The Excellence Equation: Mastering Operations / #35 / A new season, a new setup, and a new journey into operational excellence! What does it take to master operations behind the scenes of luxury? How do you balance efficiency, sustainability, and a relentless focus on the customer? To kick off our new season of The Podcast by Chalhoub Group, Lynn Al Khatib, our VP of Communications, sits down with Andreu Marco, our Chief Operations Officer, to explore the art of The Excellence Equation. From AI-driven logistics to the secrets of seamless customer experiences, this episode dives into the core of what keeps our Group ahead in the luxury retail game.