you'll learn five simple, actionable techniques to improve the quality of responses you get. From writing clearer instructions to providing examples and asking the model to explain its thinking, this episode is a must-listen for anyone who wants to make AI work harder (and smarter) for their ...

6 months ago

10 minutes

The Small Business CTO

16: What is an API?

Send us a text Today I wanted to talk about a term that seems to be thrown around willy-nilly, but it isn’t explained very often: “What is an API?” The acronym “API” stands for application programming interface. It is, in effect, a way for two different computers or programs to communicate with each other. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, mo...

7 months ago

7 minutes

The Small Business CTO

15: The Blueprint for a Top-Tier Data Team with Douglas Robertson

Send us a text If you're a business owner, hiring manager, or data professional, this episode is jam-packed with insights to help you navigate the evolving data landscape. In this episode, I chat with Douglas Robertson, founder of DR Analytics Recruitment, about: ➝ Where businesses should start with data & AI – the first steps to building a data-driven company. ➝ Hiring the right data talent – frameworks for identifying and recruiting top analytics professionals. ➝ Specialist vs. Genera...

8 months ago

41 minutes

The Small Business CTO

14: What is Business Intelligence (BI)?

Send us a text BI - or business intelligence - is all about transforming raw data into meaningful insights, helping business owners make better, faster decisions to optimise operations, improve profitability, and stay competitive. Today we'll chat about the best BI tools for small businesses - Microsoft Power BI, Google Looker Studio, and Tableau - detailing their costs, benefits, and ease of use. Kale references another episode, "3: What is a Data Warehouse?" which you can listen to here: ht...

8 months ago

10 minutes

The Small Business CTO

13: The Role of a CTO/CIO in a Business

Send us a text You might be wondering, 'Why would my small business need a Chief Technology Officer or Chief Information Officer? Isn’t that a luxury for big companies?' Stick with me, and I’ll show you why having someone in this role - whether full-time, part-time, or even just as a consultant - could be the smartest investment your business makes. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community emb...

9 months ago

6 minutes

The Small Business CTO

12: What is Technical Debt?

Send us a text Technical debt is one of those things that can sneak up on you in the world of software development, but if left unchecked, it can cost you a lot of time and resources in the long run. So, let’s unpack what it is, how it accumulates, and how you can manage it. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable...

11 months ago

16 minutes

The Small Business CTO

11: How Does ChatGPT Work?

Send us a text For today’s episode, I wanted to talk to you about an AI technology that appeared out of nowhere and became an essential part of many knowledge worker’s day: ChatGPT. Here's the link to the video I mentioned: https://www.youtube.com/watch?v=wjZofJX0v4M Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. ...

1 year ago

10 minutes

The Small Business CTO

10: Do It Manually First

Send us a text Today, I’m going to be talking about how you should do things manually first before you even start to think about automation. A crazy claim coming from me - I know! Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

1 year ago

7 minutes

The Small Business CTO

9: The Best Way to Write AI

Send us a text Today’s episode will focus on building AI, and the process of teaching a computer to understand tasks. And the best way to do it - which is explaining like I'm 5! Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

1 year ago

12 minutes

The Small Business CTO

8: Introducing AI-Assisted Processes in Your Small Business

Send us a text Today, we’re diving into how you can start using AI-assisted processes in your business. This episode introduces the concept of AI-assisted processes for small businesses, explaining how starting with AI in incremental steps can lead to immediate benefits. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. ...

1 year ago

11 minutes

The Small Business CTO

7: Part 3 of Why You Need an IT Strategy

Send us a text Today’s episode is part three of the IT Strategy series; where we will be discussing how to identify IT projects in your business. IT’s primary value proposition is that “a machine can do what you’re doing much faster and consistently than you.” Let's see how we can identify the projects to get started within your business. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace techno...

1 year ago

10 minutes

The Small Business CTO

6: Part 2 of Why You Need an IT Strategy

Send us a text Today’s episode is part two of the IT Strategy series; where we will continue chatting about the concept and importance of having an IT strategy. Our world is becoming more and more digitised by the day. Those who don’t innovate and adapt to the times will be left behind and be beaten by the competition who embrace technology. It’s important to develop an IT strategy to purely survive. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passiona...

1 year ago

20 minutes

The Small Business CTO

5: To Build or To Buy Software?

Send us a text Today’s episode will answer the question of whether you should build or buy the software solution you need for your business. By the end of this episode, we’ll have covered why this decision is important and how you can start evaluating the best approach for your business. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and mo...

1 year ago

15 minutes

The Small Business CTO

4: Part 1 of Why You Need an IT Strategy

Send us a text Today’s episode is part one of the IT Strategy series; where we will introduce the concept and importance of having an IT strategy. Our world is becoming more and more digitised by the day. Those who don’t innovate and adapt to the times will be left behind and be beaten by the competition who embrace technology. It’s important to develop an IT strategy to purely survive. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Au...

1 year ago

6 minutes

The Small Business CTO

3: What is a Data Warehouse?

Send us a text In today's episode, we will be introducing the concept of a data warehouse. A data warehouse is a centralised repository of information that is used to power all of the analytics, data, and AI applications in your business. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on Linked...

1 year ago

8 minutes

The Small Business CTO

2: Evaluating the Return on Investment of IT Projects

Send us a text Today’s episode will focus on measuring the return on investment of your IT projects. I will teach you how I think about evaluating the ROI of IT projects so that you can make better investments in your business. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embrace technology to become more efficient, more effective and more profitable. Learn more about him on LinkedIn.

1 year ago

10 minutes

The Small Business CTO

Send us a text For today’s episode, I wanted to lift the lid on some of the different types of AI that you encounter in your everyday life. My hope is that after you listen to this episode, my non-tech listener, that you’ll have a greater idea of the tools available in your toolbelt to automate and streamline parts of your business’s operations. Kale Miller is a data and AI consultant based in Perth, Western Australia. He's passionate about helping Australia’s small business community embra...

1 year ago

11 minutes

The Small Business CTO

0: What is The Small Business CTO

Send us a text This introductory episode is for you to get a feel for who I am and what I talk about here at the Small Business CTO. For almost a decade I’ve been helping Australian businesses build, adopt, and utilise AI to make their businesses run smoother, more efficiently, and become more profitable. I’m looking to share the knowledge and the strategy of the big tech players and give it to Australia’s small businesses through this podcast. If this sounds interesting to you, subsc...

1 year ago

1 minute