The Little Things That Make a Big Impact ⚖️

In this episode, we sit down with Tim McKey to discuss why client experience goes beyond legal expertise. From the coffee you serve to how you answer the phone—every detail shapes how clients perceive your firm. ☕✨

💡 Do your clients feel valued from the moment they walk in?
💡 Are you creating trust beyond the courtroom?
💡 How do small details influence client confidence?

Tim shares why first impressions matter and how law firms can build trust by focusing on the little things that clients actually notice.

🎧 Tune in to learn how small touches can make a big difference in your firm’s success.


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