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The Modern Customer Podcast
Blake Morgan
470 episodes
2 hours ago
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
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Management
Business,
Marketing
RSS
All content for The Modern Customer Podcast is the property of Blake Morgan and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
Show more...
Management
Business,
Marketing
Episodes (20/470)
The Modern Customer Podcast
How Emotional Connection Powers Luxury In Customer Experience
1 day ago
28 minutes 36 seconds

The Modern Customer Podcast
Therabody’s Transformation Into a Customer-First Brand
1 week ago
30 minutes 28 seconds

The Modern Customer Podcast
How Aflac Balances AI and Empathy to Drive CX ROI
2 weeks ago
26 minutes 7 seconds

The Modern Customer Podcast
Lenovo’s CXO on Driving Business Growth Through Total Experience
3 weeks ago
27 minutes 14 seconds

The Modern Customer Podcast
AT&T’s CX Strategy to Manage 100 Million Customers
4 weeks ago
29 minutes 45 seconds

The Modern Customer Podcast
Turning Customer Conversations Into Business Value With Voice AI
1 month ago
31 minutes 31 seconds

The Modern Customer Podcast
How Agentic AI is Reshaping Customer Experience at Scale
1 month ago
26 minutes 57 seconds

The Modern Customer Podcast
People, Purpose, Products: Designing Customer Experiences That Truly Connect
1 month ago
33 minutes 27 seconds

The Modern Customer Podcast
Inside Crayola’s 120-Year Legacy of Creativity and Customer Experience
2 months ago
21 minutes 29 seconds

The Modern Customer Podcast
Verizon’s CXO on Rebuilding Customer Experience With an Employee-First Strategy
2 months ago
27 minutes 28 seconds

The Modern Customer Podcast
Balancing Trust and Technology: Inside UBS’s Customer Experience Strategy
2 months ago
31 minutes 15 seconds

The Modern Customer Podcast
How Canva Serves 230M+ Users with Customer Experience, AI, and Data
2 months ago
21 minutes 5 seconds

The Modern Customer Podcast
5 Customer Experience Trends Every Leader Needs to Act On Now
3 months ago
5 minutes 54 seconds

The Modern Customer Podcast
How Hilton Grand Vacations Scales Customer Experience Across Nearly 200 Resorts
3 months ago
27 minutes 19 seconds

The Modern Customer Podcast
Experience AI-Powered Customer Service Trained on Half a Billion Calls
3 months ago
37 minutes 1 second

The Modern Customer Podcast
Hospitality Leadership and the Culture That Powers Great Customer Experience
3 months ago
27 minutes 48 seconds

The Modern Customer Podcast
Prudential’s 150-Year Culture of Customer Experience Leadership
4 months ago
25 minutes 15 seconds

The Modern Customer Podcast
Powering 7.5 Million Customer Relationships: How NRG is Redefining Energy Experience
4 months ago
22 minutes 36 seconds

The Modern Customer Podcast
How AI Powers Science, the Workplace, and Real-World Impact
4 months ago
33 minutes 13 seconds

The Modern Customer Podcast
The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
4 months ago
7 minutes 34 seconds

The Modern Customer Podcast
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.