In this episode, we discuss the important role that standards and procedures play in ensuring product and service consistency. Augustino notes that it is important for MSMEs to avoid mixing the experimental phase of the business with the production unit of the business. The experimental phase should, therefore, not be a time to perfect and roll out your product or service.

Augustinus Ngombe is an author and business leadership trainer from Rundu, Namibia, based in Windhoek. He is a Mandela Washington Fellowship (MWF) alumnus. MWF for Young African Leaders is the flagship program of the U.S. Government’s Young African Leaders Initiative (YALI).

Augustinus is the author of two books, Leadership and Knowledge, and Being Intelligently Emotional: Unlocking the Power of Ubuntu in Africa for Success in Leadership and Entrepreneurship. 

He's on social media as Augustino Ngombe on Facebook, LinkedIn, and Instagram.

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