Paul reviews the frame and the content of the podcasts in this series and together in conversation with Christian and Tina they open some possible future themes for the study of coproducing healthcare service

Emeritus Professor Charles Vincent describes why and how he and Rene Amalberti wrote the pathfinding book, Safer Healthcare, and engages in a conversation with Maren Batalden as she describes the ways she and her colleagues at Cambridge Health Alliance have used those insights in their efforts to make healthcare safer

CEO April Kyle and CMO Doug Eby discuss how the indigenous community of Native Americans became the “customer-owners”and governing board of the SouthCentral Foundation which operates the Alaska Native Medical Center. They offer an example of what it’s like for a customer-owner to consult a professional-person

Bill Lucas shares the story of a learning challenge and offers  examples of the ways teachers address these types of challenges

Like many health professionals, John Brennan has had the opportunity to work in different settings which have influenced and enhanced his ability to co-create healthcare services with patient-persons

Kathryn Kirkland describes how stories can create a shared understanding of the distinct challenges people in different roles confront  as patients, family members or professionals. This is especially evident when there’s serious illness. Storytelling helps everyone work together

Morten Sodemann of Copenhagen describes how professional-persons and immigrant-persons have designed and co-created services for vulnerable people  in a safe space, the Migrant Health Clinic

Living and thriving with a long-term condition involves the integration and application of diverse resources to support the ever-changing needs of the patient-person and family

Understanding of Cystic Fibrosis has transformed  at a rapid pace. It’s a story that  offers insight into how biologic knowledge contributes to the coproduction of healthcare services for people with this condition

We catch our breath  and prepare for the next four episodes, which focus on the ways in which science informs the practice of coproduction

Designing services for pregnant women that address historic & racial inequity involves professional-persons willing to listen to those patient-persons before proposing new approaches

Coproduced healthcare service involves self-care and the support that enables it. Professional-persons who help create or enable that support for the patient-person are bridge-builders for access to helpful information and resources

Understanding the current “as is” system that persons in various roles  navigate, what those experiences are like, and what is required  in order to make improvements

Understanding the lived reality of persons we sometimes call “patients” is useful insight into how individuals   take action for their own health, utilizing their own supports and resources

Paul is on the trail to discovering the knowledge, skills and habits that help coproduce healthcare. It begins by becoming better observers when coproduction occurs

In this episode, Paul kickstarts the learning journey by outlining:  terminology, the goals of the coproduction of healthcare services, the knowledge, skills, and habits that prove useful, and the implications of coproduction as a frame for healthcare and improvement.