During this episode, Tessina tells her story on how she brought a major insurance plan to its knees. She has proven that 600 pound gorilla’s can be defeated in hand to hand combat (figuratively of course)! Tessina applies a concept in the book “The Art of War” by catching an enemy by surprise. She set an example of what we can all do to fight insurance in a way that forces insurance to do the right thing and pay benefits honestly.