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The Product Experience

Mind the Product

346 episodes

1 day ago

In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Kirsten Mann, former CPO at Prospection and now startup founder and board member, to discuss how product leaders can play a vital role on company boards. Drawing from her own board experience and a research series interviewing founders and directors, Kirsten explains why product, culture, and customer insight must be central to boardroom conversations. Key Takeaways — Product’s Place on Boards: Product is ...

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In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Kirsten Mann, former CPO at Prospection and now startup founder and board member, to discuss how product leaders can play a vital role on company boards. Drawing from her own board experience and a research series interviewing founders and directors, Kirsten explains why product, culture, and customer insight must be central to boardroom conversations. Key Takeaways — Product’s Place on Boards: Product is ...

Show more...

Episodes (20/346)

The Product Experience

Rerun: Building fun products at scale: Inside King Games with Todd Green (CEO, King)

This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly fun. Todd takes us behind the curtain on what it really takes to build for mass audiences, create fun at scale, and grow empowered product teams. Key takeaways Fun can’t be optimised: Building successful games (or products) requires capturing some...

6 days ago

35 minutes

The Product Experience

How Stack Overflow is competing with AI - Jody Bailey (CPTO, Stack Overflow)

AI has changed the way developers work—and Stack Overflow is right at the centre of that shift. In this episode, Jody Bailey, CPTO at Stack Overflow, shares how the platform is adapting to AI, protecting its community, and embracing new revenue streams. We explore how LLMs are reshaping developer behaviour, why canonical answers still matter, and what it takes to keep trust, quality and community alive in the age of instant AI-generated code. If you’re working on dev tools, building with AI, ...

1 week ago

36 minutes

The Product Experience

Learn what made Intercom throw away it's playbook - Paul Adams (CPO, Intercom)

Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI's acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast. Key takeaways "You’re not selling users anymore. You’re selling work."AI has shifted Intercom’s business model from seat-based to outcome-based pricing—charging per resolution, not per person."We ripped up our st...

2 weeks ago

37 minutes

The Product Experience

How to build the right product culture during transformation - Joca Torres (Product Consultant)

In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—principles he’s applied in both high-growth startups and century-old corporations. We unpack what it really takes to shift a company from a delivery mindset to a product-led culture, the traps of discovery theatre, and how empowered teams actually behav...

3 weeks ago

37 minutes

The Product Experience

Tools and techniques to scale product teams - Charlotte King (Lead Product Manager, eBay)

As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through this transition at companies including Moonpig, Flipdish, and ThoughtWorks. Charlotte unpacks how to define product’s role during scaleup, build team structure around strategic value, and use tools like Wardley Mapping and Team Topologies to support...

1 month ago

34 minutes

The Product Experience

Everything you need to know about impact-first product teams - Matt LeMay (Product Consultant and Advisor)

In this episode on The Product Experience, we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore how teams can focus on what really matters: delivering business impact. Featured Links: Follow Matt on LinkedIn and his website | Buy Matt's new book 'Impact-first Product Teams' | Sudden Compass | Randeep Sidhu's episode on The Product Experience: 'Lessons from buildin...

1 month ago

48 minutes

The Product Experience

How and when to sunset features - Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)

Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Ronie Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key feature—and what they learned in the process. Ronie walks us through a real-world example of removing Craft.io’s visual spec tool, why trying to compete with established platforms like Figma didn’t make sense, and how they approached the transition wit...

1 month ago

30 minutes

The Product Experience

Leading product transformation at scale - Jo Wickremasinghe

Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale. Featured Links: Follow Jo on LinkedIn | BPP | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pratt Our Hosts Lily Smith e...

1 month ago

37 minutes

The Product Experience

Tried and tested AI tools for product managers - Dave Killeen (VP Product, Pendo)

This week on the podcast, we're joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managers—tried, tested, and ready to use. Featured Links: Follow Dave on LinkedIn | Pendo | Claude | Manus |'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pratt Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product manag...

2 months ago

42 minutes

The Product Experience

The missing skill that's costing product managers their jobs - Dave Wascha (CPTO and Advisor)

Product management is facing a crisis — and Dave Wascha calls it The Reckoning. In this episode, Dave joins Lily and Randy to unpack the growing backlash against the product profession. He shares stories from his time at Microsoft, Moonpig, and Zoopla, revealing why product people lost the room — and how to win it back. Featured Links: Follow Dave on LinkedIn | 'Product Management is NOT dead' feature by Dan Olsen | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron ...

2 months ago

45 minutes

The Product Experience

What product people can learn from mergers and acquisitions - Vincent Jong (CPO, Dealfront)

Mergers and acquisitions are often seen as boardroom strategy – but it's becoming ever more important for product leaders to be key stakeholders in the process. In this live interview recorded at #mtpcon London 2025, Randy sits down with Vincent Jong, CPO at Dealfront, to explore the real, unfiltered lessons of product leadership during M&A. Vincent shares stories from inside two major integrations offering tactical insight into what product teams need to know, how to spot risk before it'...

2 months ago

38 minutes

The Product Experience

How to set up your product org for success - Trisha Price (CPO, Pendo)

Featured Links: Follow Trisha on LinkedIn | Pendo | Trisha's 'The future of product management' talk at #mtpcon roadshow Amsterdam 2024 Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the pr...

2 months ago

43 minutes

The Product Experience

How Duolingo built an AI conversation bot - Zan Gilani (Principal Product Manager, Duolingo)

In our latest conversation on The Product Experience podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the innovative use of AI in language learning, particularly through the video call feature with their character, Lily. He shares lessons on creating the new video feature and highlights the principles that guide Duolingo's product management approach. Featured Links: Follow Zan on LinkedIn and his website | Duolingo Lily feature | 'What we learned at Pendomoni...

3 months ago

27 minutes

The Product Experience

From Co-op CPO to Co-Founder - Adam Warburton (Co-Founder, Rove)

In this conversation on this week's podcast, Adam Warburton, Co-Founder of Rove, shares his journey from being a Chief Product Officer at large firms like Co-op and Travelex, to co-founding his startup, Rove. He discusses the challenges and learnings from transitioning to a startup environment, the importance of prototyping and user feedback, and the balance between being product-led and sales-led. Featured Links Follow Adam on LinkedIn Rove Co-op Marty Cagan's book 'Inspired...

3 months ago

40 minutes

The Product Experience

How to use conflict to solve product problems - Yorai Gabriel (Author, The Innovators' Drama)

In this week's conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of 'drama' in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particularly in diverse and creative environments. Gabriel highlights the importance of understanding these dynamics to turn drama into a productive force rather than a hindrance. Key takeaways Communication can escalate tensions and conflict.Understanding...

3 months ago

38 minutes

The Product Experience

The journey to SVP Product - 3 things to know (Shannon Scott, Airwallex)

In this week's podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products. Featured links: Follow Shannon on LinkedIn | Airwallex | Grow with, not through by Shannon Key takeaways Understanding the product leads to better outcomes.Career decisions in startups are reversible.Belief in the product is crucial for success.Hiri...

3 months ago

42 minutes

The Product Experience

Common product diseases (and how you can overcome them) - Radhika Dutt (Author of 'Radical Product Thinking')

In this week's conversation on The Product Experience podcast, we speak with Radhika Dutt about various product diseases that can hinder effective management and the need for organizations to adopt a more systematic approach to product development. Radhika shares insights on implementing this mindset within teams and the significance of balancing long-term vision with short-term survival needs. Featured Links: Follow Radhika on LinkedIn | Buy Radhika's book'Radical Product Thin...

3 months ago

42 minutes

The Product Experience

How to get your org on board with your GenAI product strategy - Karen Beck Stroup (Chief Digital Officer, WEX)

In this conversation, Karen Stroup, Chief Digital Officer at Wex, discusses her experiences with building an AI strategy at WEX, highlighting the importance of board alignment, experimentation, and employee engagement. She shares insights on setting bold goals, creating a culture of innovation, and the necessity of a robust AI governance framework, particularly in the financial services sector. Featured Links: Follow Karen on LinkedIn | WEX | 'The decisive role of AI-powered ana...

4 months ago

36 minutes

The Product Experience

The 7 key strategies for Product growth - Aakash Gupta (PLG Expert)

In this week's podcast episode, Akash Gupta delves into the concept of Product-Led Growth (PLG), exploring its definition, misconceptions, and the seven essential layers that contribute to a successful PLG strategy.Featured Links: Follow Aakash on LinkedIn | Aakash's Product Growth website | 'What we learned at Pendomonium and #mtpcon Raleigh NC: Day 2' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a ment...

4 months ago

36 minutes

The Product Experience

Misconceptions about burnout in product management - Evie Brockwell (Product Leadership Coach)

Burnout is a silent adversary that many of us face, and this week, we're joined by Evie Brockwell, a seasoned product consultant and coach who has faced this challenge head-on during her time at Booking.com. We unpack why burnout is alarmingly prevalent among product professionals and explore practical strategies for prevention and recovery, emphasising the importance of wellbeing in our professional lives. Featured Links: Follow Evie on LinkedIn | Evie's burnout stats | Support each other a...

4 months ago

33 minutes