Episode 103 - (Interview) With Paul Rutter - Customer Experience Expert

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The Loyalty Minute

Rob Gallo

117 episodes

1 week ago

One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com

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Episode 103 - (Interview) With Paul Rutter - Customer Experience Expert

The Loyalty Minute

26 minutes 21 seconds

3 years ago

Episode 103 - (Interview) With Paul Rutter - Customer Experience Expert

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Paul Rutter. Paul has been involved in the hospitality/travel/ cruise industry for over 40 years, the last 30 as Cruise Director in charge of onboard activities and entertainment. He is an expert in customer loyalty, employee engagement, repeat business and improving the customer experience. His latest book "You Can't Make This Ship Up" was just released at the end of October.

Please welcome author, speaker and very average golfer, Paul Rutter. Thanks for joining me Paul...