Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
💸 Hotel Cost-Saving Without Sacrifice!
In this episode of the Hotelier Helpcast, we reveal five brilliant ways to reduce operating costs at your hotel—without cutting guest service. Learn how to save on utilities, streamline operations, and make your tech investments work harder for you.
⏱️ Timeline:
00:00 – Why costs feel so high
01:20 – Utility savings done right
03:05 – Purchasing like a pro
05:00 – Lean, green housekeeping
07:00 – Smart tech ROI
09:15 – Trim your F&B waste
11:30 – Quick wins & wrap-up
🎧 Subscribe for more at hotelierhelpcast.com/podcast
#HotelsCutCosts #HotelManagement #HospitalityTips #CutHotelCosts #IndependentHotelier #HotelProfitBoost #SmartHotelTech #HousekeepingHacks #FandBSavings #SustainableHospitality #HotelierHelpcast
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/09/how-can-hotels-cut-costs-without-cutting-corners-090
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Hotel Rate Strategy: Compete on Price or Value?
In this Hotelier Helpcast episode, we unpack the critical choice for hoteliers: price vs value. Learn why cutting rates can backfire—and how to build a hotel rate strategy that attracts loyal guests willing to pay your true worth.
⏱ Timeline:
0:00 – Intro & why this matters
2:30 – The problem with racing to the bottom
5:00 – Value-driven hotel strategies that work
8:45 – Your hotel’s unique story = higher rates
12:15 – Pricing mistakes to avoid
15:30 – Final takeaways & call to subscribe
🎧 Listen now and transform your pricing game!
#HotelRateStrategy #HotelManagement #HospitalityBusiness #IndependentHotel #RevenueManagement #HotelRevenue #HotelOwnerTips #BoutiqueHotel #HotelSuccess #ValueOverPrice
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/09/how-to-set-your-hotel-rate-strategy-without-losing-your-shirt-089
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
When Staff Go Rogue—Handling Hotel Employee Misconduct
Ever had an employee go off the rails? In this episode, we talk about handling hotel staff misconduct without blowing up your business. We’ll share practical steps for investigating issues, deciding between coaching or discipline, and protecting your hotel’s reputation. Plus, learn how to build a culture that prevents misconduct in the first place.
Timeline:
00:00 – Introduction
01:30 – Why misconduct happens
04:10 – Acting fast but staying calm
07:20 – Mistake vs misconduct explained
09:55 – Policies that protect you
12:45 – Handling serious incidents
16:00 – Building a healthy culture
18:20 – Conclusion & next steps
🎧 Subscribe to the Hotelier Helpcast Podcast for more episodes!
#HandlingHotelEmployeeMisconduct #HotelManagement #HospitalityLife #StaffTraining #HotelOwnerTips #HotelBusiness #HospitalityIndustry #EmployeeMisconduct #HotelOperations #HotelLeadership #HotelierLife
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/08/when-staff-go-rogue-handling-hotel-employee-misconduct-088
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Want a hotel team that sticks around and treats guests like royalty? In this episode, we’re sharing proven ways to boost morale, reduce turnover, and create a workplace your staff actually enjoy.
⏰ Timestamps:
0:00 – Intro
1:10 – Why morale is mission-critical
3:05 – Hiring for attitude
6:45 – Communication strategies
9:20 – Recognition ideas that work
13:00 – Investing in growth
15:00 – Conclusion
✅ Subscribe to never miss an episode that helps your hotel thrive!
#TrainSeasonalHotelStaff #HotelierLife #HospitalityTraining #HotelStaff #SeasonalStaff #HospitalityTips #HotelManagement #GuestExperience #HotelOperations #StaffTraining #HotelBusiness
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/08/how-do-you-train-seasonal-hotel-staff-fast-without-losing-your-mind-087
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
How to Train Seasonal Hotel Staff Fast and Make Them Shine
Hiring seasonal staff for your hotel? Don’t panic! In this episode, learn how to train seasonal hotel staff fast so they deliver great guest experiences from Day One. Discover bite-sized training tips, mentorship hacks, and feedback secrets that keep your hotel running like clockwork—even in peak season.
Timeline:
0:00 – Welcome & Why Seasonal Staff Matter
2:12 – Day One: Setting Clear Expectations
4:55 – Micro-Training that Sticks
7:15 – Pairing Newbies with Pros
9:25 – Visual Aids That Speed Learning
11:40 – How to Give Effective Feedback
14:02 – Building a Safe “Ask Anything” Culture
16:25 – Final Thoughts & Course Invitation
👉 Subscribe so you never miss practical hotel tips!
#HotelTeam #High-Morale Hotel Team #HotelLeadership #HospitalityManagement #EmployeeEngagement #HotelTeamSuccess #StaffRetention #HotelierTips #HighMoraleTeams #IndependentHotelOwner #HospitalityCulture #HappyHotelStaff
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/08/how-can-you-build-a-high-morale-hotel-team-that-wont-leave-086
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Hotel Hiring 101: What to Look for in Your First 5 Employees
In this episode, we explore how to make your first hotel hires count. From front desk charmers to housekeeping heroes, we’ll unpack what personality traits, attitudes, and hidden skills to watch for.
🎙️ You’ll learn:
#Hotel Employees #First Hotel Employees #HotelHiring #SmallHotelTips #HospitalityHiring #IndependentHotelier #FrontDeskPros #HousekeepingHeroes #HotelMaintenance #HotelTeamBuilding #HotelierHelpcast #HotelOwnerAdvice
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/08/how-to-hire-your-first-hotel-employees-without-losing-sleep-085
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Inventory Management Tricks That Save You Thousands
You're not losing money because of bad guests—you're losing it in the stockroom. In this week’s Hotelier Helpcast, we tackle the real reason your profit margins are disappearing: poor inventory control. Learn easy, actionable tricks you can start using this week to tighten up your operations and save thousands annually.
⏱ Episode Timeline:
00:00 – Intro
01:55 – The biggest inventory mistake hoteliers make
05:10 – How to set par levels that work
08:30 – The “Tuesday Audit” trick explained
13:00 – Training staff to care about stock
17:45 – Tech that tracks without overwhelming
21:00 – Final tips to protect your profits
#HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/07/how-to-cut-hotel-supply-costs-without-cutting-corners-084
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
How to Set Up a Hotel Maintenance Schedule That Actually Works
Every hotel owner says they want fewer surprises—but few have a hotel maintenance schedule that makes that possible. In this practical episode of the Hotelier Helpcast, we break down how to organise your maintenance tasks by day, week, month, and year—without overwhelm.
You’ll learn how to:
🎧 Podcast Timeline
00:00 - Intro & Why It Matters
00:31 - The 5 Categories of Hotel Maintenance
01:31 - Real-World Example
02:31 - Tools You Can Use Today
03:46 – Create a Weekly Routine
05:01 – Why It’s Worth It
06:31 – Outro
💡 Listen If You:
Own or manage a boutique or independent hotel
#Hotel Maintenance Scheduling #HotelMaintenance #PreventativeCare #HotelOwnerTips #SmallHotel #FacilitiesManagement #BudgetHotel #HotelLife #DIYHotel #HotelChecklist #HotelSuccess
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/07/the-ultimate-guide-to-hotel-maintenance-scheduling-083
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business
Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations.
From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succeed. These are the exact strategies covered in The Hotel Owner’s Roadmap course—and they’ve helped independent hoteliers stay on top of it all without burning out.
Whether you’re a seasoned hotelier or running your first inn, this episode is your cheat sheet to smoother days.
📌 Episode Timeline:
00:00 – Welcome: Why your hotel needs a checklist culture
01:15 – Morning checklist: how to stay one step ahead
02:50 – Housekeeping checklist: spotless systems that work
04:15 – Front desk checklist: where operations meet impressions
05:45 – Maintenance checklist: prevent before panic
07:20 – F&B checklist: kitchen calm over kitchen chaos
08:45 – End-of-day checklist: finish today, prep for tomorrow
10:15 – Five checklist takeaways to implement today
11:45 – Bonus tools in The Hotel Owner’s Roadmap
💬 What checklist item has made the biggest difference in your daily hotel routine? Tell us in the comments!
#HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/07/how-to-streamline-hotel-operations-with-daily-checklists-080
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
The Secret Sauce for Smooth Front Desk Operations
Welcome to the Hotelier Helpcast! In this episode, we dive deep into front desk operations—the nerve centre of your hotel. Learn how to streamline guest check‑in, boost efficiency, and delight guests with a few simple changes.
Episode Timeline:
00:00 – Why the front desk determines your guest’s first impression
03:20 – Checklist systems to reduce chaos and increase flow
06:45 – Hiring criteria: charm and character
09:30 – Tech that helps, not hinders: PMS & messaging tools
13:10 – Be proactive: prep for arrivals before sunrise
16:05 – Owners leading from the front: real‑time feedback
19:00 – Summary, real‑world wins, and where to learn more
🎧 Subscribe to the Hotelier Helpcast for weekly insights on running an independent hotel:
Full episode 👉 http://hotelierhelpcast.com/podcast
#HotelFrontDesk #HotelOperations #FrontDeskMagic #HospitalityTips #HotelierHelpcast #HotelSOP #ReceptionSuccess #HotelWorkflow #HotelManagementTips #BoutiqueHotelTips #CheckInSuccess
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/07/how-to-make-your-hotel-front-desk-run-like-clockwork-081
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8811511/
Facebook — https://www.facebook.com/groups/thehotelierhelpcast
Say hi on social
LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/
Facebook — https://www.facebook.com/hotelhelpcast/
Instagram — https://www.instagram.com/hotelierhelpcast/
BlueSky — @hotelhelpcast.bsky.social
Listen to The Hotelier Helpcast PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube Channel
https://www.youtube.com/@HotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business
Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations.
From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succeed. These are the exact strategies covered in The Hotel Owner’s Roadmap course—and they’ve helped independent hoteliers stay on top of it all without burning out.
Whether you’re a seasoned hotelier or running your first inn, this episode is your cheat sheet to smoother days.
📌 Episode Timeline:
00:00 – Welcome: Why your hotel needs a checklist culture
01:15 – Morning checklist: how to stay one step ahead
02:50 – Housekeeping checklist: spotless systems that work
04:15 – Front desk checklist: where operations meet impressions
05:45 – Maintenance checklist: prevent before panic
07:20 – F&B checklist: kitchen calm over kitchen chaos
08:45 – End-of-day checklist: finish today, prep for tomorrow
10:15 – Five checklist takeaways to implement today
11:45 – Bonus tools in The Hotel Owner’s Roadmap
🎓 Want the full toolkit? Grab The Hotel Owner’s Roadmap: Start, Manage & Grow and get our site selection checklist, zoning cheat sheet, and budgeting tools → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 What checklist item has made the biggest difference in your daily hotel routine? Tell us in the comments!
#HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/07/how-to-streamline-hotel-operations-with-daily-checklists-080
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/Podcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
5 Hotel Launch Fails & What You Can Learn From Them | Episode 079 – Beds, Breakfast & Business
In Episode 079 of Beds, Breakfast & Business, we’re getting brutally honest about what can go wrong when launching a hotel. These are real hotel startup mistakes from real hoteliers—and more importantly, what they wish they’d done differently.
From launching without marketing (yes, really) to choosing the wrong site and blowing the budget on chandeliers, this episode is packed with valuable hotel business lessons. If you’re planning to open a boutique inn, eco-lodge, or heritage property, don’t miss these tips that can save you thousands—and your sanity.
🎧 Whether you’re six months from opening or just dreaming with a notebook, these stories will sharpen your strategy and calm your nerves.
📌 Episode Timeline:
00:00 – Introduction: Mistakes worth learning from
01:30 – Overlooking the cliff: Environmental red flags
03:10 – Eco-retreat in a truck yard: Know your guest
05:00 – Blowing the budget: Function first, luxury second
06:45 – Launching in silence: The danger of no marketing
08:30 – System overload: Don’t skip your tech setup
10:20 – 5 key takeaways for hotel startup success
11:50 – Extra tools in The Hotel Owner’s Roadmap
🎓 Download the full startup checklist and systems guide from The Hotel Owner’s Roadmap: Start, Manage & Grow → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 COMMENT: Have you seen a hotel launch go sideways—or dodged one yourself? Share your story!
#HotelLaunchFails #HotelStartupMistakes #HotelStartup #HospitalityTips #BoutiqueHotelOwner #HotelLaunchFails #IndependentHotelier #HotelOpeningChecklist #HospitalityBusiness #NewHotelOwner #HotelMarketing #HotelManagementTips
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/06/5-hotel-launch-fails-what-you-can-learn-from-them-079
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
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Listen to The Hospitality Property School PODCAST here
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YouTube
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A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Hotel Zoning Nightmares and How to Avoid Them | Episode 078 – Beds, Breakfast & Business
You’ve got the vision, the budget, and the passion—but do you have the right zoning? In Episode 078 of Beds, Breakfast & Business, we tackle one of the most overlooked (but crucial) parts of hotel development: zoning compliance.
This episode reveals the top zoning mistakes that first-time hotel developers make, how to verify your site before signing anything, and how to handle pushy agents, confusing permits, and misleading advice. Real stories, expert insights, and a step-by-step walkthrough that could save you tens of thousands—and your sanity.
🎧 Whether you’re launching a boutique hotel, heritage inn, or eco-lodge, this zoning guide is a must-listen for avoiding serious setbacks.
📌 Episode Timeline:
00:00 – Introduction: Zoning isn’t sexy—but it can sink you
01:20 – Understanding hotel zoning classifications
03:05 – Why cheap land often hides zoning issues
04:45 – How to research zoning laws before buying
06:15 – Consultants: when to use them and when to question them
08:00 – Real-life zoning fails (and what they cost)
10:40 – Critical questions to ask the planning department
12:15 – Final thoughts + course bonus
🎓 Get the full decision-making toolkit in The Hotel Owner’s Roadmap: Start, Manage & Grow – https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 QUESTION: What’s your biggest fear about building or buying a hotel? Let’s talk in the comments.
#HotelZoning #zoningRegulations #hotelZoningRegulations #ZoningRegulations #HotelDevelopment #LandUsePlanning #ZoningPermits #BoutiqueHotelPlanning #ZoningConsultants #HotelConstructionTips #ZoningApproval #IndependentHotelOwner
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/06/hotel-zoning-nightmares-and-how-to-avoid-them-78
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
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YouTube
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A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
10 Red Flags to Watch When Choosing a Hotel Site | Episode 077 – Beds, Breakfast & Business
In Episode 077 of Beds, Breakfast & Business, we’re diving into a crucial topic for aspiring hoteliers: how to spot red flags when selecting a hotel location. That charming cliffside property or budget-friendly fixer-upper could be hiding expensive surprises.
This episode breaks down the 10 most common site selection mistakes—from unstable land and flood risk to zoning nightmares, poor accessibility, and mismatched market fit. Whether you’re planning to build a hotel or buy an existing one, these insights will protect your investment and your sanity.
Based on real-life lessons from the field, these tips can help you find a site that fits your vision and your guests’ expectations—without draining your bank account.
📌 Episode Timeline:
00:00 – Introduction: Location is your foundation
01:10 – Cheap land: what’s the real cost?
02:25 – Ground instability & erosion
03:35 – Flood-prone properties
04:50 – Bad neighbours = bad guest reviews
06:05 – Hard-to-reach locations lose bookings
07:05 – The local scene: what’s around you matters
08:10 – Zoning conflicts & delayed openings
09:15 – Infrastructure issues: no water, no hotel
10:05 – Location mismatch with guest profile
11:10 – Don’t be rushed—take your time
12:55 – Final takeaways + bonus resource
🎓 Want the full toolkit? Grab The Hotel Owner’s Roadmap: Start, Manage & Grow and get our site selection checklist, zoning cheat sheet, and budgeting tools → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 Share your site-hunting horror stories or close calls in the comments—let’s learn from each other!
#HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/06/10-red-flags-to-watch-for-when-choosing-a-hotel-site-077
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Should You Build or Buy Your First Hotel? | Episode 076 – Beds, Breakfast & Business
In Episode 076 of Beds, Breakfast & Business, we tackle one of the biggest decisions a new hotelier will face: build or buy your first hotel? This isn’t just about square footage—it’s about strategy, lifestyle, control, and timing.
🎙️ I break down the real-world pros and cons of each option, from construction delays and creative freedom to fast-track cash flow and fixer-upper surprises.
You’ll learn how to assess which path makes the most sense for your location, target guest, and financial plan—and you’ll hear stories from other hotel owners who’ve taken both routes.
Whether you're planning a luxury resort, historic inn revival, or budget-friendly motel reboot, this episode is packed with actionable advice and personality to match.
📌 Episode Timeline:
00:00 – Introduction: Build vs Buy, a lifestyle decision
01:25 – Building your hotel: control, costs, and challenges
03:58 – Buying an existing property: speed, surprises & second chances
06:10 – Budget breakdowns: what it really costs
08:15 – Time-to-launch realities
09:55 – Design freedom vs legacy renovation
11:20 – Walkarounds: why visiting the site can save you thousands
13:10 – Key takeaways + course mention
🎓 Get the full decision-making toolkit in The Hotel Owner’s Roadmap: Start, Manage & Grow – https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 QUESTION: What’s your biggest fear about building or buying a hotel? Let’s talk in the comments.
#Building a hotel #Buying a hotel #HotelOwnership #BuildOrBuy #HotelInvestment #HospitalityBusiness #HotelManagement #HotelStartup #IndependentHotelier #HotelConstruction #HotelRenovation #HospitalityTech
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/06/how-to-decide-between-building-or-buying-your-first-hotel-076
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
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Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
How to Craft a Hotel Business Plan That Attracts Investors | Episode 075 – Beds, Breakfast & Business
Episode 075 of Beds, Breakfast & Business is for every aspiring hotel owner staring at a blank Word doc wondering, “How do I write a hotel business plan that actually works?”
In this episode, I’m walking you through how to create a clear, compelling business plan that showcases your hotel’s unique value—and grabs investor attention. You’ll learn how to define your concept with confidence, use realistic financials, avoid generic fluff, and design a plan that inspires trust from partners, lenders, and future you.
This isn’t a corporate template you download and forget. It’s a working document that helps you launch smarter, market better, and avoid costly missteps.
📌 Episode Timeline:
00:00 – Introduction: Why your plan matters more than ever
01:20 – Concept clarity: ditching the clichés
03:10 – Market research tips that actually matter
05:00 – Target guest profiling made simple
06:55 – Financials: how to forecast without fantasy
09:15 – Operations: planning for who’s doing what
11:10 – Marketing strategy: beyond “just social media"
13:00 – What to cut: fluff, filler, and fake numbers
14:20 – Final tips + free course mention
🎯 Want step-by-step guidance with templates and tools? Get The Hotel Owner’s Roadmap: Start, Manage & Grow here → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
💬 What’s one smart (or surprising) thing you’ve added to your business plan? Share it in the comments—I’d love to know!
💬 Don’t forget to share your biggest non-negotiable in your hotel concept. I read every comment!
#HotelBusinessPlan #IndependentHotelier #HospitalityStrategy #HotelStartup #HotelMarketing #HotelFinancialPlanning #BoutiqueHotel #HotelOperations #HospitalityManagement #HotelSuccess
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/05/how-to-craft-a-hotel-business-plan-that-attracts-investors-75
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Is 2025 the Right Year to Open Your Independent Hotel?
In this episode of Hotelier HelpCast podcast, host Gerry MacPherson explores whether 2025 is the optimal year to open an independent hotel post-COVID-19. He discusses the pandemic's lingering impact on the hospitality industry, the rising demand for unique and personalized travel experiences, and why independent hotels often outperform chains in certain markets. Jerry provides practical advice, including market analysis, trend spotting, and strategic planning to set your hotel up for success. He also addresses the role of technology, the importance of passion, and the intrinsic rewards of hospitality. Tune in for insights, actionable tips, and inspiration to make your hotel dream a reality.
00:00 Introduction: Is 2025 the Right Year to Open Your Hotel?
01:37 The Current State of the Hotel Industry
02:13 The Unique Advantage of Independent Hotels
03:18 Trends to Watch in 2025
04:01 Financial Considerations and Market Research
05:46 The Reality of Running a Hotel
06:32 The Role of Technology in Hospitality
08:16 Final Thoughts and Key Takeaways
09:02 Conclusion: Making Your Hotel Dream a Reality
#Opening a hotel in 2025 #HotelInvestment2025 #StartAHotel #IndependentHotelier
#BoutiqueHotelBusiness #HospitalityGrowth #HotelOwnerTips #HotelStartup #HotelBusiness2025 #HotelierHelpcast #OpenAHotelRight
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/05/how-to-know-if-opening-a-hotel-in-2025-still-a-smart-investment-073
Serious about taking your business to the next level? Sign up for the “The Hotel Owner’s Roadmap: Start, Manage, & Grow” course.
https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/
Grab your copy of the free “Your Independent Hotel Blueprint”.
https://hotelierhelpcast.com/hotelier-helpcast-pdf-download
Join one of our groups
Facebook
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Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
How Do You Develop a Winning Hotel Team?
What’s the real secret to delivering an exceptional guest experience? It starts behind the front desk—with your team. In this episode, Gerry MacPherson breaks down how independent hoteliers can create a strong, motivated workforce through meaningful employee development.
You’ll learn:
Whether you’re managing a boutique hotel or a country inn, these tips will help you lead a happier, more productive team—and run a smoother operation.
🎙 Subscribe and leave a review to support the show!
#HotelTeam #WinningHotelTeam #HotelLeadership #EmployeeDevelopment #GuestSatisfaction #TeamBuilding #HospitalityTips #HotelManagement #EmployeeEngagement #StaffTraining #HotelOperations #WorkplaceCulture
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/05/how-do-you-develop-a-winning-hotel-team-072
Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Building Lasting Customer Loyalty for Independent Hotels
In this episode of Hotelier Help Cast, discover essential strategies to foster customer loyalty for independent hotels. Host Jerry McPherson emphasizes creating simple and appealing loyalty programs, personalizing guest experiences, and encouraging guest referrals. Learn how to offer exclusive member benefits and the importance of tracking and adjusting your program based on guest feedback. Unlock tips to make guests feel valued and transform first-time visitors into lifelong ambassadors. Subscribe for more hotel management insights and download your free guide, 'Unlocking Hospitality Success' to elevate your hotel's appeal.
00:00 Introduction: Building Lasting Customer Loyalty
00:35 The Importance of Loyalty Programs
02:09 Creating Simple and Appealing Programs
03:47 Personalizing Guest Experiences
04:45 Turning Guests into Ambassadors
05:58 Exclusive Member Benefits
06:46 Tracking and Tweaking Your Program
07:38 Fostering Genuine Relationships
08:22 Conclusion: Your Blueprint for Success
#CustomerLoyalty #HotelLoyalty #GuestRetention #IndependentHotels #BoutiqueHotelTips
#LoyaltyPrograms #ReferralMarketing #HotelSuccess #CustomerLoyalty #HotelOwnerTips #GuestExperience
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://hotelierhelpcast.com/2025/05/how-can-independent-hotels-build-customer-loyalty-that-lasts-071
Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/
Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
https://keystonehpd.com/the-hotelier-helpcast-pdf/
Join one of our groups
Facebook
LinkedIn
Say hi on social
https://www.facebook.com/groups/thehotelierhelpcast
LinkedIn: https://www.linkedin.com/groups/8811511/
Listen to The Hospitality Property School PODCAST here
https://hotelierhelpcast.com/HotelierHelpcastPodcast
YouTube
https://www.youtube.com/ @TheHotelierHelpcast
A Division of Keystone Hospitality Property Development
