In loss prevention and beyond, there’s a lot of talk about topics like data analytics, intelligence, and connecting the dots. LP leaders must be able to go below the surface-level messaging and know how to take action for their communities. What do collaboration and dot connection look like at scale? What do these actually require?
In this episode, leaders from CVS, Meijer, and Auror share the strategies they’re using to build an intelligence-led response. They discuss how teams are utilizing shared platforms to respond to threats in real-time. With the help of machine learning and image recognition, investigators are accelerating casework and building trust with law enforcement at scale.
Collaboration is at the core of modern loss prevention. By shifting from reporting to prevention and from siloed efforts to shared accountability, these teams are driving safer stores and faster outcomes.
After this episode, you’ll walk away with a clear picture of what it takes to lead a modern, proactive, and community-first LP strategy.
In this episode, you’ll learn about:
How leading retailers build strong networks across regions and roles
What makes collaborative investigations effective at scale
The role of AI and responsible tech in modern LP work
Jump into the conversation:
(00:00) Introductions
(04:51) How CVS and Meijer structure investigations teams
(06:46) What’s changed in retail crime since 2020
(08:44) Responding to rising aggression with smarter tools
(10:05) How LP leaders handle shifting priorities
(13:14) Building law enforcement trust through shared intelligence
(15:45) Prioritizing cases with real-time data and tech
(17:41) How Connect the Dots works
(21:40) Change management challenges with new LP platforms
(26:44) What responsible AI looks like in LP
(28:42) Three steps to reduce violent retail crime
(32:53) Inside Auror’s 50 in 5 mission
Resources:
Matt’s LinkedIn: https://www.linkedin.com/in/mcsorkin/
Ben’s LinkedIn: https://www.linkedin.com/in/brendan-ben-dugan-cfi-7149a825/
Tanya’s LinkedIn: https://www.linkedin.com/in/tanyanjohnson/
Ryan’s LinkedIn: https://www.linkedin.com/in/ryan-themm-lpc-4859889/
Terry’s LinkedIn: https://www.linkedin.com/in/terry-sullivan-lpc-b267937/
Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report
Learn more about organized retail crime: https://www.auror.co/organized-retail-crime
Retail Secure Conference details: https://rccretailsecure.ca/agenda/
CVS Health’s website: https://www.cvshealth.com/
Meijer’s website: https://www.meijer.com/