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The Only Constant - A Playbook for Change Leaders
Tigerhall Ltd.
59 episodes
4 days ago

You’ve been asked to lead major change and transformation initiatives but it feels like you’re spending more time repeating yourself, aligning stakeholders, and writing reports than actually leading the change? You’re not alone. Join Nellie Wartoft, CEO of Tigerhall and Chair of the Executive Council for Leading Change (ECLC), as she interviews top change leaders who will be highlighting best practices, frameworks, and lessons learned on how to successfully lead all aspects of large-scale change and transformation.

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Management
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All content for The Only Constant - A Playbook for Change Leaders is the property of Tigerhall Ltd. and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

You’ve been asked to lead major change and transformation initiatives but it feels like you’re spending more time repeating yourself, aligning stakeholders, and writing reports than actually leading the change? You’re not alone. Join Nellie Wartoft, CEO of Tigerhall and Chair of the Executive Council for Leading Change (ECLC), as she interviews top change leaders who will be highlighting best practices, frameworks, and lessons learned on how to successfully lead all aspects of large-scale change and transformation.

Show more...
Management
Business
Episodes (20/59)
The Only Constant - A Playbook for Change Leaders
When Your Leaders Can’t Lead Change: How to Make Change Everyone’s Job with Roger Guerrero (Head of Enterprise Strategy Execution, Merck)

Why do technical experts often make poor change leaders? Roger Guerrero, Head of Enterprise Strategy Execution at Merck, challenges how organizations select and develop leaders in transformation environments. Drawing from his experience overseeing Merck's corporate strategy implementation, Roger explains why change leadership shouldn't be confined to specialized teams but embedded as a core expectation for all managers. He argues that companies over-index on technical expertise while undervaluing the ability to inspire and lead through change—creating what he calls a "silent killer" in organizations.


Whether you're struggling with resistant middle managers or disconnected executives, Roger offers practical strategies for identifying and developing genuine change leadership beyond technical competence.

----


Connect with:

⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠

nellie@tigerhall.com

----


  • 00.00 - Introduction 
  • 01:30 - Why change management shouldn't be limited to specialized teams
  • 03:45 - How technical industries often select leaders for technical expertise, not leadership ability
  • 05:20 - Why change leadership competencies should be core criteria in promotions
  • 07:10 - The problem with the "individual contributor to leader" career path
  • 09:15 - Creating dual career tracks for technical experts vs. leadership roles
  • 11:30 - How to identify people with natural change leadership abilities
  • 14:45 - Addressing the "this isn't my job" mindset in middle managers
  • 16:20 - Red flags that indicate poor change leadership potential
  • 19:40 - The evolving profile of effective senior leaders—from engineers to MBAs to motivators
  • 22:15 - Strategies for working around resistant leaders you can't replace
  • 24:30 - Handling resistance at the C-suite level
  • 27:15 - The importance of communication style in successful change initiatives
  • 29:35 - Why transparency and empathy are critical for change leadership


----

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Everything You Need Is By Your Side by Vlad Gluschenko |

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Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

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2 days ago
28 minutes 41 seconds

The Only Constant - A Playbook for Change Leaders
How to Flatten an Organization Without Breaking It with Connie Klimko (Transformation Lead, Siemens Energy)

Restructuring without destroying morale? It's possible! 

Connie Klimko, Transformation Lead at Siemens Energy, takes us inside their successful flattening of a hierarchical organization that eliminated management layers while keeping talent. 

She reveals their strategy for reframing career paths beyond traditional "boxes" on org charts, empowering experts, and rebuilding trust between newly combined teams. From transparent job postings to innovative team-bonding tactics like role-swapping, Connie shares practical approaches to making restructuring work. Plus, she explains why even successful restructures can take years to fully settle in and how to maintain employee resilience through constant change. A must-listen for any transformation leader facing reorganization.

----


Connect with:

⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠

nellie@tigerhall.com

----


  • 00.00 - Introduction 
  • 01:30 - Context behind Siemens Energy's restructuring
  • 03:45 - The initial employee reaction to flattening the organizational hierarchy
  • 05:20 - What happened to managers who lost their "boxes" in the restructuring
  • 07:10 - The expert career path as an alternative to management advancement
  • 09:15 - Building trust between newly combined teams during restructuring
  • 12:30 - Role-swapping and shadowing to build empathy between merged teams
  • 14:45 - The importance of storytelling and reframing in transformation
  • 16:20 - Practical advice for those currently managing a restructuring
  • 19:40 - The ADKAR approach and why management often moves too quickly
  • 22:15 - Communication strategies: why managers need to know first
  • 24:30 - Managing morale through values consistency during constant change
  • 26:50 - Using leadership essentials to guide teams through transformation
  • 28:15 - Final thoughts on making restructuring successful

----


Breathe by RYGO | https://soundcloud.com/francesco-rigolon

Everything You Need Is By Your Side by Vlad Gluschenko |

Music promoted by https://www.free-stock-music.com

Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

https://creativecommons.org/licenses/by/3.0/deed.en_US

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1 week ago
17 minutes 47 seconds

The Only Constant - A Playbook for Change Leaders
Why Your Perfect Change Plan Still Faces Resistance (And What To Do About It) with Travis Hahler

Ever wonder why perfectly logical transformation plans meet fierce resistance? Travis Hahler, change management expert and neuroscience researcher, reveals how our brains are hardwired to fight change through two fundamental mechanisms: energy conservation and protection. 

For transformation leaders, this shifts the entire approach from trying to design "lovable" changes to creating environments where adoption can thrive despite neurological barriers. 

Travis explains why your most vocal critics might be your greatest allies, why resistance isn't a reflection of your leadership, and offers practical strategies for accelerating adoption. A game-changing perspective for change leaders tired of taking resistance personally and ready to leverage neuroscience for better results.

----


Connect with:

⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠

CEO of ⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠

Chair of the ⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠

nellie@tigerhall.com

----


  • 00.00 - Introduction 
  • 01:30 - What actually happens in our brains when faced with change
  • 03:45 - Why resistance is universal: the brain's energy efficiency and protection mechanisms
  • 05:20 - Comparing work stress to our primitive fight-or-flight response
  • 07:10 - The change curve and why most leaders plan for the wrong phase
  • 09:15 - Why jumping straight to execution never works in change initiatives
  • 12:30 - How vulnerability and honesty build trust when leading through uncertainty
  • 14:45 - Why most leaders take resistance personally (and why they shouldn't)
  • 16:20 - Creating environments for adoption rather than trying to design "lovable" changes
  • 19:40 - Why quarterly processes might take years, not weeks, to fully adopt
  • 22:15 - How leaders confuse resistance to change with rejection of their leadership
  • 24:30 - Breaking the productivity loop: getting past denial faster
  • 27:15 - Why conscious resistors are often your most valuable allies
  • 29:35 - The difference between vocal "rebels" and silent "saboteurs"
  • 32:10 - Three immediate actions for leaders: vulnerability, empathy, and addressing loss

  • ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    2 weeks ago
    27 minutes 20 seconds

    The Only Constant - A Playbook for Change Leaders
    Building a Technology Leadership Role That Actually Drives Change with Shankar Kalyana (CTO, Stantec)

    When does a company need its first-ever Chief Technology Officer? Shankar Kalyana takes us behind the scenes of becoming Stantec's first CTO while simultaneously leading their digital transformation and AI initiatives. 

    With refreshing honesty, he shares how he balanced technical expertise with transformation leadership, shaped a role that didn't previously exist, and executed a strategic 100-day plan that started with deep listening. Shankar explains why the traditional CIO/CTO division is disappearing, offers practical advice for those stepping into newly-created technology leadership roles, and predicts where these executive positions are heading as AI transforms business. A fascinating look at technology leadership when "digital" appears countless times in your company's strategic plan!

    ----


    Connect with:

    ⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠

    CEO of ⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠

    Chair of the ⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠

    nellie@tigerhall.com

    ----


    • 00.00 - Introduction
    • 01:30 - Why Stantec created their first CTO role
    • 03:45 - Combining technology leadership with transformation responsibilities
    • 05:15 - AI transformation as a core mandate from day one
    • 07:10 - How to shape your role when you're the first person in the position
    • 09:30 - Shankar's 100-day plan: Listen, build a SWOT analysis, formalize a vision
    • 12:15 - Deconstructing and reconstructing understanding of digital transformation
    • 14:40 - Common misconceptions about CTO responsibilities
    • 17:20 - The evolution of technology leadership roles over the past 20 years
    • 19:52 - How to divide responsibilities across multiple technology leadership roles
    • 22:10 - Bringing transformation, digital and technology under one leader
    • 24:30 - The future of technology leadership: fusion of roles vs. specialization
    • 27:15 - The importance of personal leadership qualities in transformation roles

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    3 weeks ago
    21 minutes 23 seconds

    The Only Constant - A Playbook for Change Leaders
    Visa’s Recipe for Measuring Change Effectiveness with Stacey Taylor (VP Implementation & Change, Visa)

    Ever get asked for proof that your transformation is working? 

    While the rest of the business obsesses over dashboards and metrics, transformation leaders are often left with... vibes? 

    Stacey Taylor, Vice President of Implementation & Change at Visa, has cracked the code on measuring the "unmeasurable" in change initiatives. She shares their practical three-pillar framework connecting individual performance to organizational outcomes, using real examples from Agile and Gen AI rollouts. She reveals creative approaches for gathering meaningful data without survey fatigue and why measuring productivity requires looking at speed, effort, and quality together. 

    You’ll particularly love her game-changing "snack strategy" for keeping impatient executives satisfied while the real results cook!

    This episode is a must-listen for transformation leaders tired of relying on gut feeling to track progress.

    ----


    Connect with:

    ⁠⁠⁠Nellie Wartoft⁠⁠⁠

    CEO of ⁠⁠⁠Tigerhall⁠⁠⁠

    Chair of the ⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠

    nellie@tigerhall.com

    ----


    • 00.00 - Introduction
    • 01:30 - The challenge of measuring change
    • 05:15 - Why change initiatives lack measurement compared to other business functions
    • 08:42 - The three pillars of Visa's change measurement framework
    • 11:00 - Using an Agile transformation example to illustrate measurement approach
    • 13:45 - Collecting data through systems vs. surveys
    • 16:10 - Strategies to combat survey fatigue and increase participation
    • 19:52 - What metrics matter most to C-suite executives
    • 21:38 - Using pilot teams to demonstrate early wins
    • 24:15 - Measuring productivity through speed, effort, and quality
    • 26:00 - Applying the framework to Visa's Gen AI transformation
    • 28:48 - Measuring business impact through productivity uplift and realized savings
    • 32:10 - Tracking individual performance via adoption velocity and proficiency
    • 34:45 - Evaluating program effectiveness and managing resistance
    • 37:35 - A/B testing methodology with Microsoft to quantify time savings
    • 41:00 - Final thoughts: Every transformation should be measured, but not all in ROI

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    1 month ago
    30 minutes 18 seconds

    The Only Constant - A Playbook for Change Leaders
    When to Stop a Change Initiative: Navigating Misalignment and Strategic Drift with Hardeep Kaur (Director of Business Transformation, Merck)

    Are your stakeholders making or breaking your transformation efforts? 

    Hardeep Kaur, Director of Business Transformation at Merck, shares her three-stage approach to stakeholder management that has driven successful change across her 25-year pharmaceutical industry career.

    Discover how to map stakeholders on an influence/impact matrix, create tailored engagement plans, and maintain alignment throughout the change journey. Hardeep reveals the telltale signs of stakeholder disengagement (like canceled meetings) and shares tactical advice for turning fence-sitters into advocates by deliberately showcasing early wins.

    Beyond techniques, Hardeep explains why focusing relentlessly on people—not just process and technology—is crucial for transformation success, and how to reframe office politics as "corporate intelligence" to better navigate complex organizational dynamics.

    Whether you're struggling with resistant stakeholders or trying to maintain momentum during shifting priorities, this episode offers immediately applicable strategies to improve your stakeholder management approach and increase your transformation success rate.

    ----


    Connect with:

    ⁠⁠Nellie Wartoft⁠⁠

    CEO of ⁠⁠Tigerhall⁠⁠

    Chair of the ⁠⁠Executive Council for Leading Change (ECLC)⁠⁠

    nellie@tigerhall.com

    ----


    • 00:00 - Introduction: Why stakeholder management consumes so much of a change leader's time
    • 01:10 - "Stakeholders can make or break your project" - The importance of effective management
    • 01:45 - The three stages of stakeholder assessment and management
    • 02:20 - Using the influence/impact matrix to prioritize stakeholder engagement
    • 03:30 - Tailoring your approach: When to involve stakeholders vs. simply informing them
    • 04:35 - Understanding stakeholder preferences to create effective engagement plans
    • 06:20 - Managing stakeholders with conflicting interests or changing priorities
    • 08:15 - When to stop change initiatives that no longer have stakeholder support
    • 10:10 - Strategies for turning fence-sitting stakeholders into advocates
    • 11:50 - How often to update your stakeholder map throughout the change journey
    • 13:25 - The unique cross-organizational thinking required in change management
    • 15:15 - Warning signs of stakeholder disengagement and how to address them
    • 16:50 - Key questions to ask in stakeholder meetings to focus on people, not just process
    • 18:35 - The three-legged stool of transformation: People, process, and technology
    • 20:05 - How to measure and quantify the people aspect of transformation
    • 21:30 - Finding the balance between AI and human elements in change management
    • 24:20 - Preparation strategies for effective stakeholder meetings
    • 26:35 - Reframing office politics as "corporate intelligence" to navigate relationships
    • 28:30 - Top three takeaways for more effective stakeholder management


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    1 month ago
    28 minutes 16 seconds

    The Only Constant - A Playbook for Change Leaders
    Transformation Accelerators as Change Special Forces at Siemens Energy with Connie Klimko (Transformation Lead, Siemens Energy)

    You may well be familiar with the stat that 70% of organizational changes fail. But what if you could build an internal "special forces" team that turns that statistic on its head?

    In this week's episode, Connie Klimko, Transformation Lead at Siemens Energy, explains how she's created a two-tiered system of change champions that has demonstrably improved productivity, profitability, and customer satisfaction during major transformations.

    Connie shares the nuts and bolts of their "Transformation Accelerator" program - from their intensive 3-day bootcamps where participants learn about psychological safety, reframing, and immunity to change, to how they deploy these change experts across the organization in response to specific business challenges.

    Whether you're a change leader looking to build better internal capabilities or a business executive tired of failed transformation initiatives, this episode provides a practical blueprint for creating a network that turns cultural roadblocks into business opportunities.


    • 00:00 - Introduction: The need for effective change champion networks
    • 01:05 - Why every company needs a change champion network
    • 02:20 - When to deploy change champions: Impact assessment and scale
    • 03:04 - The origins of the Transformation Accelerator network at Siemens Energy
    • 04:15 - The two-tiered system: Change Ambassadors vs. Transformation Accelerators
    • 06:08 - How business leaders request and work with Transformation Accelerators
    • 07:30 - The tiered progression system for Transformation Accelerators (TA in training to Master TA)
    • 09:10 - Key differences between Change Ambassadors and Transformation Accelerators
    • 10:20 - Inside the intensive 3-day bootcamp: What TAs learn
    • 11:25 - The power of addressing "immunity to change" in transformation
    • 13:05 - How content was developed based on business needs and research
    • 14:10 - The importance of psychological safety in innovation and change
    • 15:30 - Building the business case: How Siemens Energy secured leadership buy-in
    • 17:15 - Demonstrating ROI through improved business metrics
    • 18:40 - Selection criteria: How participants are chosen for the program
    • 20:35 - The 10% time commitment and how it actually saves time
    • 21:45 - How being a Transformation Accelerator changes day-to-day work
    • 23:50 - Lessons learned and continuous improvement of the program
    • 24:55 - Advice for change leaders looking to start their own program

    ----


    Connect with:

    ⁠Nellie Wartoft⁠

    CEO of ⁠Tigerhall⁠

    Chair of the ⁠Executive Council for Leading Change (ECLC)⁠

    nellie@tigerhall.com

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    1 month ago
    23 minutes 39 seconds

    The Only Constant - A Playbook for Change Leaders
    Running Transformation Like a Marketing Campaign with Stacey Taylor (VP Implementation & Change, Visa)

    If marketing is dating, change management is like a marriage that constantly needs some spice. In this conversation, Nellie speaks with Stacey Taylor, VP of Implementation and Change at Visa, about the glaringly obvious overlaps between marketing principles and successful organizational change. “Everyone says change is hard, but nobody says marketing is hard,” - despite both disciplines aiming to shift human behavior. 

    Discover Stacey's ACT framework (Audience, Connect, Tune) that applies marketing mindsets to transformation challenges, learn why segmenting employees like customers leads to dramatically better results, and explore how "influencer marketing" tactics could drive adoption rates up by 70%. 

    Whether you're leading a change initiative or curious about more effective approaches to transformation, this podcast reveals why the best change leaders think like marketers.


    00:00 - Introduction: Why marketing skills transfer to change leadership

    01:40 - The three not-so-obvious overlapping skillsets between marketing and change management

    02:35 - Building loyalty and commitment: Rewarding people for sticking with transformation

    03:47 - Channel marketing in change: Getting the right message to the right people

    05:33 - Why people think change management is hard but don't say marketing is hard

    07:10 - The dating (marketing) vs. marriage (change management) analogy

    08:15 - The ACT framework explained: Audience, Connect, Tune

    09:10 - Audience: Making it your job to constantly understand employee sentiment

    11:17 - Connect: Building trust through transparency and consistent communication

    12:24 - Tune: Listening and adapting to feedback throughout the transformation

    13:28 - Where to find useful audience data in organizations with limited HR insights

    15:36 - How AI can enhance audience understanding for change leaders

    16:42 - Applying influencer marketing principles to change management

    18:23 - Why transparency about limitations builds more trust than highlighting only benefits

    20:30 - Case study: How a telecom company increased field performance by 70% using audience segmentation

    23:44 - Case study: How Diversified's CEO led transformation through empathy and transparency

    26:16 - Marketing approaches change leaders should avoid: Demand generation and gimmicky campaigns

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    1 month ago
    34 minutes 30 seconds

    The Only Constant - A Playbook for Change Leaders
    How to Get the C-Level Involvement Your Transformation Deserves with Aric Wood (CSO, Tigerhall)

    "If you're not leading change, what are you leading?"

    In this week’s episode, Aric Wood, Tigerhall's Chief Strategy Officer, challenges us to move beyond change management to embrace change leadership as a C-suite imperative.

    With the average employee now facing 17-18 significant changes annually (compared to just 1-2 a decade ago), organizations that delegate transformation to siloed teams are setting themselves up for failure. The data is clear: when CEOs lead from the front, transformations are three times more likely to succeed.

    Aric shares why most transformations fail, how the rise of Chief Transformation Officers is reshaping leadership dynamics, and why renovating your house is the perfect metaphor for organizational change. He offers practical advice for both C-suite executives looking to make change a competitive advantage and change leaders struggling to secure greater executive involvement.

    Whether you're navigating AI-driven disruption or implementing a new strategy, this conversation provides a blueprint for turning change leadership into your organization's secret weapon.


    00:00 - Introduction: Moving beyond change management to change leadership

    00:55 - Why change leadership capability will be a critical competitive differentiator

    02:15 - The exponential increase in change impact: from 1-2 changes annually to 17-18

    03:30 - How AI is accelerating the pace of change beyond Moore's Law

    05:00 - Why 70% of change initiatives fail despite significant investment

    06:10 - The renovation metaphor: Why change requires executive presence and involvement

    09:05 - The data behind CEO-led transformation: 3x more likely to achieve objectives

    10:35 - The rise of Chief Transformation Officers: A positive trend or delegation?

    12:20 - Defining the CEO's role in transformation vs. the Chief Transformation Officer

    14:15 - Why CEOs often underestimate their influence in driving change

    15:30 - The business case for C-suite involvement: Risk reduction and opportunity creation

    17:10 - How visible leadership creates a "snowball effect" of change adoption

    18:35 - Making change leadership a competitive advantage in an accelerating world

    19:25 - Advice for change leaders struggling with disengaged executives

    21:05 - Three key recommendations for C-suite executives leading transformation

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    1 month ago
    20 minutes 58 seconds

    The Only Constant - A Playbook for Change Leaders
    Why 80% of AI Initiatives Fail and How Change Leaders Can Succeed with Shankar Kalyana (CTO, Stantec)

    Here's a stat that might make you spit out your coffee: 80% of AI projects launched last year failed to deliver on their promises. Yikes!

    In this conversation that's refreshingly no nonsense, Nellie chats with Shankar Kalyana, CTO at Stantec, about why so many change leaders are struggling with AI implementation and what the successful 20% are doing differently.

    Shankar cuts through the AI hype with practical wisdom from someone who's actually made this stuff work. He shares why your team might be resistant to that shiny new Copilot license (and what to do about it), which parts of Microsoft Copilot actually deliver value versus where it falls flat (Excel, we're looking at you), and why sometimes the best approach is to "chatbot the heck out of it" and learn as you go.

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com

    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    2 months ago
    30 minutes 46 seconds

    The Only Constant - A Playbook for Change Leaders
    How Top Change Leaders Focus on the 20% That Actually Matters with Chris Hirst (Former CEO, Havas)

    We've all heard that phrase "work smarter, not harder." But has anyone actually told you what that means in practice? For those of us leading change and transformation, the gap between working ourselves to the bone and actually creating impact can feel frustratingly wide.

    This week, Nellie speaks to Chris Hirst, former Global CEO of Havas Creative, and author of ‘No Bullshit Change’, ‘No Bullshit Leadership’, and the upcoming ‘Indispensable: The No Bullshit Guide to Career Success’. Chris reveals a startling reality: most change leaders deliver 80% of their actual value in just 20% of their time. The rest? It's what he calls "fluff and filler" that's eating our productivity alive.

    Chris tackles a provocative idea – that identifying and focusing on the vital 20% doesn't require special talent, just deliberate practice and clear priorities. You'll learn practical approaches to reclaim your calendar (including his Monday morning 10% rule), run meetings that actually accomplish something, create presentations that engage rather than bore, and communicate in ways that drive action.

    Whether you're leading organizational change and transformation or building your own career, these straightforward techniques for leadership, clarity, and execution will help you stop wasting time and become truly indispensable.


    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com 


    Find Chris’ upcoming book here.
    https://www.amazon.co.uk/Indispensable-Seven-Ways-Thrive-Workplace/dp/1529051754


    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US


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    2 months ago
    33 minutes 30 seconds

    The Only Constant - A Playbook for Change Leaders
    Workshopping Your Way to Leadership Alignment with Barbara Roos (Director Change CoE, Intel)

    Whenever change initiatives are being presented within senior leadership meetings, many times leaders nod enthusiastically, but privately harbor doubts about changes. After all, a comfortable lie is often easier than an uncomfortable truth, but this is why change initiatives often derail despite executive sponsorship.


    Join Barbara Roos (Director of Change Centre of Excellence at Intel Corporation) and Nellie Wartoft as Barbara reveals her secret weapon to combat this problem: a workshop that surfaces leadership misalignment without pointing fingers.

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com


    ----


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    2 months ago
    23 minutes 21 seconds

    The Only Constant - A Playbook for Change Leaders
    Why Personalization is the Missing Link in Change with Aric Wood (CSO, Tigerhall)

    Nellie Wartoft and Aric Wood tackle a critical question: Why do we treat marketing with precision and personalization, but neglect these strategies in change communications? Discover how personalization, multi-channel engagement, and innovative technologies can revolutionize change campaigns in organizations. 

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com


    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    2 months ago
    26 minutes 3 seconds

    The Only Constant - A Playbook for Change Leaders
    How to Organize Teams Into Action Around Change with Greg Giuliano (Founder, Ultra Leadership)

    Change is constant. But how do you turn it into action? Too often, leaders overcomplicate the process, losing engagement along the way. Join Greg and Nellie Wartoft as they break down how to get teams unstuck, the eight essential coaching questions that move people from idea to execution, and why real leadership means telling someone when they have spinach in their teeth. 

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com


    ----


    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

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    3 months ago
    23 minutes 40 seconds

    The Only Constant - A Playbook for Change Leaders
    When the Change Itself is Changing with Farrar Frazee (SVP Transformation, AssuredPartners)

    Change is ever-present, but how do leaders navigate when the change itself keeps changing? Join Nellie Wartoft and Farrar Frazee as they dive into the turbulent world of change management. Discover the personal and organizational strategies to handle continuous change, how to maintain credibility and trust, and why transparency and self-care are crucial for change leaders. 

    ----

    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com

    ----

    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US


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    3 months ago
    21 minutes 15 seconds

    The Only Constant - A Playbook for Change Leaders
    The Human Side of Change Communications With Barbara Roos (Director Change CoE, Intel)

    Driving change in a large organization is like driving down a slippery road. You shouldn’t break (or brake) the news of a change all at once; instead, success comes from breaking the news gradually to different levels of your organization, allowing each level to intellectually and emotionally process the transformation before they face questions from their team. 

    Join Barbara Roos (Director, Program, Acquisition & Change CoE - Intel Sales and Marketing Group, Intel) and Nellie Wartoft as they unpack the art and science of gradual change communications, exploring how corporate culture, targeted messaging, and strategic timing work together to create lasting organizational transformations.

    ----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com 

    ----


    Key Topics & Timestamps


    Avoiding Common Change Management Pitfalls (1:20 - 3:57)

    • Understanding organizational culture
    • Moving beyond "ivory tower" decision-making
    • Why single communications fail


    The Waterfall Communication Approach (5:51 - 8:24)

    • Leadership alignment strategies
    • Timing considerations for different organizational levels
    • Processing time for leadership teams


    Managing Time-Sensitive Changes (9:05 - 12:02)

    • Fast-follow communication strategies
    • Handling confidential changes
    • Balancing speed with effectiveness


    Communication Strategy Best Practices (14:46 - 17:34)

    • Choosing effective message senders
    • Implementing dual voice strategy
    • Creating feedback channels


    ----

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    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

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    3 months ago
    21 minutes 36 seconds

    The Only Constant - A Playbook for Change Leaders
    Selling Change Like a Marketer with Aric Wood (CSO, Tigerhall)

    After a weekend of TikTok and Netflix, why do we expect employees to pay attention to emails and SharePoints? The bar for engaging content is high, and if you want to engage your workforce, you shouldn’t miss this episode with Aric Wood (CSO, Tigerhall). Join Aric and Nellie Wartoft as they discuss how to think like a marketer to activate change at scale, how to build strong two-way feedback loops, and create organization-wide movement around change. 

    -----


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com 

    ----


    Key Topics & Timestamps:

    [00:01:30] Introduction and Background

    How Nellie and Aric connected through Aric’s book “Strategy Activation Playbook”

    Aric’s transition to becoming Chief Strategy Officer at Tigerhall

    [00:05:00] The Problem with Email-Based Change Communication

    Discussion of email overload in organizations

    Example of a bank sending 800,000 emails daily for change initiatives

    Research showing email communication can actually make transformations less effective

    [00:07:30] Marketing Approach to Change

    Importance of treating change like a marketing campaign

    Need for two-way communication instead of broadcast approaches

    Why modern engagement methods matter in the workplace

    [00:16:00] ROI and Success Metrics

    McKinsey research on engagement levels needed for successful transformation

    2% typical initial engagement

    7% minimum for positive returns

    30% needed for high success rate

    Need for 24+ different activation touchpoints for 78% success rate

    [00:22:30] Making the Business Case

    How to communicate value to CFOs

    Understanding the activation curve

    Importance of both qualitative and quantitative metrics

    [00:29:10] Practical Implementation

    Example of UPS’s culture change approach using “meeting in a box”

    Importance of team-level implementation

    Making commitments public and visible

    [00:31:50] Technology’s Role in Personalization Three key data layers for personalization:

    Static Data (40%)

    Tenure, seniority, geography

    Basic organizational context

    Transformation Metadata (20%)

    Stage of transformation

    Individual progress

    Workflow timing

    Response Data (40%)

    Sentiment analysis

    Individual drivers

    Engagement levels

    ----


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    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

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    3 months ago
    39 minutes 8 seconds

    The Only Constant - A Playbook for Change Leaders
    The Most Overlooked Aspects of Leading Change with Andreina Martinez (SVP Business Transformation, Interpublic Group)

    “Everyone knows how to communicate.” So, then why do so many change initiatives fail? Is it due to poor communication or are other factors at play? Join Andreina Martinez (SVP Business Transformation Leader, IPG) and Nellie Wartoft as they discuss the key roles that soft skills and middle management play in successful transformations. 



    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com 




    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

    Hosted on Acast. See ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠acast.com/privacy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more information.

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    4 months ago
    21 minutes 30 seconds

    The Only Constant - A Playbook for Change Leaders
    Frogs in Boiling Water: Change Leadership for Survival with Chris Hirst (Former CEO, Havas)

    The water is nice and warm… but is it getting too hot? In Chris Hirst’s experience (as the former CEO of Havas), businesses do realize when they are frogs in boiling water but they often act too late to keep their organization safe. Join Chris Hirst and Nellie Wartoft as they discuss identifying what’s actually under your control as a leader and breaking old patterns by making new mistakes instead of old ones. 


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com




    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

    Hosted on Acast. See ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠acast.com/privacy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more information.

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://soundcloud.com/vgl9⁠

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    4 months ago
    38 minutes 45 seconds

    The Only Constant - A Playbook for Change Leaders
    The Influence-Attitude Matrix with Farrar Frazee (SVP Transformation, AssuredPartners)

    Are you ready for “How to Win Friends and Influence People” turned corporate? Join Farrar Frazee, former SVP of Transformation, Change, and Program Management at AssuredPartners, and Nellie Wartoft as they discuss influence in the workplace and the framework that Farrar developed to oversee the all-important relationships with key stakeholders: the Influence-Attitude Matrix. 


    Connect with:

    Nellie Wartoft

    CEO of Tigerhall

    Chair of the Executive Council for Leading Change (ECLC)

    nellie@tigerhall.com




    Music:

    Breathe by RYGO | https://soundcloud.com/francesco-rigolon

    Everything You Need Is By Your Side by Vlad Gluschenko |

    Music promoted by https://www.free-stock-music.com

    Creative Commons / Attribution 3.0 Unported License (CC BY 3.0)

    https://creativecommons.org/licenses/by/3.0/deed.en_US

    Hosted on Acast. See ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠acast.com/privacy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more information.

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://soundcloud.com/vgl9⁠

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    4 months ago
    23 minutes 5 seconds

    The Only Constant - A Playbook for Change Leaders

    You’ve been asked to lead major change and transformation initiatives but it feels like you’re spending more time repeating yourself, aligning stakeholders, and writing reports than actually leading the change? You’re not alone. Join Nellie Wartoft, CEO of Tigerhall and Chair of the Executive Council for Leading Change (ECLC), as she interviews top change leaders who will be highlighting best practices, frameworks, and lessons learned on how to successfully lead all aspects of large-scale change and transformation.