Why does navigating healthcare so often feel like a painful experience? Join us as we delve into Ida Persson's thought-provoking exploration of the frustrations inherent in healthcare design across different systems. Drawing on her personal experiences in Sweden's public system, the U.S.'s private system, and Germany's mixed approach, Persson, a designer passionate about human-centered experiences, questions why healthcare consistently falls short. Is the problem rooted in the complex web of stakeholders, regulations, and financial pressures that even physicians struggle to understand? Or is the focus on profit undermining patient well-being? We examine the stark contrast between the ideal of compassionate care and the reality of short appointments, rushed interactions, and a lack of empathy from doctors. While inspiring examples of "healing" spaces and human-centered design exist, why are they the exception rather than the rule? Could the issue stem from inadequate training for medical professionals? Or are our expectations as patients simply too idealistic in today's healthcare landscape? This episode grapples with these critical questions, urging us to consider if there's a better way to design healthcare experiences that prioritize the human element and move beyond the pervasive pain points.

Source: Why is healthcare design so painful? (UX Collective, Ida Persson)