
In this episode, Stacey talks with Abe Mendoza and Matt Sautter about how San Joaquin County is rethinking child support services with help from Public Knowledge®. They share lessons from the county’s recent operational assessment and Business Process Redesign effort, showing how collaboration, leadership, and data can drive real change.
The conversation highlights why it matters to involve frontline staff, understand actual workflows, and focus improvements on family needs. Their story offers a clear, practical path for modernizing child support services.
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