In this episode of the Retail Crime Intelligence Podcast, Jon Briegel moderates a live Retail Secure Conference panel with Daryl Blackmore, Director of Loss Prevention at Rexall, and Dave Cheema, Director of Asset Protection at Best Buy Canada. They discuss how top Canadian retailers are turning insights into action. They share the technologies and strategies that help their teams stay ahead of repeat offenders and ORC groups.
Dave and Daryl reflect on what’s changed since adopting Auror’s platform, from improved reporting at the store level to tighter collaboration with law enforcement. They share examples of how structured data is being used not just to react, but to prevent incidents altogether. The conversation also touches on privacy hurdles, internal buy-in, and how empowering employees has made a measurable difference in safety and outcomes.
In this episode, you’ll learn:
How feedback loops help store teams stay engaged
The role real-time data plays in stopping repeat offenders
What it takes to implement new LP tech across large organizations
Jump into the conversation:
(00:00) Daryl Blackmore & Dave Cheema introductions
(03:31) Enhanced store-level reporting through tech
(08:18) Spotting offenders early to de-escalate incidents
(13:26) Common roadblocks when implementing new technology
(18:33) Tech to combat ORC and its future developments
(23:41) Investigations built on stronger data
(34:10) Collaboration with other retailers to stop crime
