While most companies are stuck in AI proof-of-concepts (POCs), Freshworks has already deployed AI solutions to thousands of business customers. How did they do it?

In the premiere episode, Lior hosts Vishnu Parimi, Former Head of AI Products at business-software company Freshworks and a former leader at Microsoft Azure and AWS. Vishnu pulls back the curtain on the strategies and architecture that allow Freshworks to turn the promise of AI into an operational reality that generates a real return on investment (ROI).

Since recording this episode, Vishnu has joined Zendesk as its VP of Product.

In this episode, you will discover:

• Vishnu’s view that AI is completely transforming internal support for IT and HR teams.
• The method that allows AI to learn and improve without needing massive datasets.
• The exact metrics Freshworks uses to measure tangible ROI from automation.

• What the "AI Assembly Line" is, and why infrastructure is just as crucial as the models.
• When it's the right time to use AI, and when it's better to pass (with a real-world example).

This is a must-listen episode for any manager, founder, or technologist who wants to move beyond the hype and understand how to make AI work in the real world.