Interview With An Expert: Brielle Nickoloff On Conversational Design in HR

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The Non-Technical Technical Club

The ChatC Group

5 episodes

3 days ago

Join founder of The ChatC Group, Jenn Etchegary, as she has a mix of tech and real-life chats with some of the top experts and upcoming stars in our industries. Listen to our Interview With An Expert series every Tuesday. Listen to emerging technology experts in virtual reality in sports, hiring conversational design, augmented reality in marketing and many more. Each month we will release a new topic with 4-5 expert interviews giving their thoughts on today and the future. Our recently written series allows you the enjoyment of listening to our latest articles on various topics.

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Interview With An Expert: Brielle Nickoloff On Conversational Design in HR

The Non-Technical Technical Club

27 minutes 2 seconds

4 years ago

Interview With An Expert: Brielle Nickoloff On Conversational Design in HR

In this episode of Interview With An Expert, Jenn Etchegary sits down with Brielle Nickoloff, a linguist and conversation designer without a technical background. Brielle's mission is to empower fellow non-technical creatives to build amazing things. Because of this, her work as Head of Product at Botmock is a labour of love. Brielle is a guest lecturer at Georgetown University and she has been invited to host conversation design workshops internationally.

Listen in as they talk about the importance of working with a trained conversational designer and what the future holds for the industry.

Episode Summary

- Brielle Nickoloff, co-founder of Botmock, sits down with Jenn Etchegary, CEO of The ChatC Group to discuss the future of conversational design in the next 5 to 7 years.

- We discuss the importance of understanding global language and including everyone when designing your conversational flow.

- Brielle breaks down how companies should start recruiting and hiring the right designers for the right projects and which tools they should be using today in the future.

Episode Highlights

- [0:38] We discuss how Botmock is helping designers create better experiences

- [3:44] We discuss what a conversational designer is and what role they play

- [6:22] We discuss training and hiring the right conversational designer

- [10:18] We discuss how you recruit for the technical side of hiring

- [14:30] We discuss how companies need to understand personas for the chatbot

- [16:00] We discuss how conversational experience and how important it is

- [18:30] We discuss how important it is to understand the different accents & tones

- [21:00] We discuss the future of conversational design

Connect with Brielle:

Website: www.botmock.com

LinkedIn: www.linkedin.com/in/brielle-nickoloff/