#163: Reviving the Human Touch in Hospitality

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The Modern Hotelier

David Millili & Steve Carran

200 episodes

13 hours ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#163: Reviving the Human Touch in Hospitality | with Jill Wilder

The Modern Hotelier

29 minutes

2 weeks ago

#163: Reviving the Human Touch in Hospitality | with Jill Wilder

How do you maintain a deep understanding of the evolving needs of hotel owners and operators?

In this episode, we sit down with Jill Wilder, President of Aptech, for an honest, insightful, and inspiring conversation on leadership, longevity, and what it really takes to serve the hospitality industry at the highest level. With over 38 years at Aptech, Jill shares her journey from pencil-and-paper accounting to pioneering enterprise-level business intelligence solutions for hotels worldwide.

We talk about:

The value of staying small to serve big
Why customer service still wins in hospitality tech
How Aptech’s acquisition by Jonas Hospitality is opening new doors
What hoteliers really want from their financial systems
Why AI is a tool—not a replacement—and where the human touch still matters
Jill's biggest lessons in leadership

Whether you're a hotelier, tech leader, or just someone who believes in putting people first, this conversation will give you a fresh perspective on what long-term success really looks like in this industry.

Watch the FULL EPISODE on YouTube: https://youtu.be/pRapsxBAdyg

This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill on LinkedIn: https://www.linkedin.com/in/jillewilder/

Aptech: https://www.aptech-inc.com/

Jonas Hospitality: https://www.jonashospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/163

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.