This is about YOU! Did you create a positive result based on what has just been discussed? Is it time to end the conversation or move on to a different subject?

- Enhance your communication and replace upsets with friendly and pleasurable conversations.

- The key ability - What to say, how to say it, and when to say it. If you have this ability, you can predict the outcome of every conversation.

- A powerful frame of reference to see the signs of communication going well.