Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode of Mental Models for Managing Change, we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems. Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep tra...

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by the insightful and bold Amy Yackowski—founder of Painted Porch Strategies and a passionate advocate for building shift-ready teams and leaders. Together, we dive into the critical, often overlooked period before change officially begins—a space Amy calls Phase Zero. Long before the project ...

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode, we explore one of the most practical and empowering models in the change toolkit: the Circle of Control, Influence, and Concern. When faced with uncertainty or disruption, where we place our attention can make or break our impact. This timeless mental model helps us distinguish betwe...

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In today’s episode, we explore a powerful way of thinking and working that helps people navigate complexity, solve tough problems, and grow through structured learning — the Improvement Kata. My guest is Tracy Defoe — a lifelong adult educator, Kata coach, and passionate advocate for deliberate, reflective learning at work. Bas...

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode of Mental Models for Managing Change, we explore a mental model that helps us cut through complexity and focus our energy where it really counts: The Pareto Principle, also known as the 80/20 Rule. Named after economist Vilfredo Pareto, this model reveals a powerful pattern — that a s...

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by someone who’s been on the frontlines of organisational culture in some of the world’s most recognisable companies — Mehmet Baha, author of the newly released book Creating Psychological Safety at Work. Baha is the founder of Solution Folder and has over 24 years of experience working with top org...

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode of Mental Models for Managing Change, we explore a mental model that helps us pause, reflect, and challenge how we make sense of the world around us: The Ladder of Inference. Developed by organisational psychologist Chris Argyris and later popularised by Peter Senge, this model shows ...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. In today’s episode, I’m thrilled to be joined by Susan Zhang, a creative technologist, author, and global thought leader. From her beginnings in China to her journey as an international student in Australia, Susan has embraced the discomfort of change to unlock personal and professional growth. We dive deep into topics like the power of stepping outside y...

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking. So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead t...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief E...

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model. Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. In this episode, I’m joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model. With over 40 years of experience, Karen has helped countles...

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. Before we dive into today’s topic, let’s quickly cover what a mental model actually is. A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to app...

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. Before we dive into today’s topic, let’s quickly cover what a mental model actually is. A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to app...

Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation. In today’s episode, I’m thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer e...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions? Lisa brings her deep expertise to help us cut through the...

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity. Now, here’s a simple analogy: I...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way orga...

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode. For the first time, we’re shifting perspectives by inviting a generative AI—yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its ...

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity.Now, here’s a simple analogy: Ima...