In this episode of Health Tech Edge, Mike Moore sits down with Raheel Retiwalla, Chief Strategy Officer at Productive Edge, for a late mid-year check-in on AI in healthcare. Raheel shares what he’s hearing from healthcare leaders on both the payer and provider side — from the drive for measurable ROI and responsible AI to the challenge of too many point solutions.

They discuss the four core functions AI can play in healthcare workflows, how Productive Edge’s 50+ AI accelerators are helping organizations reimagine operations, and why payers focus on integration strategy while providers look to extend their EHR with point solutions and CRM-driven engagement.

Raheel also walks through real-world examples, including a pre-visit face sheet generator for care managers and revenue integrity optimization for providers, and offers practical guidance on building a unified AI strategy, prioritizing use cases, and delivering quick wins in weeks, not years.